Dick Scott Motor Mall - Service Center

Left Hanging Took my Journey in with 20,000 miles for tire rotation and balance and only got the rotation. Took it back in for the tire balance which they said sev Took my Journey in with 20,000 miles for tire rotation and balance and only got the rotation. Took it back in for the tire balance which they said several needed to be adjusted and left with a vehicle pulling hard to the right. Took it back in again to get it corrected as well as a rattling sound and was told I have strange tire wear so they had to play with the tire rotation to stop it from pulling. " Probably put it back the way it was originally" I was told to come back after 7 or 8 thousand miles and they would try to rotate them again. They said they couldn't hear the rattling sound. As a result I listen to the rattling every time I leave my house and I will probably have to buy new tires soon which sucks. I got 68,000 miles on my 2012 Journey's first set of tires. If it wasn't for my salesperson-Nelson Cypher I would never go back to them. More

recalls Parts for recall are still on order. They ordered the parts the week before I came in. Parts are still not in a week later. Parts for recall are still on order. They ordered the parts the week before I came in. Parts are still not in a week later. More

Friendly, professional, helpful, knowledgeable Have always had a very good experience no matter what department we've worked with. They always take their time and make sure we are taken care of. Have always had a very good experience no matter what department we've worked with. They always take their time and make sure we are taken care of. Great team! More

Poor vehicle inspection report I'm new to the area and this was my first visit to this dealership for service. The oil & filter change which I went in for was a great experience, I'm new to the area and this was my first visit to this dealership for service. The oil & filter change which I went in for was a great experience, service was quick and staff was courteous and professional. My dissatisfaction is with the free vehicle inspection report, everything was checked off green as being in good condition, even the brake pads which I found out 50 miles later were actually worn out and needed replacement. If the mechanic had actually looked at them and recommended replacement, the repair would have been a fairly inexpensive set up brake pads. One of the brake pads wore out completely, damaged a rotor and I ended up with an expensive repair to replace the pads but also the rotors. A proper inspection could have saved me a few hundred dollars. More

Check engine light Their service was top notch as usual! I was out in two hours. Which included an oil change. They did a good job keeping me informed of progress of my Their service was top notch as usual! I was out in two hours. Which included an oil change. They did a good job keeping me informed of progress of my car. More

Jessie is the man! Jessie in Service is why I come to Dick Scott for all my vehicle and encourage family and friends. It was a bummer when Jessie left and he know his s Jessie in Service is why I come to Dick Scott for all my vehicle and encourage family and friends. It was a bummer when Jessie left and he know his stuff when it comes to Dodge it any other make or model. He’s funny and helpful and always explains the situation on repairs and why something broke or needs repair. More

Exemplary My Charger had to be towed into Dick Scott Sunday night. Early Monday morning the Service Manager, Jesse Shelton, called me and went over in great det My Charger had to be towed into Dick Scott Sunday night. Early Monday morning the Service Manager, Jesse Shelton, called me and went over in great detail the repairs that would be needed, he also gave me an estimate on the total cost of the repairs and how long it would take. I couldn't believe that he had contacted me so soon, I approved the repairs and a little bit later Mr.Shelton called me again to let me know how the repairs were going and informed me that while my Charger was there he would also take care of the recall problem. I had totally forgotten about the recall and really appreciated the fact that he was going to take care of it while it was there. Mr. Shelton then asked me if I had a way into the dealership and I told him that no, I would have to find someone to give me a ride and that it could be a day or so before I could get to the dealership. He asked if I was home and I answered yes and he said that he would be sending the shuttle van out to pick me up. What could have been a terrible experience for me turned into an exemplary one, the repairs to my Charger were completed quickly, the recall problem was taken care of, and I didn't have to arrange for a ride to Dick Scott because the shuttle van was picking me up. This is, without a doubt, the most personable experience that I have ever had at a dealership. I am recommending to anyone that will listen to me that they should take their business to Dick Scott. More

Great service Friendly staff, prompt service and quality of work done. I was pleased with work previously done at Dick Scott Chrysler at Fowlerville Mall and that's Friendly staff, prompt service and quality of work done. I was pleased with work previously done at Dick Scott Chrysler at Fowlerville Mall and that's why I go there for service. More