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Dick Smith Hyundai of Greenville - Service Center
Greenville, SC
39 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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39 Reviews of Dick Smith Hyundai of Greenville - Service Center
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May 29, 2017
compliment From the purchase of our Tuson in 2015 through today, it has been a stress free experience. The service department is a well oiled machine. They sugge From the purchase of our Tuson in 2015 through today, it has been a stress free experience. The service department is a well oiled machine. They suggest but never pressure you to purchase additional service and their demeanor is calm and business like. Great job and yes I would and have recommended purchase of a Hyundai and your service department to others. More
by william hawkins
Employees Worked With
abercrombie, william jason
April 09, 2017
Everything Wonderful Jason in Finance really helped us recently. We are so very grateful. When contacting the dealer about car all the way thru purchase, great people. Jason in Finance really helped us recently. We are so very grateful. When contacting the dealer about car all the way thru purchase, great people. More
by BIG RED DOG
Employees Worked With
Jason in Finance
February 08, 2017
Great experience with Lance Hammontree! I purchased a used 2014 Hyundai Santa Fe Sport with Navigation System Package from a private party. With all the great features, but only manuals to h I purchased a used 2014 Hyundai Santa Fe Sport with Navigation System Package from a private party. With all the great features, but only manuals to help me learn the controls, I was a bit overwhelmed. I went to Dick Smith Hyundai to see if someone could help me learn everything on a person-to-person basis. Lance, who works in sales, very generously took time out of his busy schedule to walk me through the. numerous settings, etc. He went above and beyond for me, and I wasn't even a potential customer! I would wholeheartedly recommend him to anyone in the Greenville, SC area looking to purchase a Hyundai. He's a customer service professional who provides excellent care we'll beyond the initial buying experience. More
by Pball
Employees Worked With
Lance Hammontree
December 11, 2016
0 for 2 on good service experiences I bought a new 2017 Hyundai from Dick Smith over the summer. Decent sales experience. Salesman was knowledgeable, I did have to work for the best deal I bought a new 2017 Hyundai from Dick Smith over the summer. Decent sales experience. Salesman was knowledgeable, I did have to work for the best deal, but at the end of the day I think I walked away with a fair price and I love my car. However... part of the pitch I got was on how great the service center was, that I was buying into the better followup, a year of free oil changes etc. I went for my first free oil change... and despite having an appointment, it took over 3 hours. On a Saturday. It took so long (I guess) because they were performing non-essential recall updates, which is fine, but would have been nice if someone had updated me prior to the two hour mark (I finally got up and asked), and had been asked if I had time for them to do the non-essential recalls or wanted to make another appointment. I could have had plans that didn't include a 3 hour oil change. Free is great, but my time is worth something too. But the biggest issue (and I would give it negative stars if I could) was that one of the tires that came on my car began to bulge after only 5100 miles. I called to inquire about my tire warranty, and the service department said I would have to talk to my salesman. I call the salesfloor, and after being hung up on and calling back, am told he is no longer with the dealership, and I will have to talk to the financial guy, but he's busy and I'll have to leave a message. I do. He has never returned that message. (it is now 2 weeks later) I dig my warranty brochures out of my glove box and call back to inform them that I do in fact have a manufacturer warranty, and they agree to look at the tire. They then tell me that the damage is my fault, that I must have hit a curb, but it is surprising because there is no damage to my wheel which usually occurs, but nonetheless, my fault. I haven't hit any curbs. Nothing but typical SC potholes, which a tire really should stand up to for more than 5000 miles. Even a cheap tire. So now I am in need of a tire. They then proceed to try to sell me the exact piece of junk import tire that just failed for $226 installed. FOR A SINGLE TIRE!!!!!! That doesn't even have a mileage warranty on it. That's just insulting. Why would I put the same tire back on the car to do this again in 5000 miles? I want all of those cheap tires off of my car. It could have blown out and injured me or someone else. So, they will sell me 4 Goodyear Eagles, which I had already priced at $200 less from a Goodyear franchise in town. I say no thank you, so they put my spare on, and I leave. I make plans to take it to Goodyear the next day to get all the tires replaced, but then find they failed to PUT MY WHEEL BACK IN MY CAR!!!! So now I have to make time the next morning to go back by Dick Smith, get my wheel, before I can take it to Goodyear. I am not usually one to write negative reviews. But when I bought the car, my salesman bugged and hounded me multiple times in person and by phone to leave him a 5 star dealertrader review, and I did because it was a decent experience, but since it is so important to Dick Smith that they get their reviews, I wanted to leave another. I am so disappointed in the service experience. I will never buy another car from them after this. That tire had 5000 miles on it. They should have made good on it. For lack of a tire I'm sure cost them less than $100, they have lost a customer. I'll probably get my free oil changes, but will do no further business with them and make sure my friends are advised not to as well. I will say to be fair the service rep that helped me the day of the tire issue was friendly despite me being less than happy about things, but at the end of the day, I got no help and incompetence by the service workers not putting my wheel back in my car and having to double back. I will also say I got a great deal and great tires from Goodyear in Mauldin and have been happy with them and feel much better not driving on junk tires that might blow out. Don't get your car serviced at Dick Smith. Or buy a car there. Because apparently they don't care to stand behind it. More
by sbwelantra
Employees Worked With
Dale in finance (Left the message, never returned). I do not know the service folks' names
April 04, 2016
Pleasant and Fair I found the dealership attractive and clean. My salesman Lance is friendly and full of personality. The price and final deal were fair and the finan I found the dealership attractive and clean. My salesman Lance is friendly and full of personality. The price and final deal were fair and the financing acceptable. Lance always welcomes me and my dog Sassy when we come in for service. The other folks in the dealership are also friendly and welcoming when we arrive, looking for Lance. All in all, I was treated with respect and NO high pressure, given all the time I needed to make a decision. More
by Connie517
Employees Worked With
Lance Hammontree
March 03, 2016
In for service on 07 Eclipse-out with 2015 Outlander Sport!! 2007 ECLIPSE NEEDED SERVICING, WENT TO DICK SMITH DEALERSHIP. BROWSED CARS WHILE WAITING. EYES SAW 2015 OUTLANDER SPORT-BLUE. IT HIT ME, I NEEDED AN 2007 ECLIPSE NEEDED SERVICING, WENT TO DICK SMITH DEALERSHIP. BROWSED CARS WHILE WAITING. EYES SAW 2015 OUTLANDER SPORT-BLUE. IT HIT ME, I NEEDED AN UPGRADE. HAD ASSISTANCE FROM TWO WONDERFUL EMPLOYEES, GORDON ORR AND DALE GOSNELL.. BOTH HELPED ME GET ON WAY HOME WITH NEW OUTLANDER SPORT !!! LOVE THE CAR AND GORDON, "YOU ARE THE MAN"! TINA ROXANNE SCARBOROUGH More
by Roxie
Employees Worked With
Dale Gosnell, Gordon Orr, Gordon Orr
February 06, 2016
Great southern hospitality I decided to drive 370 miles on my birthday to this dealership because I had personally heard of great reviews. I felt like family from the entire loc I decided to drive 370 miles on my birthday to this dealership because I had personally heard of great reviews. I felt like family from the entire location by the time I left. Walter took his time to show me several cars more than once and give me appropriate time and space to think about my decision. I left with an amazing deal & I am so pleased that I decided to make that drive. It was a great experience and I will continue to refer my friends and family! More
by NicoletteCarsillo
Employees Worked With
Dan Amis , Walter Peatross
November 21, 2015
Excellent service and great deal This was the second car from Dick Smith and we highly recommend them. Our sales rep Andy Vacha was great. Very helpful finding just what we wanted, bu This was the second car from Dick Smith and we highly recommend them. Our sales rep Andy Vacha was great. Very helpful finding just what we wanted, but not pushy over over bearing. He was great. Jason Styron, the business manager, that handled the paperwork also did great. He explained every detail is easy to understand terms and was very friendly. We would recommend both of them to anyone and will continue to use Dick Smith in the future. Our Tuscon (2nd one) is great. More
by Tusconsntf
Employees Worked With
Jason Styron, Andy Vacha
June 11, 2015
Great Service on my Mitsubishi Endeavor I was having a nightmare with my Mitsubishi. It had an intermittent starting issue. Had the car in the shop on three different occasions and the pro I was having a nightmare with my Mitsubishi. It had an intermittent starting issue. Had the car in the shop on three different occasions and the problem could not be found. I took it to Dick Smith Mitsubishi and they took me right in. Found the problem and gave me a break on repair costs. Thanks to Chris Stayer and Corey McCall for a fine job. More
by HR
Employees Worked With
Chris Stayer, Corey McCall
June 10, 2015
Amazing Experience I took my car in to get maintenance and the staff was both courteous and knowledgeable. I was in and out quickly and had a great experience. I would r I took my car in to get maintenance and the staff was both courteous and knowledgeable. I was in and out quickly and had a great experience. I would recommend this dealership to everyone! More
by Happycustomer
Employees Worked With
Larry Taylor
