Dick Smith Nissan of Columbia - Service Center

The service was excellent. From the moment I scheduled the service, dropping the automobile off at the service bay to the polite way the service tech greeted me. I have to ad From the moment I scheduled the service, dropping the automobile off at the service bay to the polite way the service tech greeted me. I have to admit the service representative Karel Gass was excellent. In discussing the repair work she observed my automotive knowledge base and adjusted her explanation to the level of my knowledge in a very positive way. This level of communication was dynamic and refreshing. She also instructed me on using the dealership customer WiFi so I could do some work as I waited on my ride. The follow up communications were just as crisp and courteous. Overall I would give it a five star rating. More

Great Service! Easy in and out. Friendly staff. Will come again for Furture Services! Thanks Easy in and out. Friendly staff. Will come again for Furture Services! Thanks More

So glad that Ricardo is the service manager. Kayla is very efficient. They made the service great! Kayla is very efficient. They made the service great! More

I had a wonderful experience thanks to Bri, the technician, and Karel, my service advisor. Karel was professional, attentive, and kept me informed every step of the way. Bri did an excellent job wi technician, and Karel, my service advisor. Karel was professional, attentive, and kept me informed every step of the way. Bri did an excellent job with the service on my vehicle. The entire process was smooth, efficient, and stress-free. I truly appreciate the friendly and knowledgeable staff. Highly recommend! More

Car was extremely clean when I picked it up fast service, friendly cashier, she was very professional. friendly cashier, she was very professional. More

Always prompt and courteous service Thorough explanations of issues Questions always answered as well as prompt recommendations explanations of issues Questions always answered as well as prompt recommendations More

A telescoping baton and a tactical knife were stolen from the vehicle while at the dealership. I called the dealership and told them what happened, and I received a "these things will happen" response. the vehicle while at the dealership. I called the dealership and told them what happened, and I received a "these things will happen" response. More

A car recall repair was scheduled without the confirmation that the part needed for the repair was in stock. It was not in stock. I spent the day without a vehicle, having to get rides( no courte confirmation that the part needed for the repair was in stock. It was not in stock. I spent the day without a vehicle, having to get rides( no courtesy car provided) to drop off the car and then pick it up after work. Please do not schedule an appointment unless you have the parts to fix the vehicle. More

Easy access. Waiting areas always clean. Plenty of seating. Plenty of materials about car accessories. Waiting areas always clean. Plenty of seating. Plenty of materials about car accessories. More

The technician was very friendly and professional. The car was ready when expected and there were any hassles to purchase anything beyond what I brought my vehicle in for. The car was ready when expected and there were any hassles to purchase anything beyond what I brought my vehicle in for. More