Dick Scott Motor Mall - Service Center

The BEST customer service of any dealer I have ever had business with. Very attentive to the customer. Delivered as promised on time and quality work. I will not take my car anywhere else! business with. Very attentive to the customer. Delivered as promised on time and quality work. I will not take my car anywhere else! More

Diagnosed and fixed problem promptly, fully explaining cause and what would be done to remedy the situation. Also received suggestions from tech. on avoiding future occurrences happening again. Very frien cause and what would be done to remedy the situation. Also received suggestions from tech. on avoiding future occurrences happening again. Very friendly,knowledgeable,and finished the job in a very timely manner. More

I love this Dealership!!!! They are very friendly and honest, which is very important to me. The last thing I need to do is go to a dealership for service, with the feeling, oh boy, here comes the scam. honest, which is very important to me. The last thing I need to do is go to a dealership for service, with the feeling, oh boy, here comes the scam. I do not feel that way here. More

having an issue with loss of oil between oil changes. Fully explained procedure to verify problem and assured me that any issue would be taken care of. Fully explained procedure to verify problem and assured me that any issue would be taken care of. More

Dick Scott Motor Mall in Fowlerville is where I bought my jeep new in 2008 and I have been taking it back to them since then for routine maintenance and service work. I am accustomed to doing as much of the jeep new in 2008 and I have been taking it back to them since then for routine maintenance and service work. I am accustomed to doing as much of the work on my vehicles as I can and with this vehicle I started out using the dealer for oil changes(very reasonable price)and three years later I still use them. The staff is friendly and recognize me when I come in, we have conversations about things you would talk to friends about. Scot and Roy have been very attentive to my needs and concerns and have taken care of these in a timely manner. I would recommend this dealership to anyone interested in their services from purchasing new vehicles to having service or body work done. More

I have had my car serviced at Dick Scott since it was new. Service is always good and fast. Prices are in line with other places. I will continue to bring my car in as long as I have it. new. Service is always good and fast. Prices are in line with other places. I will continue to bring my car in as long as I have it. More

The service I received at Dick Scott was wonderful. They scheduled my service around my availability (after 5pm). They were very friendly and polite through the entire process. The work was completed in th scheduled my service around my availability (after 5pm). They were very friendly and polite through the entire process. The work was completed in the minimum amount of time they quoted and the end price was exactly what they quoted. The repair to my drivers side window was done right and works wonderfully. Thank you Dick Scott service center! More

The appointment was to replace a part under warranty coverage. The repair went smoothly, and I have no complaints about the service I received from Dick Scott Motor Mall. coverage. The repair went smoothly, and I have no complaints about the service I received from Dick Scott Motor Mall. More

I was not satisfied with the price, I purchased this vehicle used with a 2 year, 27,000 mile warranty. The day I purchased it, drove it home, noticed a few things wrong with it, called right away and ta vehicle used with a 2 year, 27,000 mile warranty. The day I purchased it, drove it home, noticed a few things wrong with it, called right away and talked with my salesman Jeff Ruth about this. Unfortunately my intermediate shaft which is part of the (drive train which is covered under my warranty) was not a covered part under that warranty. I'm sorry but that should have been covered by the dealership instead of just charging me a lower price for the parts and service. I hope nothing else goes wrong with my vehicle that isn't covered under my warranty. A best friend of mine works for dealership in the Lansing area who was completely upset with the fact that you would cover the cost of this. It may not have been a "safety issue", however, the loose steering wheel and clicking in the steering wheel and rattling is now gone. JESSE was great, very sweet, informative and quick about getting back with me. Thank you Jesse! More

I had my minivan serviced for oil change and tire rotation. The quality of my minivan is awesome, so I typically only use the service department for maintenance type work. Each time I visit Dick Sc rotation. The quality of my minivan is awesome, so I typically only use the service department for maintenance type work. Each time I visit Dick Scott Motor Mall, Fowlerville, MI is a pleasant experience. The counter person is always friendly, smiling, and asks pertinent questions about the service requested and reminds me of other service/products that might be needed. They also point out service specials that might be going on at the time of my appointment. The work is always great - the mechanics take the proper precautions inside my van too, so as not to stain the carpet or seats. The work in done in a timely fashion and I really appreciate that. Also, if a salesperson happens to be in the vicinity of service, they always ask me how I am liking my minivan, am I satisfied, etc. Even if they are not the person who actually sold me the van. Visiting Dick Scott Motor Mall in Fowlerville, MI is like visiting family (the family members that you actually like)!! More