Dick Scott Motor Mall - Service Center

Terrible handling of service appointment Made an appointment for service on my 9 month lease was told I would be provided a rental or loaner . Dropped my vehicle off was then told no loaners Made an appointment for service on my 9 month lease was told I would be provided a rental or loaner . Dropped my vehicle off was then told no loaners and enterprise car rental no longer worked with them as of a week prior but somehow “Chris” called Enterprise in front of me to ask for a rental then proceeds to tell me that they no longer work with the company as of a week prior and that I can either get dropped off at my employer or reschedule my service appointment. WHAT.. first why call the rental place in front of me if you don’t deal with them any longer? Second why not provide an alternative except reschedule as if my time means nothing? Left the service area upset that I had to take time off of work , with my vehicle still making noises and unable to get a loaner as promised . Called the service area later to speak with “ Autumn” who advised they could get a loaner In that day and if so offered to pick my vehicle up and drop of a loaner? Would of been nice to have that offered earlier . Was also advised they do work with Enterprise but they did not pay an invoice and Enterprise was not working with them at the moment. Why would you not provide truthful information to a customer and avoid an upset inconvenienced customer.? End of the story NEVER received a call from the service area to have my car picked up or to reschedule. Terrible customer service over something so simple and could of been handled better. You have now lost a loyal customer and many of my family and friends . Great work 👍 . More

Awesome Warranty and Customer Service I was in need of some warranty work on my 2019 Dodge Big Horn and from the time I dropped it off to the time I picked it up, I was kept in the loop an I was in need of some warranty work on my 2019 Dodge Big Horn and from the time I dropped it off to the time I picked it up, I was kept in the loop and the job was done right the first time. Easy to deal with and a great staff. More

My van is currently back in your service dept to replace the repair from May. Still waiting- now day 4. Poor communication and staffing. Inconvenient the repair from May. Still waiting- now day 4. Poor communication and staffing. Inconvenient More

Very disappointed. Got the runaround and put off. Service department dropped the ball from start to finish. Dropped off Jeep on Monday said it would take two days by Michael. Needed Jeep Back by Saturday. N department dropped the ball from start to finish. Dropped off Jeep on Monday said it would take two days by Michael. Needed Jeep Back by Saturday. No communication and finally when I got To speak To Chris the manager on Friday was told it was not done and that he would make sure it was done by 10am Saturday and to be there at 10. Upon arrival the Jeep had not even been started. And of course no one is working to make sure it’s done. When I spoke to Chris his response was I did my best. After re assuring me and even promising it would be done for me to pick up. Will never recommend this place to anyone. Unprofessional, and can’t be bothered with the needs of their customers More

Quick lane oil change is better than making an appointment for something simple. Plus Dick Scott is close to my house. Thanks Dick Scott! See you in 3k miles. appointment for something simple. Plus Dick Scott is close to my house. Thanks Dick Scott! See you in 3k miles. More

Great Service Micheal was great when i got there and they fixed my car fast. He has great customer service and explained the bill in detail. Thank you Micheal was great when i got there and they fixed my car fast. He has great customer service and explained the bill in detail. Thank you More

Maintenance on vehicle, oil change Took longer than was told and was notified 20 minutes prior to closing, Michael was very professional and offered to wait for me. Checkout representat Took longer than was told and was notified 20 minutes prior to closing, Michael was very professional and offered to wait for me. Checkout representative (lady) was very professional and had a warm disposition that was a good reflection on the dealership. More

Chris is amazing and the service team kept me informed during my service reservation. Making sure COVID secure for clients & staff members!! Thank you truly during my service reservation. Making sure COVID secure for clients & staff members!! Thank you truly More

The follow up before the appointment was perfect, I knew exactly when I needed to bring truck. The follow up on the parts was good and I understood when I could schedule the repair. exactly when I needed to bring truck. The follow up on the parts was good and I understood when I could schedule the repair. More

Fast service and great customer service. Prompted me with email for service call. Got right in and completed service quickly. Thank you for the good experience email for service call. Got right in and completed service quickly. Thank you for the good experience More