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Dick Scott Motor Mall - Service Center

Fowlerville, MI

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287 Reviews

287 Reviews of Dick Scott Motor Mall - Service Center

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December 31, 2018

oil change very happy with service representative. I was an hour early for my appointment and I was handled in a professional manner. I will be back when I need More

by bardocz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Combs
Jan 03, 2019 -

Dick Scott Motor Mall responded

Thank you for your review! We are glad to have been able to provide you with such easy and efficient service. We look forward to seeing you on your next visit!

December 29, 2018

Excellent Service! I went there to get the tailgate recall fixed but a week or so ago was told that the truck would need about 4 hours worth of software upgrades. The y More

by Gunner62
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Combs
Dec 31, 2018 -

Dick Scott Motor Mall responded

Thank you for your review! We are glad to hear that you were provided with the best experience and customer service! We look forward to seeing you on your next visit!

December 29, 2018

Excellent service 2nd time in for service it was fast and the staff was very friendly. I recommend Dick Scot too all of my friends and family. More

by matthew.handlon03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scot Butash, Scott Combs, Bob Wachterhauser
Dec 31, 2018 -

Dick Scott Motor Mall responded

Thank you for your comments! We appreciate you taking the time to review your experience with us! We are glad we could provide you with the best experience and customer service!

December 28, 2018

Spilled oil and a manifold didn’t put oil and I asked for Spilled oil on the manifold Didn’t put the synthetic oil I asked for in the first time trun around they did put it in the second time Scott the servic More

by rickeysexton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scot Butash, Scott Combs
Jan 03, 2019 -

Dick Scott Motor Mall responded

We apologize you had a negative experience at our Dealership; at Dick Scott Motor Mall our goal is complete satisfaction and exceptional service to all customers. We apologize you were not provided with the superior customer service our dealership strives to show our customers. We take all comments and concerns seriously and sincerely apologize for your less than satisfactory experience.

December 24, 2018

oil change coupons I purchased this ram diesel an am still waiting for oil change coupons in the mail zero since 2013 I should not have to negotiate to get a oil change More

by dennis.grima
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I've only worked with Jesse in service
Dec 26, 2018 -

Dick Scott Motor Mall responded

We are sorry to hear you were not satisfied with your experience at our dealership; at Dick Scott Motor Mall our goal is complete satisfaction and exceptional service to all customers. We apologize for any inconvenience with your appointment. We have looked into your complaint and do not see an oil change package purchased on your account. We do offer coupons on our website, www.DickScottMotorMall.com, that can be printed before your visit. We have made our Service Manager is aware of the concerns in your review. He can also be reached at 517-223-3721.

December 23, 2018

GREAT SERVICE Great service department never had bad experience. Far better service than I got from LaFontaine in Fenton terrible service there will never go back a More

by dougharr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Wachterhauser
Dec 26, 2018 -

Dick Scott Motor Mall responded

Thank you for your kind review! We are glad to have had the opportunity to work with you and provide you with a great experience and customer service. We look forward to seeing you again on your next visit with us!

December 21, 2018

Oil Change I came in for an oil change. Bob was very helpful, and made popcorn while I waited. I arrived early for my appointment, but it still look a little lo More

by jamieleigh2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Combs, Bob Wachterhauser
Dec 22, 2018 -

Dick Scott Motor Mall responded

Thank you for your review! We are glad to hear that Bob provided you with the best experience and customer service! We look forward to seeing you on your next visit!

December 20, 2018

Awesome customer service! Awesome customer service!! Bob, Scott and Dylan were very helpful. I was desperate to get my car looked at and I know they were busy but everyone was More

by cceckler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure which Scott?? Dylan , Scot Butash, Scott Combs, Bob Wachterhauser
Dec 22, 2018 -

Dick Scott Motor Mall responded

Thank you for your kind review! We are glad to hear that you were provided with the best experience and customer service! We look forward to seeing you on your next visit!

December 19, 2018

Good work well done Work is started very near my appointment time, and finished on or before it was expected. The people I deal with are friendly and pleasant, and know More

by sally_sellers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Wachterhauser, Shawn Kiley
Dec 19, 2018 -

Dick Scott Motor Mall responded

Thank you for your kind review! We are glad we could provide you with the best experience and customer service!

December 13, 2018

Oil change/tire rotation a success! I had a very positive and helpful experience with my recent oil change/tire rotation for my 2018 Jeep Wrangler. Bob was very professional, nice and a More

by TRSPALDING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Wachterhauser
Dec 14, 2018 -

Dick Scott Motor Mall responded

Thank you for your review! We appreciate you taking the time to rate your experience with us! We look forward to seeing you on your next visit!

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