Dick Scott Motor Mall - Service Center

Solid service experience I presented the dealership with a difficult warranty issue, and was less than confident that it would be taken care of. However, Jeff Lopez and Mr. S I presented the dealership with a difficult warranty issue, and was less than confident that it would be taken care of. However, Jeff Lopez and Mr. Scott came up with a plan of action to honor the warranty work to my satisfaction. When I took my car in for service, the staff were prompt and professional and took care of everything while I waited. They had me back on the road in a very short period of time and I am confident in the work they did. More

Exceeded Expectations We were in town from VA visiting family. It was Saturday before Memorial Day and we were to head back to VA the next day. The check engine light in ou We were in town from VA visiting family. It was Saturday before Memorial Day and we were to head back to VA the next day. The check engine light in our '14 Grand Cherokee with the 3L diesel comes on. With a 650 mile drive ahead of us I was very concerned, Dick Scott Motor Mall was closest to me. On my first call the service adviser was on the other line so I left a call back number. Less the 5 minutes later Mr. Shelton called back. I explained the problem and was told to come in but at 2 hours before closing time before a holiday weekend there were no guarantees, which I totally understood. I showed up at the dealership about 50 minutes before closing. There just happened to be a "service bulletin" for the very reason the CEL came on in our Jeep and they were able to do a computer update on it while I waited! I had a great casual conversation with Mr. Malkasian from the sales team while I waited. The service technician Kevin was friendly and performed the update very quickly. I was definitely impressed with the overall effort to take care of my problem right before closing on a holiday weekend. The other dealership I called in a town just east of Howell had already closed their service center even though online it said they should still be open. Thanks to Mr. Shelton and the whole team at Dick Scott Motor Mall in Fowelrville! The trip home was uneventful and the CEL has stayed off! If I ever hav ethe chance to recommend the dealership I certainly will. More

very pleased from start to finish I had some rust work and maintenance done on my luxury vehicle and just wasn't sure whether the expense and overall process was worth it... Boy was I I had some rust work and maintenance done on my luxury vehicle and just wasn't sure whether the expense and overall process was worth it... Boy was I wrong. The car looks fantastic, I feel great in it, and the overall service couldn't have been any better. I get compliments all of the time on how "new" the car looks!!! Mark More

I just purchased a new Harley Davidson Night Rod special from Motorcity Harley and was very happy with the experience. JD whom I worked with let me know they were owned by Dick Scott automotive group, which from Motorcity Harley and was very happy with the experience. JD whom I worked with let me know they were owned by Dick Scott automotive group, which also owned a Jeep dealership. I own a 2006 Jeep Commander Limited which I purchased new in 2007 and decided to take it to the Fowlerville dealership for service. The speedometer had stopped working and just about every dash light was on. When dropping the car off I brought up that we were also experiencing a known issue with the interior door handle where the cup around the handle had started deteriorating. I asked if they could repair the cup around the handle, or if we would need to replace the door. Rick said that he would look into that as well and let us know. He then started pulling on the interior handle rather aggressively to which I had to ask him to not do that. The handle did not break, but I was surprised with as much force as he was tugging with. The next day Rick called and spoke with my wife, he said we needed a new abs module and that the door could not be repaired and would have to be replaced, but it would cost more than we wanted to know. My wife told them to then just fix the abs module. Today my wife picked up the car and after leaving the dealership noticed the interior handle and surrounding cup were totally broken off into the door. My wife called and spoke to rick who told her the door was already broken and finished breaking. No explanation of why we were not notified of it being broken, and no apologies or explanation. The door is now not functional and she had to climb out of the passenger side to exit. In addition to the door being broken the issue with the dash was not fully repaired as the miles till empty is not displaying proper mileage. I ordered a new door from another dealership for $600 which i do not find exorbitant. If the handle did not break under the tugging I witnessed I do not know what they did to break it, but not being notified and the response we received is the worst service I have ever experienced. I drove 30 minutes to Fowlerville instead of 10 to Snethkamp, where I usually go, as I really was impressed with everyone I met at Motorcity Harley. I will not be going back. More

The service department of Dick Scott is very friendly and courteous. I feel this dealership works very hard to make you feel special. I also feel this is by far the best dealer I have ever dealt with. I w courteous. I feel this dealership works very hard to make you feel special. I also feel this is by far the best dealer I have ever dealt with. I would recommend this dealer to anyone! More

I came in for an oil change and was immediately taken care of. Very friendly staff and did very quick work. I was out in about 15 min. Thank you. Originally purchased the vehicle from Nelson Cypher care of. Very friendly staff and did very quick work. I was out in about 15 min. Thank you. Originally purchased the vehicle from Nelson Cypher and he was wonderful! He has called me quite a few times to make sure the vehicle is doing good! Would Highly recommend! More