Dick Smith Ford of Columbia - Service Center

Their opinion is all that matters I had my Company Van towed there because it was closest to where my van caught fire. I had a brand new Ford motor installed in Virginia after my van b I had my Company Van towed there because it was closest to where my van caught fire. I had a brand new Ford motor installed in Virginia after my van broke down on I-95. WIth less than 1,000 mile on the new motor it caught fire. Their motor specialtist came to the conclusion the motor was damaged during installation. It seams the valve cover seals or gaskets were damaged causing it to leak some sort of fluid, causing it to catch fire. My question is how could the gaskets get damaged during installation when they were not even touched when the engine was put in. The motor was installed completely assembled. Because their tech said it was done during installation they are not honoring the warranty. Are you saying you manufacturer is perfect and there is no way it happened during the assembly of the motor. NOW I am fighting about who is gonna pay the 1,000 Dollars to fix it. I did nothing but pay 6,000 Dollar to have my van fixed. Are you kidding, what good is the warranty. More

Service Department Apparently an "appointment" is not arrangement to meet someone at a particular time and place. instead I scheduled an appointment to have a recall don Apparently an "appointment" is not arrangement to meet someone at a particular time and place. instead I scheduled an appointment to have a recall done on my car, only to show up, wait six hours for them to not do anything but get grease in my car and curb one of my tire sidewalls. No work performed. I'm more than upset. What else can you expect from a dealership tho. More

Go somewhere else . You won't regret it! I went in for my first free oil change so I thought I'd check on the prices for a new F 150. I was pressured to make a sale. I went in at 11:00am on S I went in for my first free oil change so I thought I'd check on the prices for a new F 150. I was pressured to make a sale. I went in at 11:00am on Saturday as I verified on Friday. I had another appointment at 1:00pm at another dealership to do the same. It took them over 3 hours to change my oil when I was told it would only be an hour maybe an hour and 15 minutes. My salesman had the nerve to tell me that the offer was only good till 4:00pm. I turned around and walked away and didn't look back. Classic Ford treated me like a human being. Enough said! More

Waste of time and money They charged me $100 to tell me they couldn't hear a noise that had to listen to the whole way home. Took it to my local guy; it was a wheel bearing. They charged me $100 to tell me they couldn't hear a noise that had to listen to the whole way home. Took it to my local guy; it was a wheel bearing. No more noise. What a waste! More

Service department are HUGE LIARS and CROOKS JARROD and Jeremy (service manager)lied to us from the first day we made a appt. Made appt. On a wednesday for a friday afternoon appt. Told us the ca JARROD and Jeremy (service manager)lied to us from the first day we made a appt. Made appt. On a wednesday for a friday afternoon appt. Told us the car wood be ready next day Jarrod called next day at 1:30said Jeremy said it couldnt be looked at but Jeremy was home sick then he said it wood be looked at first thing monday WRONG! All day monday and tuesday they lied and guess what they BROKE A PART on the car and called me to tell me i was gonna have to pay 130.00 for it .I have left out alot of the lies they told us but this is the short version WARNING dont take your car there. More

Try to nickel and dime me. I brought my car in because I heard a hard sound in my engine so I was getting it diagnosed to see what's the problem Tom the services advisor check m I brought my car in because I heard a hard sound in my engine so I was getting it diagnosed to see what's the problem Tom the services advisor check me in I advice him that the sound I heard was coming from my engine ok they say it would take a couple of days to diagnosed so when they diagnosed the car it came back to be catalyict converter on my muffler so I paid 1400 hundred dollars to get replace because they say it was the problem and doing so I assume it was goin fix the problem so I save up 1400 got my car fix supposedly took them 30 mins to locate my car on the property so by the time I got it they where closing didn't really get to check the car out drove it for a couple of days the problem came back then eventually my number 5 cylinder blew from my car while I was on the way to take it back on the fourth day of supposedly getting fix so they tell me of we didn't have a way of knowing the engine was goin go unless we got this fix to see if it wasn't another major problem but if y'all say after y'all fix it n still here unusual sound from the engine but didn't let me know when I got the car would I really felt comfortable takin back off the lot the new engine plus service is 7500 which that's almost 9 grand of work on a car but my think is they don't care bout there customer to let someone drive off with issue still pending on the car and acting like everything is good so I definitely won't advise you using there service department because of the lack of customer caring when handling someone's vehicle and letting u drive off with an unsafe car without telling u about it More

Run from this place!!!! I took my car in because gor sputtering sound. I was assured it could be seen the next morning so we stayed in a hotel next door. When I got there the I took my car in because gor sputtering sound. I was assured it could be seen the next morning so we stayed in a hotel next door. When I got there they did it would be 6 days!!! The only thing they offered to do was fire the guy that said they could take it. More

Dick Smith Ford's Slogan..."We didn't build it." I purchased a Ford Focus from this dealership three years ago. I felt bullied by the car salesman and should have walked out immediately. Instead, I p I purchased a Ford Focus from this dealership three years ago. I felt bullied by the car salesman and should have walked out immediately. Instead, I purchased a Ford Focus. It is a piece of junk. Within two weeks, the cars electronic system died and it took them over two months to fix it. Fast forward to about two and a half years later. The same part of the car died. The service manager informed me that this never happened, that he hadn't ever heard of it happening. I asked how it was possible that the same piece had died on mine twice? Apparently, it was a fluke. When I pressed further, he said he didn't build it and it wasn't his problem. I talked to a second individual and he also repeated the line, "I didn't build it." I find this disturbing. It seems to be the go to line at this dealership. This suggests that they don't think very highly of the product they are selling. Having spoken with someone with works at a car deanship, he said they should have at least my a courtesy call to the manufacturer to see if they would assist with the cost of the new part as I had already had to replace it once. Again, I got the "I didn't build it line." To top this all off, I asked Roger Neal, the service manager if the car would be finished by Monday. He said the car would be done today. I received a call that the part was damaged and it would take even longer than the original date Tom gave me. I would recommend both purchasing and servicing your car at another deanship. More

Randall Oxner was most helpful in seeing that the work on my Sports Trac was done correctly and in a timely manner. I highly recommend this dealership for the both timely and highly professional service tha my Sports Trac was done correctly and in a timely manner. I highly recommend this dealership for the both timely and highly professional service that they give to their customers. More

Brought my new truck in for warranty. Had a speaker that was cutting out. Arrived 7:15a.m to be early, at open & wait our turn for good repair service; in a near first position. I was met by John Campbell. was cutting out. Arrived 7:15a.m to be early, at open & wait our turn for good repair service; in a near first position. I was met by John Campbell. We explained the problem & he asked if we were going to wait on it where I replied yes. He did NOT suggest or ask that I leave the vehicle. He did ask if I purchased the truck there as one of the initial interview questions that they ask thier customers. It seems like it shouldnt matter if I bought the Ford there or at another Ford?... unless preferential treatment is given? I'm asked this whenever I bring a vehicle here? Regardless, our vehicle was removed from the greet lane to the parking lot in the rear directly where I could see it from the customer lounge. Arriving at 7:15 & waiting until 10:, John now came into the lounge to get another customer thier car. John came to me & said that they were finding shorts in wiring & were working through it but it would get fixed. This lie puzzled me because my truck remained parked where I could see it without anybody working on it. However, I am not confrontational & did not call him a liar. I figured that this was par for service at Dick Smith Ford like it had been in the past with my prior Ford's & that he was just trying to appease us since we had been waiting 2 1/2 hours already without my car "really" being seen. I had given no indication that I was losing patience & had no obligations to be anywhere since I am retired. We had a luxury of time to get the repair complete. They took my truck into the tech from the lot at 10: & then returned it to me at 10:30 in the exit lane after working on it for only 30 mins? John said, "we need more time with it". We found a short but need more time to "diag". I was confused. I gave no indication that we needed to leave. We had invested 3 hours already for service. How much longer would it take to figure it out at this juncture with panels already off which would have been fine even though I knew "hours" had been lost with my truck parked & lied to about it. I have other cars to leave my vehicle for service if necessary. Dick Smith was giving me my vehicle back; un-repaired; because they needed more time; but they were exiting us from the shop, due to thier time limits? I asked John to clarify still not confronting him that I knew they only had it for 30 mins & it previously sat in the back lot for 2 hrs & 30 mins. He provided no receipt or check out though I signed my name to an invoice upon checking in the vehicle & just said we can leave. Is this a scam to charge Ford for warranty labor that didnt really get done? After digesting, I called the Manager, Scott, as I was driving to the other dealership across town to check my car in for the same repair. Again, I had nothing but time to get repairs done & just needed service to put it to closure. I didnt calculate that I would invest 3 hrs of time & then get turned out onto the street with repairs incomplete after being lied to that my car was being worked on. If they needed more time that was fine but dont exit me. Scott, the manager called me back just as I was checking in at the service reception of the other Ford dealership. In disclosing this, "he validated my assessment as being true". He saw our time escalate as we waited, possibly in the computer that tracks service times? Maybe, thier time performance gets tracked by Ford or for bonus. He stated that John should have asked us to leave our vehicle for electrical whereby John had not. Scott also validated that John had lied. I appreciated that Scott owned the responsibility of this POOR experience. Since I didnt arrive at the next Ford location until almost 12 I had now lost an early spot of being early & first for service. The day was lost. I left my truck at the other dealership &overnight where my tardy arrival puts me in place for morning service More