Dick Smith Ford of Columbia - Service Center

Service Center This is a great service center. Harry was very accommodating. The waiting area is very comfortable. Our salesman, Dick Truett greeted us as we entered This is a great service center. Harry was very accommodating. The waiting area is very comfortable. Our salesman, Dick Truett greeted us as we entered the dealership and inquired how he could help us. More

Didn't fix problem Lost my car for an entire day and they didn't even fix the problem. At least they are robot emailing me every day asking for a review. So here it is Lost my car for an entire day and they didn't even fix the problem. At least they are robot emailing me every day asking for a review. So here it is. More

Re Mr. Whetstone Mr. Whetstone is a very good service manager. He is knowledgeable and has great customer relation skills. He answers questions in a professional man Mr. Whetstone is a very good service manager. He is knowledgeable and has great customer relation skills. He answers questions in a professional manner and knows the details about my Edge. Always good to see him. More

ROUTINE SERVICE Took my Ford Fiesta in for routine service. I was treated cordially by staff at each interaction. Did not have to wait long. Waiting area very clean Took my Ford Fiesta in for routine service. I was treated cordially by staff at each interaction. Did not have to wait long. Waiting area very clean and comfortable. Would recommend this dealership to anyone looking for a Ford to purchase or for servicing. More

Good service I take my Ford Escape into Dick Smith Ford for service which was done in a timely manner and they even washed the car. Will return for the next servi I take my Ford Escape into Dick Smith Ford for service which was done in a timely manner and they even washed the car. Will return for the next service. Recommend highly More

good dealership This dealership is so convenient to my home. More importantly they listen to what you are trying to explain your concerns. They are also Good at te This dealership is so convenient to my home. More importantly they listen to what you are trying to explain your concerns. They are also Good at telling you when the best time to bring in your car for service. More

Two excellent visits My daughter was here from Texas with her older Expedition when it began running rough. With expenses a major issue, Harry worked to find a reasonable My daughter was here from Texas with her older Expedition when it began running rough. With expenses a major issue, Harry worked to find a reasonable solution. It turned out that it was a very old battery and we sent her on her way with a new one. Problem solved and emergency avoided since the weather on her trip home was well below freezing. I went in a week later for maintenance on my Edge and once again Harry was extremely helpful. More

Not Competent or Taking Advantage of Customers? Let's start by saying I feel and it appears as though this particular dealership has one manager "Rick" who will take advantage of what the customer a Let's start by saying I feel and it appears as though this particular dealership has one manager "Rick" who will take advantage of what the customer allows him to. This manager will tell you the service needed is not covered under your warranty, not $100 or $1000 but over $3000 of "not covered warranty work". "Rick" will say he is double checking and that he will call you back; he does not. When you call Ford and they say that the needed service is covered and you confront "Rick" you are told, "I don't know what they did after you talked to them but it was not covered when I checked". Getting a rental (which is covered under Ford warranty) is difficult, you will be told they are trying to complete it that day. You have to go to the dealership and demand your rental and expect your car to be done in 36 to 48hrs from the time you demand/receive your rental. When asked how much things are going to cost (had an oil change and fuel filter change which is standard maintenance), the price was changed 3 times due to "parts fault" and not his. If you do not verify everything, I mean everything "Rick" advises you on, you will spend thousands of dollars on service covered under your warranty or standard maintenance. One question I can not help but think is, are they charging you and the warranty company for the same work? Bottom Line Up Front, either they are not competent or they are trying to take advantage of their customers. Beware and know that although it is close to Fort Jackson the convenience is not worth getting taken advantage of. I do intend on contacting the dealership owner and if I receive the same treatment and explanation as I did from the lane manager/my service advisor "Rick" I will contact Ford and ensure Fort Jackson personnel are made aware of my experience with this particular dealership. More

Great service! I took my car in for an oil change. Daniel, the service technician, was very helpful. The new location is very modern and comfortable. Thanks! I took my car in for an oil change. Daniel, the service technician, was very helpful. The new location is very modern and comfortable. Thanks! More

My Experience Just want to write about my experience. This summer traveling to the beach the check engine light came on in my new Ford vehicle. Drove to Classic For Just want to write about my experience. This summer traveling to the beach the check engine light came on in my new Ford vehicle. Drove to Classic Ford and approached Dean Ray about checking it out. There are four guys standing behind computers and not another customer in sight. He explained they just "had too much to do" and could not provide any help. I explained I just need to know that nothing serious is wrong and ask for the service manager. Dean walks into the service bay and makes a phone call then allows me to see Andy Wilson the service manager while he stands behind me the whole time. Andy Wilson gives me the same "we are just too busy" while I am standing in his office looking at at these three guys (Dean is standing behind me) sitting behind computers. So I have to drive to Dick Smith Ford and explained my situation to Rick Wheeler a service lane supervisor. He immediately left his computer and came back with a code reader. Plugged into my vehicle and explain he was getting "several misfires" as the reason for the light. Explained it could be bad gas, gas cap not on tight, or could me much more serious and asked if I would like the light turned off. He turned off the light, I drove to a nearby gas station filled the tank and have not seen the light since and have driven many miles since. IMHO Classic Ford does not do customer service well and Dick Smith Ford is where you should do business. More