Dick Scott Motor Mall - Service Center

Great and speedy service! Highly recommend! They worked with my busy schedule and got me in and out of there will amazing speed and service. Thanks again to all the service Highly recommend! They worked with my busy schedule and got me in and out of there will amazing speed and service. Thanks again to all the service crew! More

Easy service and easy sales My first oil change and it was simple and inexpensive. Plus while waiting I purchased a used car with salesman Rick T. The whole experience was easy My first oil change and it was simple and inexpensive. Plus while waiting I purchased a used car with salesman Rick T. The whole experience was easy and pleasant. More

Not really great follow up The service manager is really nice, and the courtesy shuttle was great and no waits, that being said, my windshield washer wasn't working on my 2017 R The service manager is really nice, and the courtesy shuttle was great and no waits, that being said, my windshield washer wasn't working on my 2017 Ram, took to service, was told "It just didn't have enough fluid in it to work, or turn indicator light off" and I took it out the door, Refilled reservoir, STILL DIDN"T WORK LIGHT STILL ON< just same way I took it in, SO, I called and made appointment and returned vehicle to service dept., This time they said "We did find a small leak in the reservoir, and the part has to be ordered, I'll call you tomorrow (Wed) so you know you can bring it in on Thursday and get it replaced as it is 2 hr book repair" OK, Well, Wed, came and went, as now has Thursday and Friday, no phone call, no info, NOTHING" I should not have to keep calling THEM over and over to get things moving. A good service department, diagnoses and fixes things completely and correctly the first time, or gets parts ordered, makes sure the parts arrive and THEN CALLS the customer to let them know their parts are in so they can return vehicle for the completed repair. This has not happened in the two times I have had to try to get service at Dick Scott Motor Mall in Fowlerville. While I understand service departments are busy, continued lack of follow through or incomplete/incorrect repairs are not they I think they want to become "Less" busy. More

collision department Collision worked on my Grand Cherokee on several different occasions. Addressing as small a job as a quarter size chip in the paint to fixing it after Collision worked on my Grand Cherokee on several different occasions. Addressing as small a job as a quarter size chip in the paint to fixing it after a major accident. The department does wonderful work, Scot is very nice to deal with and is very responsive. I recommend Dick Scott Motor Mall to everyone. More

Fantastic service Fantastic all around sales service and friendly environment and quick service , easy access to and from the expressway, great price, clearness of a Fantastic all around sales service and friendly environment and quick service , easy access to and from the expressway, great price, clearness of all the shop, bldg and restrooms More

Engine Warning Light I had an issue with my Engine Warning Light and scheduled an appointment with Dick Scott's Service Department. Scott Combs was extremely helpful and I had an issue with my Engine Warning Light and scheduled an appointment with Dick Scott's Service Department. Scott Combs was extremely helpful and courteous. I needed to leave my vehicle for them to fix the problem and Scott helped me with a vehicle to drive over the weekend. I appreciated the help received! Great Dealership! More

Service that makes you feel good I purchased my truck and jeep both from this dealership which in both cases was a great experience. My sales person is Nelson Cypher who I believe to I purchased my truck and jeep both from this dealership which in both cases was a great experience. My sales person is Nelson Cypher who I believe to be one of the nicest and caring individuals that you would want to help you with choosing and purchasing a vehicle. I take both vehicles in for service and am treated like family. Scott Combs, Bob Wachterhauser , Scot Butash and Nick(new guy) always greet me with a smile and handshake and a "How are you, it's nice to see you". You will not be disappointed choosing to work with all the great people at Dick Scott Motor Mall. More

Oil change Absolutely amazing, Scott was great. As well with gabby handling the call for me. Got the job done in a timely manner. I’d definitely recommend this s Absolutely amazing, Scott was great. As well with gabby handling the call for me. Got the job done in a timely manner. I’d definitely recommend this service department. More

Oil Change It was quite easy to book an Oil Change Appointment, the service personnel always treats me and my family with courtesy and respect! I would recommend It was quite easy to book an Oil Change Appointment, the service personnel always treats me and my family with courtesy and respect! I would recommend this dealer to anyone! More

Excellent customer service! Always friendly! Excellent customer customer. Willing to help in any way possible! Repaired satisfactorily and when promised! Would highly recommend f Always friendly! Excellent customer customer. Willing to help in any way possible! Repaired satisfactorily and when promised! Would highly recommend for service and sales! That’s why I keep coming back! More