Dick Smith Nissan of Columbia - Service Center

Service staff is very competent. They are knowledgeable and provide options for the cost of repairs. Mark is great. They are knowledgeable and provide options for the cost of repairs. Mark is great. More

Great place to have your car serviced. Friendly people and a comfortable waiting area. Snacks for free. Friendly people and a comfortable waiting area. Snacks for free. More

My third visit rendered the same results and I love this Nissan service dept. I moved to SC over a year ago and have visited two other stores in the state and this one is by far the best. They communicate s Nissan service dept. I moved to SC over a year ago and have visited two other stores in the state and this one is by far the best. They communicate sooo well. More

I had the transmission replaced on my 2013 Nissan Versa at Dick Smith on 3670 Fernandina Road recently and had a bad experience. Justin Musser quoted me a price of $6200 total ($4200 transmission, $2000 la at Dick Smith on 3670 Fernandina Road recently and had a bad experience. Justin Musser quoted me a price of $6200 total ($4200 transmission, $2000 labor). It was not until I called another auto company that I got a significantly lower price $5610.99 ($3601.58 transmission, $1381.21) that Justin agreed to give me the lower price when he should have tried to give me the best price as the customer in the beginning. I felt that the price Justin had quoted me was an example of price gouging. He also requested that I pay half down to start on the work which I agreed to do. When I requested to just trade the car in he stated that I would need to have the transmission replaced first before I could trade it in to Dick Smith. It was not until later that I found out from another dealer that they would have taken the car as a trade in its "as is" condition without the transmission being replaced. I had my car towed to Dick Smith on 4/29/2024. The work was not completed until 5/9/2024 (approximately one and a half weeks later). I was very disturbed by this experience and felt that Dick Smith did not have my bests interest at heart. I also had to keep calling to get updates on the progress of the work. Dick Smith had let me down. By not agreeing to trade the car in Dick Smith lost a sale on a new car because I was willing to trade my Nissan in for a new one. I have had a lot of trouble with this 2013 Nissan Versa including recently replacing a catalytic converter ($4000) only a year or year and a half ago). I have another car which is a 2006 Toyota with 200,000 miles and have never had to replace either of these two parts so far. I will never buy another car from Dick Smith again nor will I recommend it to my family or friends. More

Prompt and considerate of my time. I 9nly needed service on my rogue but will definetly return if I need work done. I liked the online appointment and appreciate that they were ready f I 9nly needed service on my rogue but will definetly return if I need work done. I liked the online appointment and appreciate that they were ready for me to drop off my car. More

Great staff. I was traveling through Yesterday afternoon and experienced a problem with my Pathfinder. Panic was an understatement. I arrived, was greeted with a I was traveling through Yesterday afternoon and experienced a problem with my Pathfinder. Panic was an understatement. I arrived, was greeted with a smile and assured my problem would be determined quickly. I was back on the road within thirty minutes and would recommend this dealership to all. More

Worst dealership to associate yourself with if you are a minority or veteran. Bad attitude and are racist. minority or veteran. Bad attitude and are racist. More

Well I took my 2017 Frenter in Saturday to check on a recall the truck ran perfectly .. wile driving on Sunday my check Engine light can on ..... coincidence I don't think so you decide recall the truck ran perfectly .. wile driving on Sunday my check Engine light can on ..... coincidence I don't think so you decide More

Vehicle service department This location dealership have a outstanding vehicle service especially two people I like recommend are Mark Didyoung and Ricardo Simons. Both of them This location dealership have a outstanding vehicle service especially two people I like recommend are Mark Didyoung and Ricardo Simons. Both of them are doing excellent service and patiently to explain the problem to me I am very satisfied and grateful. More

NEVER buying another NISSAN!! I just purchased my 2015 Nissan Sentra in November. In February, the passenger airbag sensor was not working. We took it to Auto Pros (where we purcha I just purchased my 2015 Nissan Sentra in November. In February, the passenger airbag sensor was not working. We took it to Auto Pros (where we purchased the vehicle) and they suggested we take it to a Nissan dealership, because they didn't have the part handy to fix the problem. We took our vehicle to this Nissan dealership, and they charged us $100 just to look at the car, and another $300 to fix the sensor. There had been a 'OCS Customer Service Initiative' for this specific problem, and when I contacted corporate about why I was charged when it should've been covered, they told me they weren't going to pay for it. I had to use my rent money to cover this unnecessary expense on a vehicle I purchased in the hopes that it wouldn't need any major work since it's a 2015. I will NEVER buy another Nissan again! I wish I could go back and choose any other brand. The more I research problems with Nissan, the more upset I get. Seems like Nissan is just a cheap brand that ends up costing its customers loads of money for malfunctions that aren't their fault! More