Dick Scott Motor Mall | Page 85

Amelia-Bill an Rick are GREAT Was looking at options for a Jeep Wrangler an Amelia set me up with a great visit to come out an drive their Jeep Adventure Course-- Bill an Rick made Was looking at options for a Jeep Wrangler an Amelia set me up with a great visit to come out an drive their Jeep Adventure Course-- Bill an Rick made sure to show me how to drive the course and went over all the options an discounts they could help me get! Highly recommend!! More

Great experience with Dick Scott Jud Scott and the team at Dick Scott Motor Mall have always gotten me into the right truck or car for a good price. Customer service is outstanding!! Jud Scott and the team at Dick Scott Motor Mall have always gotten me into the right truck or car for a good price. Customer service is outstanding!! More

Saved the day, best service experience ever! Scott Combs' offer to help me when I was in a pinch to get my car back in working order asap was nice enough but then he, his mechanic Nick and the re Scott Combs' offer to help me when I was in a pinch to get my car back in working order asap was nice enough but then he, his mechanic Nick and the rest of the service staff exceeded expectations! My vehicle was in another shop with that shop not being able to even provide a time frame for when it would be looked at or repaired. Since I needed my vehicle back asap I called Scott to see if he could help and he came to the rescue. He offered to have a tech look at it right away if I brought it in. He introduced me to the mechanic once I arrived so I could give him info on the issue to help speed up the process. Scott even had a rental car lined up for me with a shuttle ride to get it by the time I got there. In less than a day they had it diagnosed, parts located, the repair completed and drove it for a bit to ensure the repair had held. They took my phone call for a status update right away and not only without hassle but with genuine understanding for my inquiry and very respectfully. Not only did they get my car working again by the time I needed it by but the vehicle was spotless as well: protective plastic seat and steering wheel covers and a protective floor mat where in place when I picked it up and not a mark on it anywhere. It was nice to see them respect my investment as if it was their own... a far cry from past service experiences elsewhere that left black grease smeared on my cream colored leather seats and console. Scott even handled returning the rental car for me. Scott Combs - Amazing! Dick Scott Service Center and their staff - Amazing! I will recommend them to everyone. More

JEEPER CREEPER Joey was great and it was a good experience. Detailing on the Jeep was pathetic. Attention to detail was lacking. Someone needs to step it up. Joey was great and it was a good experience. Detailing on the Jeep was pathetic. Attention to detail was lacking. Someone needs to step it up. More

Wonderful experience My salesman Bill Kiesgen was great, kind and very helpful! He knew exactly what car I wanted after I talked with him, I would highly recommend him! My salesman Bill Kiesgen was great, kind and very helpful! He knew exactly what car I wanted after I talked with him, I would highly recommend him! More

Purchase of Pre-Owned Vehicle - Requested by Dealership I am satisfied with the vehicle. I had looked for this particular make/model for sometime and found it at Dick Scott. I am satisfied with the financ I am satisfied with the vehicle. I had looked for this particular make/model for sometime and found it at Dick Scott. I am satisfied with the financial terms and financial service. The financial terms seemed reasonable/fair to both the dealer and me. I would recommend this dealership with the following contingencies: The personal service at the time of purchase and possession of the vehicle was mediocre. A few minutes from someone knowledgeable to sit in the vehicle with the new owner going over the basic operation of all the knobs and buttons would have been relatively inexpensive and would have made a world of difference in satisfaction. Remember this vehicle is a major purchase and is new to the owner. This is where the dome light is, the windshield wiper operates like this, the heater/air conditioner is set here, this is how you change the clock time, these warnings are displayed here and mean x, etc. etc. would have made that difference in customer satisfaction and recommendation. Also in my case there was no owners manual to answer these questions (a manual I did ask for but did not get). Part way home (about 300 miles later) an oil warning light came, which I had to stop, get off the interstate, find and go to a repair shop to determine the issue. Found out one of your technicians had failed to reset something on that warning panel. Fortunately it was reset and no functional issue, but costly in my time and in my satisfaction. A thorough check list by the service department should have prevented this. Once the sale was made, you apparently stopped caring. More

Top Notch! I've been a long time customer of Dick Scott. Jud and his team have always provided great service and really go the distance to make sure that I'm hap I've been a long time customer of Dick Scott. Jud and his team have always provided great service and really go the distance to make sure that I'm happy with my car. Bill & Jeff were great and they really make you feel like you're family. I can't recommend this dealership enough. Dick Scott will be my Jeep dealer for years to come! More

Looking for a Wrangler? We went in to get an oil change, our vehicle needed some minor fixed( still under warranty) and found out we would receive more back than we owed on i We went in to get an oil change, our vehicle needed some minor fixed( still under warranty) and found out we would receive more back than we owed on it. We told Joe what we wanted, he found it, we had it in three days. This was not due to their lack of proceeding. We had a family emergency and put it on hold, until we could take care of the deal. They were gracious and understanding. Great group to work with! More

Excellent Service Bill was my sales person. What a great experience. There wasn't much wiggle room on the vehicle's price but it was priced right and he gave me what Bill was my sales person. What a great experience. There wasn't much wiggle room on the vehicle's price but it was priced right and he gave me what I wanted for my trade in. He provided great communication before I came in and friendly and superior service when I arrived. I am also impressed with the dealership's technology, my bill of sale and other sale documents are on a thumb drive. Excellent! More

My New Jeep Grand Cherokee! I have nothing but great things to say about the team at Dick Scott Motor Mall! Don Harley is such an amazing and accommodating person! Bill Kiesgen i I have nothing but great things to say about the team at Dick Scott Motor Mall! Don Harley is such an amazing and accommodating person! Bill Kiesgen is an absolute delight to work with and be around! Jeff Lopez always told it to me straight! Everyone at Dick Scott made my purchasing experience easy and fun. I felt like family. I can not thank them enough for going above and beyond in order to help me get into my dream car! 10 gold stars for them! More