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Dick Scott Motor Mall - Service Center

Fowlerville, MI

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287 Reviews

287 Reviews of Dick Scott Motor Mall - Service Center

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May 11, 2020

Recall Great service ,fast response Friendly and safe environment during this coved 19 pandemic. Stayed in touch with me via text ( updating me with the pr More

by bandit810
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Collins
May 12, 2020 -

Dick Scott Motor Mall responded

Hi Bandit810, Thank you for choosing Dick Scott Motor Mall, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

May 11, 2020

Great service on Chevy I purchased a used Chevy from Dick Scott last fall, and it was in need of some repairs. Jud Scott set me up with a service appointment, and Chris Coll More

by RICE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Collins
May 11, 2020 -

Dick Scott Motor Mall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jud and Chris here at Dick Scott Motor Mall. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

May 09, 2020

Just want to thank Dick Scott for doing an excellent job on my 2019 Dodge Ram. They have great service and employees. I recommend dick Scott. More

by LES.MILLER
Recommend Dealer
Yes
Employees Worked With
Jesse
May 10, 2020 -

Dick Scott Motor Mall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

May 04, 2020

Very pleasant vist....friendly and did a great job fixing our Jeep. So looking forward to our next visit.did a great jog and thanks you so much More

by JOHNRACHAEL69
Recommend Dealer
Yes
Employees Worked With
Rick Tavormina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Welbon, Bob Wachterhauser, Autum Chapdelaine, Chris Collins, Kyle Makowski
May 04, 2020 -

Dick Scott Motor Mall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

May 02, 2020

Easy and Hassle Free It was easy. I just dropped off my vehicle for service, and a loaner was waiting for me. After I returned it, I was asked my opinion of how much I e More

by tcmelton
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rick Tavormina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2020 -

Dick Scott Motor Mall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Dick Scott Motor Mall. Please don't hesitate to reach out if you need anything else. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

May 01, 2020

My Sale Person was Professional. Service Manager...not so. With the last Service personnel change due to Jesse and Scott's leaving the dealership; I had my first big problem with service for my my van. I don More

by Steve.rehfus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nelson Cypher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : There have been at least 2 other Service personnel (Jesse, Scott) I dealt with who have since left for other opportunities, that were honest and straight shooters., Bob Wachterhauser, Chris Collins
May 02, 2020 -

Dick Scott Motor Mall responded

Thank you for your review, Steve. Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

April 24, 2020

Reliable and fast. Excellent customer service and great pricing. Award winning facility overall. Everyone is polite and respectful when you walk through the door. Awespme More

by Jaceyannmarie
Recommend Dealer
Yes
Employees Worked With
Nelson Cypher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Wachterhauser, Chris Collins, Kyle Makowski
Apr 24, 2020 -

Dick Scott Motor Mall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Dick Scott Motor Mall, we look forward to having you as one of our valued customers for many more years to come! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

April 08, 2020

Chris did an excellent job with communication and making sure everything I needed was took care of on my truck. Even recommended to have and alignment because of the miles my truck had accumulated. His com More

by cav1611
Recommend Dealer
Yes
Employees Worked With
Chris Collins
Apr 09, 2020 -

Dick Scott Motor Mall responded

We are very happy to hear that Chris provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

April 05, 2020

Got it fixed but I recently had a loose heat shield rattle fixed. When I came to pick up the vehicle, I was told it was out the service area on a particular side. Af More

by Charlie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Wachterhauser, Chris Collins
Apr 06, 2020 -

Dick Scott Motor Mall responded

Hi Charlie, Thank you for taking the time to submit a review. We are so glad we could assist you with your loose heat shield. We truly appreciate your business. We apologize, however, that we missed the mark on the car wash. If you would like to further discuss your concerns, feel free to contact me at your convenience. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

March 16, 2020

Excellent service as always ! Dennis does a wonderful job personally scheduling the vehicle service pick-ups and loaner drop-offs. His efforts help to minimize the impact of any se More

by LES.FISHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Lutz, Autum Chapdelaine, Chris Collins
Mar 17, 2020 -

Dick Scott Motor Mall responded

Thank you for your kind review! We are glad you were provided with the best experience and customer service!

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