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Dick Scott Motor Mall - Service Center

Fowlerville, MI

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287 Reviews

287 Reviews of Dick Scott Motor Mall - Service Center

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June 19, 2020

Jesse was kind and patient. Vehile was in for collision repair and they did a great job. Its so pretty again. Pick up was smooth, ty Dick Scott Motor Mall Team More

by TAHOO
Recommend Dealer
Yes
Employees Worked With
Too many names, Nick porter, all were very polite and kept me informed. , Chris Collins, Kyle Makowski
Jun 19, 2020 -

Dick Scott Motor Mall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Dick Scott Motor Mall, we look forward to having you as one of our valued customers for many more years to come! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

June 18, 2020

Will never go to dick scotts Fowlerville again. Service department never call to update me. Had my Ram for 6 days just to replace one fuel injector. Had to call them just to find out any updates on my tr More

by Jsmith454.c10
Recommend Dealer
No
Employees Worked With
Autum Chapdelaine
Jul 09, 2020 -

Dick Scott Motor Mall responded

We are very sorry that your issue has still not been fixed. We are trying hard to find the problem with your truck. Please hang in there. Jud Scott

June 12, 2020

Service was quick & pleas People are always friendly. My needs have always been met, like my ram truck. Safety was in place for virus. Will get my next vehicle there More

by kfleeger2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Heyden, Chris Collins
Jun 13, 2020 -

Dick Scott Motor Mall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

June 05, 2020

Dick Scott Motor Mall....They are great to work with when it comes time to purchase a car/truck. They help you find what your looking for without any pressure. We use their service dept. and have always foun More

by Paula Warren
Recommend Dealer
Yes
Employees Worked With
Jud Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Cypher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Welbon, Bob Wachterhauser, Ryan Simmons, Autum Chapdelaine, Chris Collins, Kyle Makowski
Jun 05, 2020 -

Dick Scott Motor Mall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

May 25, 2020

Oil Change Always willing to work with you on a set time schedule. Offer to take care of you while you wait for your service to be complete. Quality service. More

by kimballa1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Autum Chapdelaine
May 26, 2020 -

Dick Scott Motor Mall responded

Hello, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

May 19, 2020

They have done body work twice on my car, and both times provided timely quality work. They were pleasant and dealt with the insurance company to make sure everything was approved. They also provided a loa More

by kmr3140
Recommend Dealer
Yes
Employees Worked With
Body shop office
May 19, 2020 -

Dick Scott Motor Mall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

May 18, 2020

Very poor customer service, service department rude and will not call and keep you up to date. Poor customer service department I will not terurn More

by richardj916
Recommend Dealer
No
Employees Worked With
Jud Scott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Collins
Jun 04, 2020 -

Dick Scott Motor Mall responded

Hi Richard, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. Jud Scott

May 17, 2020

Great service, great staff, Never had a bad experience Service department has always taken very good care of my daily driven car, scheduling service or helping me with parts for my old P.U, Your staff is More

by jamesrhill001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jud Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Cypher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Gardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Welbon, Bob Wachterhauser, Autum Chapdelaine, Chris Collins
May 18, 2020 -

Dick Scott Motor Mall responded

Hi, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at our dealership. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

May 12, 2020

I have been servicing my vehicles for 20+ years @ Dick Scott. The new bunch of service idiots have screwed it up! Never been treated worse. I’M Done!!! More

by erictober
Recommend Dealer
No
Employees Worked With
Bob Wachterhauser, Autum Chapdelaine, Chris Collins, Kyle Makowski
May 30, 2020 -

Dick Scott Motor Mall responded

Hi Eric, We're sorry to hear that your visit didn't meet the high standards our guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to reach out to us directly. Jud Scott

May 11, 2020

I have never had any problems when taking my vehicle here to get an oil change. Normally I wait but this time I dropped my Jeep off. Process seemed to take a lot longer. More

by Robinsom23
Recommend Dealer
Yes
Employees Worked With
Autum Chapdelaine
May 11, 2020 -

Dick Scott Motor Mall responded

Thanks for sharing your thoughts about your experience with Dick Scott Motor Mall. We appreciate your business and hope to see you again soon! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

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