Dick Scott Motor Mall - Service Center

Professional fair service all around. All service employees were ready and willing to work with my needs and explained everything they would need to do make my vehicle run correctly. employees were ready and willing to work with my needs and explained everything they would need to do make my vehicle run correctly. More

I was contacted by the service manager and he informed me they had ordered three new rims after they had damaged two of the rims while rotating my tires. I corrected him as they ordered three rims because th they had ordered three new rims after they had damaged two of the rims while rotating my tires. I corrected him as they ordered three rims because they damaged three rims not two rims. When I inquired as to how they were able to damage three rims, he began by stating that my wife (who brought the vehicle to them) did not provide the service manager with the tool to unlock the locking lug nut. I checked with my wife and she said she produced the tool to the service rep upon her arrival. He then put me on hold and said he did verify that my wife (who brought the vehicle in for routine service) had in fact produced the tool to release the locking lug nut on her arrival and that the tool broke during service and had to be replaced and that I would be getting a new tool. I then continued my inquiry as to how the three rims were damaged and why they were unable to correct the problem before damaging the next two rims. He replied that the lug nuts were on too tight and that they heated up the rims resulting in them becoming scoured. I replied that the tires had been serviced before but all the service that has been done on that vehicles tires were performed by his service department. I took the vehicle in myself for the repairs and it took nearly three hours for them to complete the change. I asked.the person at the service desk if the person who did the original work/damage and if the problem had been addressed and they told me that had to bring in help from another location to do the rotation. I felt that the service manager tried to avoid accepting responsibility for not only what they damaged but for who was at fault. At no time did the service manager even attempt to contact me while at the dealership, but in his defense he may not have been there. This was a very disappointing experience for a number of reasons not to mention my time lost in trying to correct the problem. More

Collision Center Hit a deer, car back in a week. Wonderful professional job. Car looks great! Once I made initial contact with my insurance company, Jamie took care Hit a deer, car back in a week. Wonderful professional job. Car looks great! Once I made initial contact with my insurance company, Jamie took care of everything else. More

Complete lack of communication and organization My Jeep Wrangler has been in this dealership four times for the same issue. The issue is still not fixed, and this last visit they held my Jeep for s My Jeep Wrangler has been in this dealership four times for the same issue. The issue is still not fixed, and this last visit they held my Jeep for six days only to tell me that they were not able to find anything. The communication at this dealership is the worst, I left multiple messages trying to get the status of my vehicle and never got a call back. I was left without a vehicle for a week, only to have the vehicle not fixed at the end. They also throw their fellow employees under the bus, blaming each other for a lack of communcation. I was guaranteed a call back on my vehicle one day, never received that call. So I went in the next day to get my vehicle and take it somewhere else. Taylor informed me that I left the message in the wrong manner, that they don't use paper messages. Which is exactly what the person answering the phone told me to do. Anyways, awful customer service, no sense of accountability, and overall pool dealership management. There have been several rotating service department managers in the past year. This dealership really needs to hire some competent people to run and work in this department. I don't live in Fowlerville, but I work there. The people I work with who live in Fowlerville will not go to this dealership because of poor experiences. I purchased my Jeep in Frankenmuth, MIj and was hoping to find a dealer closer to home to purchase my next Jeep. I can tell you wihtout one sense of hesitation I will never go back to this dealership again. I have never felt more ignored and dissatisfied with an experience that this past time. More

Poor communication and lies. I had been an 8 or more year customer at Dick Scott Dodge and had a good and trusting relationship with the service managers. There have been some maj I had been an 8 or more year customer at Dick Scott Dodge and had a good and trusting relationship with the service managers. There have been some major changes there in the recent past beginning with Josh Duffany and Taylor Bradley. Both communicated poorly and did not set proper expectations for the service needed. I brought my vehicle in knowing that it needed a labor intensive repair. I brought the vehicle in on a Sunday night for a Monday morning appointment having been told that I could expect the repair done by Tuesday per Taylor. Since I did not get a call from Taylor by the end of Tuesday, I called him. He pushed the date off to Thursday. I did not get a call on Thursday, so I stopped in and found that no one had looked at the car yet. I spoke to Josh about the poor communication and their inability to set reasonable expectations. Josh said he would do his best to have the car ready by Saturday (giving me a 50% chance) and assured me that the parts needed for the repair had been ordered for a Friday morning arrival. I reminded him that I planned to take the vehicle on vacation on Saturday. Again, there was no communication. I stopped in on Saturday and found the car parked outside with no evidence that the vehicle had ever been touched. I had been told that they would need to do a tear-down to verify my diagnosis before they could order parts which I were supposedly ordered on Thursday. At that point, I asked for my keys and drove my car home to pack up for vacation. Upon my return, I took my vehicle to Brighton Dodge where I was happy to find a former employee of Dick Scott behind the service desk. I was relieved to find that I was once again in good hands. I WILL NOT GO BACK TO DICK SCOTT and WILL NOT PURCHASE a vehicle from DICK SCOTT. Josh Duffany and Taylor Bradley have brought the level of service to a terribly low level. Too bad for a few of the good folks that are still there....Joe and Todd in parts and Del, the cashier have always been a pleasure to work with. More

Great Staff Took my Wrangler in for a passenger side airbag recall and had the best time yacking with the folks there. The entire staff was very friendly and acte Took my Wrangler in for a passenger side airbag recall and had the best time yacking with the folks there. The entire staff was very friendly and acted like family. They always seem to genuinely want to help their customers instead of just pretending to help you while screwing you over, like you find so often these day. I will recommend to friends, and already have to some. A service manager named Scott took care of me and my Jeep very well and professionally, while somehow maintaining a friendly vibe. Thank you for such a great experience, will come back in the future. More

Great experience! I had to take my truck in to get a wheel sensor replaced and some order neutralizer done. Sensor is good and most of the smell is gone. I really appre I had to take my truck in to get a wheel sensor replaced and some order neutralizer done. Sensor is good and most of the smell is gone. I really appreciated the fact that they gave me a loaner vehicle to use and the fact that it was a brand new truck! My only complaint would be that when I traded in my old vehicle for this one, I left a hat and gloves in it and now they can't be located. All and all great experience and really friendly people. More

awful experience, won't ever go back Service department is garbage. second visit with my current truck. First was a warrantee, took 3+ days to reflash the computer because the diesel inje Service department is garbage. second visit with my current truck. First was a warrantee, took 3+ days to reflash the computer because the diesel injection was screwing up. This trip was the nail in the coffin of ever, EVER using this dealer again for anything. I will drive to another dealer all day, every day before I go back to this on. I have purchased a vehicle at this dealer and have taken multiple chrysler products for service. Between my wife and I, we have had a couple dozen chrysler cars and trucks. So lets get back to the most recent visit. I was in to get the oil changed and fuel filter replaced. I brought my own oil. The service tech evidently can't see or read because the direction to use customer oil was on the paperwork, The jug of oil was on the floor in view. Surprise! they used the generic bulk oil. Scott comes out to tell me that they didn't use my oil and do I want to drain the oil they put in or leave it and they would not charge me for the oil. I told him to leave it in. I wasn't happy but oh well. Then I got the bill. They charged me $15 labor for changing the oil/filter and $100 to change the fuel filter. This morning I looked on youtube to see how difficult it is...... Its a 10 minute job at the most. So the "I will eat the cost of the oil" BS is just that BS!!!! So an oil service and fuel filter changed where I brought the oil still cost me just shy of $240. Talk about getting screwed. So I looked online and I can buy Mopar filters and synthetic oil totaling $125. I have no problem paying extra for someone to change it for me but 100% markup is obscene! It is a true shame you let your last service writer Jessie leave. He knew how to run a service group. OH I forgot to mention when I got home I took a look under the truck and hood because the overwhelming smell of diesel, I was concerned it was leaking. Nope not leaking but oil and diesel were all over the engine compartment because the idiot that changed the oil/filters didn't bother to use a shop rag and wipe his mess up. I had to do that when I got home. I think the dealership even charged me $18.25 for misc supplies. Know for sure it wasn't a shop rag! My advice, go to Pinkney, Brighton, Fenton, Lansing anywhere but Dick Scott in Fowlerville. I wish I could give zero stars! More

Consistently Great Service" Recently moved to this area and I am so glad this dealership is in my area. Scott Combs and his team, specifically Nick Lennard have provided exempla Recently moved to this area and I am so glad this dealership is in my area. Scott Combs and his team, specifically Nick Lennard have provided exemplary service on more than one occasion. Would highly recommend them to anyone needing a trustworthy repair on their vehicle. More

Very disappointing and I expect better from DSMM. Answering service is a joke. 2 transfers then a dropped call. Finally spoke with service and arranged an 8am appt the next day. After great personal a Answering service is a joke. 2 transfers then a dropped call. Finally spoke with service and arranged an 8am appt the next day. After great personal arrangement, I got the car there at 8am. Expecting a call all day for an estimate and explanation of what they found. I call at 3pm and he says they're not through with it yet. I had to have the car. I show up and see that the car was never touched or looked at! Why was there an agreed upon appt set at 8am and the car wasn't going to be looked at until after 3pm or not at all ! He said they had a big workload. Poor. The $127 price for a monitor hook up to evaluate the problem is ridiculous too ! I have to go elsewhere and I am very disappointed. I have bought 6 new vehicles from DSMM over the years and I am seriously considering going to another dealership next time if this is the way Service treats their customers. I have a good mind to speak with Mr. Scott.. Shameful. More