Back

Dick Smith Ford of Columbia - Service Center

Columbia, SC

4.6
156 Reviews

156 Reviews of Dick Smith Ford of Columbia - Service Center

Sort by
April 10, 2025

I have been with Ford from Pullum to Dick Smith. I have dealt with a number of service reps. I have a strong friendship with Jeramy and he is a great employee for Dick Smith. Jeramy remembers who I More

by Ed
Recommend Dealer
Yes
Employees Worked With
Tyler and he is very professional and friendly. He cares about the company and the customer
Apr 10, 2025 -

Ed responded

This is good

April 10, 2025

Excellent customer service. They always take the time to come speak with you so you are aware of any issues. More

by ANTHONYDONALD50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alphonzo Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2025

Paxton Boozer and Scott Fairey have helped me numerous times! Always professional and fast! They even service my Toyota and Lexus. More

by willstacey85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Cook
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alphonzo Broughton
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ralph Poe
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2025

Tyler was very thorough and provided excellent customer service. He made sure all of my concerns were addressed. He kept me updated on the progress. He also gave me estimates on all work and the warranty More

by NO20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gioia Paczkowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Turner
April 09, 2025

Good service excellent communication very well taken care of in a timely service thank you very much More

by WALLYBILLIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Long
1.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2025

Set the appointment for 7:00am and was logged in with what I wanted and out to be picked up by 7:15am. More

by Bubba0
Recommend Dealer
Yes
Employees Worked With
Nicolas
April 09, 2025

They are absolutely the best in customer service. The service management team is spectacular, kudos! More

by Heronimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
April 09, 2025

Amazing, easy, honest, trust worthy, not out to get your money but to make you happy. I will be buying all my trucks from Adam More

by ROGERS0311
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phillip Surak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Rodriguez
April 07, 2025

Couldn’t recommend my service advisor Katie R. more. Incredibly patient, helpful and honest. Responded and had work done in a timely manner. More

by Koharper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Rohl
April 07, 2025

Great work and excellent customer service. Easy to deal with and communicated well throughout the process. More

by JBM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Giovanni
...
7
...