Dick Scott Motor Mall

Overall Excellent Experience I recently purchased my wrangler from this dealership (that in itself was a great and fun day, but this review is about the service department). The s I recently purchased my wrangler from this dealership (that in itself was a great and fun day, but this review is about the service department). The service team went far above and beyond any expectations. The issues I was experiencing were not included in my warranty, they very easily could have charged me for the work they did, the fact that they didn't shows me just how important customer service is to them. They even hooked me up with a loaner car! Scott took the time to give me a private lesson on operating my wrangler's soft top. Jesse is friendly and welcoming, a true asset to the team, it wouldn't have been the same without him. I will forever remember my experience and recommend this dealership as often as possible....Starting with you;) If you buy an off roading vehicle, you gotta try out the obstacle course! More

perfect from the phone call to the delivery Rick artibee was a professional from the phone conversation thru the delivery process . Dealer gave me more than fair price for my trade and out me Rick artibee was a professional from the phone conversation thru the delivery process . Dealer gave me more than fair price for my trade and out me on a lease for a 2016 jeep compass well equipped it exceeded my expectations and the terms were fantastic. I'm completely satisfied and recommend Dick Scott motor mall to all my family and friends. A short drive from lansing and you know what ? They'll bring the vehicle to you to tested. That's a dealer that wants your business . Thank you Rick. More

Got a New Jeep Patriot 2016 They always take care of me. A Disabled US Navy Veteran with Jeep products Wrangler 2015 to a brand new Jeep Patriot 2016. The radio is doing actual They always take care of me. A Disabled US Navy Veteran with Jeep products Wrangler 2015 to a brand new Jeep Patriot 2016. The radio is doing actual the way technology should be done with blue tooth interface for multiple devices; sweet deal. It has a better height from the ground, for a cripple man like me. The sound systems inside does not clip an d the bass is perfect! More

The Nelson Cypher Posse--Top Notch Pros!!! Simply the Best--Nelson Cypher doesn't sell you a vehicle---He listens to your needs and delivers winning results for his customers. Nelson is like a Simply the Best--Nelson Cypher doesn't sell you a vehicle---He listens to your needs and delivers winning results for his customers. Nelson is like a star quarterback working to get the customer to their Goal. He tunes in to his customers- answers all their questions--goes over all the options--And brings in the Dick Scott posse to get you all the way to the goal--A smooth, successful game winning touchdown. -Nelson and his team made me a happy customer rolling down the road with a confident smile--We have purchased multiple Trucks, Cars, Jeeps and Suvs from Nelson. We are grateful Nelson's knowledge, patience, and super-professional skills. With Nelson as the quarterback and Jud as the head coach...the customer always wins!!! After the win, the service Team treats you like family--Scott Butash, Jesse Shelton and the entire service and parts team rush onto the field to help. They act as if your vehicle belongs to their mother--Real People-Real Honest-Real Results--That is why we are loyal to the Nelson Cypher/Jud Scott Posse--They've got you covered!---The other dealerships need to go sit on the bench! --Mike Heiler More

horrible customer treatment I recently purchased a 2010 Jeep wrangler Sahara unlimited from this dealership. it had a problem with the rear passenger door at time of purchase, an I recently purchased a 2010 Jeep wrangler Sahara unlimited from this dealership. it had a problem with the rear passenger door at time of purchase, and I was assured that after they lubricated it, that it will work itself out with use. they were wrong.. I went to get my son out of the back seat, and the button stuck and the door wouldn't shut. I had to use a bungee cord to hold the door close. The windshield washer didn't work, but when you used the function on the lever, it sprayed the rear washer into the cargo area and into the interior of the vehicle. I tried to remove the dick Scott tire cover from the spare at the dealer, and the guy that sold me the vehicle (Mitchell) told me to leave it on there. it's a form of advertising for them.. I just bought what I thought was a great $23,500 vehicle and I didn't want to insult them by removing their cover on the lot... a couple days later I removed the cover, only to find out that the fire is slashed and has plugs in it. it's not a spare that I feel comfortable throwing on my vehile. then the rear passenger window stopped working. I am guessing it's because of all of the lubrication they put on the door mechanism that it got onto the electric window motor and did damage. then the coolant was really low and my heat stopped working... this is all with in 3 days of purchase.... so I was afraid that it's burning coolant... I brought all of these issues to their attention and they refused to make any of it right... that read door is a safety issue for my child, they won't fix it.. the guy back in service was very rude to, and I was told to talk to the guy that sold me the vehicle. Mitchell (the guy that sold me the vehicle) told me it will be taken care of, then I was informed that they will only fix the window washer issue. I was told to talk to the manager. I talked to the manager and he told me that I should be grateful that they are even fixing that one problem. at this point I'm very frustrated and I told them that I guess I should contact an attorney because I shouldn't have all of these issues right when I drive a $23,500 vehicle off of the lot, and then have them refuse to fix anything. I was stuck on the side of the road until I bungee corded my door shut and the door sensor was dinging and my interior lights were still on. After I said the word attorney, the managed told me to get in my vehicle and leave immediately. they refused to service the vehicle and threatened to call the police if I didn't leave at once. when I went back to the shop to get my vehicle, they were working on my door handle which I was told they were going to refuse to fix, and the manager told them to drop their tools and to get the vehicle out of there. I told the manager I can't legally drive off with a door swinging open. he said it's not his problem. the mechanic felt bad and popped the handle out so it would at least latch shut, and I said I better leave before your dick head manager calls the police huh. I thanked him for at least making it so I could drive without my door being open, and now I'm afraid to even try to open the door... worse experience ever, and I plan on telling everyone I know about this. More

Wonderful Even though we just stopped by to look at the Jeeps....we ended buying a Jeep Renegade. We took it for a test drive and we really liked it....next t Even though we just stopped by to look at the Jeeps....we ended buying a Jeep Renegade. We took it for a test drive and we really liked it....next thing you know we were driving home in it. A very special thank you to TJ and Rick. You guys are the best! LeighAnn and Mark More

Best I've seen I'm 44 and I've been leasing vehicles since I was 25. Always a terrible experience. A friend recommended Dick Scott....2 days later I was in a ne I'm 44 and I've been leasing vehicles since I was 25. Always a terrible experience. A friend recommended Dick Scott....2 days later I was in a new truck. I've leased my last 2 vehicles from there. Great experience, both times. I would recommend Dick Scott in Fowlerville to anyone. I'll be back for my next, no doubt. Joe More

Best to deal with This is by far the best experience I've had. We purchased from them before and they were very good, Service is top notch, thats why we keep going bac This is by far the best experience I've had. We purchased from them before and they were very good, Service is top notch, thats why we keep going back. Ashley Smith was a real pleasure to have for a salesperson. We called to inquire about 2 trucks before we even got there, she faxed us the window sticker for the 2 trucks we were interested in so I could check with Insurance. Than had her send a paper with total discount, rebates and final out the door price. When we went to take the first one for a ride it was ready to go. Didn't even bother with the second truck. We thought about it overnight, called and went in to give a deposit and made arrangements to pick it up next day. This is a 2016 Ram Laramie, does everything but drive itself we love it. If you go in I hope you look Ashley up, but all of them are really wonderful to work with. More

Great Experience. Easy transaction Went in on Saturday to take a look at a 2012 Jeep Wrangler Sahara Unlimited, and was helped by Joe Murphy. He was very friendly, entertaining and trus Went in on Saturday to take a look at a 2012 Jeep Wrangler Sahara Unlimited, and was helped by Joe Murphy. He was very friendly, entertaining and trust worthy. He allowed to take a test drive (on our own) and inspect the car as long as we'd want. We had a pleasant experience with Joe, as well as the other staff; they were attentive and engaging. So far we love the car and it seems to be in top notch condition so we don't expect any trouble. We loved the honesty of the salesmen and hope to do business in the future. More

GREAT DEAL AND GREAT EXPERIENCE I have bought a number of cars from Dick Scott over the last 25 years and always come back. They are trust worthy and provide expert service to their I have bought a number of cars from Dick Scott over the last 25 years and always come back. They are trust worthy and provide expert service to their customers. Joe Murphy made the car buying experience very painless and also made it possible to get the price I was looking for. I would definitely recommend the dealership, and especially my salesman Joe murphy to anyone who wants a quality car buying experience. Wil lardie More