Dick Smith Hyundai of Greenville - Service Center

We had a very good experience when buying our palisade. However, when we returned for our first service, not good at all. We were told that we would be provided with a loaner car when we brought it in. I t However, when we returned for our first service, not good at all. We were told that we would be provided with a loaner car when we brought it in. I told the service department that we live out of town and made an appointment for 11am. When we got there, we were told we should have brought it in earlier in the morning and there was no loaner car. They suggested we take it somewhere else and we did. Will not be returning there. More

Worst service department in my lifetime experience and I am not young! Waited for an hour( told it would take a few minutes) for a quote to repair/replace broken driver side mirror and was told they couldn am not young! Waited for an hour( told it would take a few minutes) for a quote to repair/replace broken driver side mirror and was told they couldn’t do it and to take it to a car repair place because it would be cheaper and insurance wouldn’t pay their $160 an hour labor fee! Just not helpful. …so I drove home (45) minutes so y husband could follow me to a reputable car dealership in Hendersonville, NC. I do not know how this company stays in business. NOT EVEN WORTH ONE STAR! More

Car went in because the steering column locked up while driving after $600 was told nothing found, less than a week locked up 4-5 more times so we took it back. Surprise issue found this time BUT part coul driving after $600 was told nothing found, less than a week locked up 4-5 more times so we took it back. Surprise issue found this time BUT part could not be gotten....in the almost SIX MONTHS they have had my car. POOR at best communication, no resolve and tried to charge to pick up car since I am making payments when NOTHING has been done. The car has sat there for months, battery has gone bad, gas, oil , etc probably bad, tires not moved so possible dry rot setting in and dash extremely dry from setting in the sun all summer. Federal law apparently states car manufactures must have replacement parts for cars 10 year or newer...mine is a 2017! NO parts, NO help, NO NOTHING but wants payment REALLY? For what? GM called and phone line was horrible, never got another call back, Corporate has been involved since the start of the second round no help. DON'T TAKE YOUR CAR TO THEM IF YOU WANT IT FIXED. Single mom, four kids, no ride...isn't that great! More

Terrible service department. I only had my brand-new car a year. I call to make an appointment to have my car serviced, and no one answers the phone. Poor customer service. I I only had my brand-new car a year. I call to make an appointment to have my car serviced, and no one answers the phone. Poor customer service. I do not recommend anyone ever buying from this dealership as they lack professionalism. They sell you the car and then good luck, you are off on your own. More

Visiting from Florida and my Tuscon Hyundai was not identifying my key. Stopped at the dealership and was told they couldn't help me - I would need to go to Greer or Anderson because they were short st identifying my key. Stopped at the dealership and was told they couldn't help me - I would need to go to Greer or Anderson because they were short staffed. I asked if they could call ahead for me and was told no - I would need to call. Here, I was from out of the area and they didn't have the common courtesy to help me. I never had this kind of treatment from Toyota - I know where I will be buying my next car. More

Very dissatisfied with the customer service I have received from this service shop. They Did NOT put my oil filter/gasket back on my car. About week later my car was rocking oldly and making weird mot received from this service shop. They Did NOT put my oil filter/gasket back on my car. About week later my car was rocking oldly and making weird motions while in park and trying to drive. I called to make an appointment to have it looked at and they told me it seemed a quart or two was lost from my car (the lake in my driveway says otherwise, I know I Lost ALL my oil.) They sent me on my way telling me it was fixed. Two days later my car barely started. I called yet again, And the general manager (Roy Gilliam), is not willing to help me. He even hung up on me while trying to speak with him on getting to a resolution. My car is unsafe to drive, I am 5 months pregnant. I guarantee if this was one of their loved ones they wouldn't want them driving on the highway in an unsafe vehicle. My car is barely a year old, this is unacceptable for a new car to be going through all of these issues. I just want to be taken care of professionally since this was not even my mistake. More

After my month-long service experience with Dick Smith Hyundai of Greenville, I left feeling absolutely mistreated and taken advantage of simply because I was not sitting in the waiting room, nor did I pu Hyundai of Greenville, I left feeling absolutely mistreated and taken advantage of simply because I was not sitting in the waiting room, nor did I purchase my vehicle from this dealership. This resulted in my car issues not being considered promptly nor a priority after weeks of being at their shop and they proved that repeatedly. It took this facility (30) days to get my vehicle up and running, and charged me $2,846.47 for a Starter, (1) Fuel Injector, (1) Spark Plug, and a Oil Change. Dick Smith Hyundai of Greenville is an unorganized and dishonest facility with mediocre mechanics. More

This dealership has been persistent in the past and now, in the service department you can rely on them to getting the job done. in the service department you can rely on them to getting the job done. More

Dick Smith takes the worry out of owning a car. We have owned six Hyundai’s and had wonderful service each and every time. I highly recommend Dick Smith Hyundai Service Department. owned six Hyundai’s and had wonderful service each and every time. I highly recommend Dick Smith Hyundai Service Department. More

Finished work in a timely manner and kept me informed at every step of the way. Excellent service! Would highly recommend to friends and famili. every step of the way. Excellent service! Would highly recommend to friends and famili. More