Dick Scott Motor Mall

Read Nick Simcheck's Google Review Please read this review and Nick Simcheck's review on Google. Then, stay far away from Dick Scott Motor Mall. Recently, I dropped off my new 2017 Please read this review and Nick Simcheck's review on Google. Then, stay far away from Dick Scott Motor Mall. Recently, I dropped off my new 2017 Jeep Wrangler to get its first oil change, tire rotation, and the MasterShield Paint Protection and Scotch Guarding. While my vehicle was there, the technician did not park it in line with the other vehicles and my Jeep was struck in the front end by another patron. After 2 weeks, I received my Jeep back only to have it look like the photos attached to Google. Now, when I dropped my Jeep off, I purposely left it dirty to ensure that the MasterShielding was done correctly. For paint protection and scotch guarding to be done correctly, the entire vehicle must be cleaned (I have applied these products and called 2 Jeep dealerships to verify their process). All of the original bugs, dirt, grime, etc that was there when I dropped it off, was still there when I got it back. Even my coworkers made comments about not believing the work was done. If it was, it was done incorrectly. Also, a spot on the hood that was there when I bought it was supposed to be buffed out and it was stated that it was completely buffed out. You can clearly see in 2 pictures that it is not. So, I gave Dick Scott a chance to investigate and they stated that the Jeep was cleaned inside and out, but that it got that dirty in a 90 minute trip with only one person in the vehicle. Please refer to the pictures that I posted to Google. Look at the interior door jams and tell me how that gets dirty in 90 minutes? Also, how did so much dirt and bark get UNDER the back seat? That was all there from when I hauled wood before I dropped it off. They stated they would be sending me a bill for the $450. Of course, I will have to pay it or it will affect my credit. I am not concerned about the $450. I paid cash for the Jeep. I am concerned that, like Nick stated, the service shop cannot be trusted. I understand that as sales reps, you have to trust your employees in the other departments. But, pictures do not lie. If the work was done, it is the worst work I have seen regarding car detailing. I would have accepted an honest answer of "We were in a hurry and didn't clean the vehicle first, give us a chance to make it right." Accidents happen, but covering up with lies is completely unacceptable. Do NOT, under any circumstances, take your vehicle here or conduct any business with these people. They had ample opportunity to be honest with me. The technician who performed the work on the vehicle should be ashamed to be that careless if he even did the work in the first place. I wish I would have read Nick's review before taking my Jeep there. I will be contacting Nick to see how he would like to proceed in bringing these issues to Jeep Corporate. Save Yourself The Headache, Dr. Kyle Jay Smith More

Truck I have bought several vehicles from this dealer , some were good and some were bad. This time I bought from Nelson Cypher and I was very pleased with I have bought several vehicles from this dealer , some were good and some were bad. This time I bought from Nelson Cypher and I was very pleased with the time he spent with me on the ordering process all the way till the sale was final. I did feel like the vehicle was not as clean as it should have been on delivery. More

Knowledgable staff who answered all my questions. The dealership floor plan was open so a prospective customer could come in ask a few questions, examine a few vehicles and leave if he or she wished - The dealership floor plan was open so a prospective customer could come in ask a few questions, examine a few vehicles and leave if he or she wished - unlike some other dealerships where the customer is trapped in a booth with the salesperson, making a graceful exit difficult. Bill knew the answers to most of my questions but never tried to fake an answer about something he didn't know. The dealership had a good selection of vehicles similar to what I wanted, so I could actually see what I was ordering before placing an order. This dealership was recommended to me by a friend who has purchased two vehicles from them before and had all of her service done there. Buying a new car seems always to have a few rough edges, but this dealership met my needs, dealt with me fairly, and I'd go back again. More

Great buying experience and no pressure sales! I knew I needed a new vehicle. After doing an initial check of what was on the lot, I went in for a test drive of a few used vehicles. Rick was the I knew I needed a new vehicle. After doing an initial check of what was on the lot, I went in for a test drive of a few used vehicles. Rick was the sales agent to help us. I drove the 2 cars and told him I'd come back later as I was still looking into my options. Rick was happy to help and DID NOT pressure me to commit to either of the vehicles. He also answered any follow-up questions I had via text, which I totally appreciate as I hate being called constantly. After looking around, we retuned to the dealership and Rick helped me find the RIGHT vehicle for me.... Many of my co-workers have purchased Jeeps from the dealership and ick suggested I test drive a used Jeep. I had never owned one or driven one... so I did and I loved it. Rick and the finance team made the transaction happen, with ease! I really appreciated the low stress and no pressure approach. So happy with my vehicle. Thank you. More

Bill was great to work with Thanks Bill we were true Ford people, but was able to help us into our first Jeep.a and we will never be looking back again. Thanks Bill we were true Ford people, but was able to help us into our first Jeep.a and we will never be looking back again. More

Leasing of my 2 vehicles could not have run smoother I live an hour from Dick Scott Motor Mall, so needless to say, I could go to a Jeep and Dodge dealership that is much closer to my home, but with the I live an hour from Dick Scott Motor Mall, so needless to say, I could go to a Jeep and Dodge dealership that is much closer to my home, but with the top notch customer service I receive from this dealership, I won't eve go anywhere else for my Jeeps (2), or my Dodge. This is by far a top notch dealership! More

Leased new Durango Knew what we wanted, they had it and the transaction went very quickly. Only problem was the surprise at lease agreement signing. There is a $395 fee Knew what we wanted, they had it and the transaction went very quickly. Only problem was the surprise at lease agreement signing. There is a $395 fee at lease termination!! You're being penalized when you fulfil your less obligation and simply want to turn the car in. Unbelievable but true. Did not face this with competitor Lease I just terminated. More

Great Dealership Great Service and assistance with the purchase of my used car. The car was just what I wanted and the dealership made it happen. Thanks.... Great Service and assistance with the purchase of my used car. The car was just what I wanted and the dealership made it happen. Thanks.... More

Awesome great job Thank you for the awesome customer service. I would recommend them to everyone. Listened to what I wanted and delivered! Steve was a joy to work with Thank you for the awesome customer service. I would recommend them to everyone. Listened to what I wanted and delivered! Steve was a joy to work with and he is really funny guy.I love my new 2017 Pacifica 😁 More

I love my truck! Thank you thank you thank youuuuu!!!...to both bill & don for helping me get the perfect truck! I absolutely love it! Thank you again for all your hel Thank you thank you thank youuuuu!!!...to both bill & don for helping me get the perfect truck! I absolutely love it! Thank you again for all your help :) More