Dick Scott Motor Mall

Great experience! Would do it again! Bill and Don made this an easy, painless buying experience! Would recommend them to anyone. They worked hard to find the vehicle I wanted and to get Bill and Don made this an easy, painless buying experience! Would recommend them to anyone. They worked hard to find the vehicle I wanted and to get a great price for it. Sincerely appreciate it! More

Best way to buy a new car and keep it running like new While buying the new vehicle I worked with Bill Kiesgen. He knew his information and did not try to over sell his vehicles. He listened to what I had While buying the new vehicle I worked with Bill Kiesgen. He knew his information and did not try to over sell his vehicles. He listened to what I had in mind for a vehicle and tried to find what he heard. He did just that. More

Incredible Service Department! Bear with me here, because I want to give a thorough and honest review. I bought a 2013 Jeep Grand Cherokee at Dick Scott 2 years ago from mostly Bear with me here, because I want to give a thorough and honest review. I bought a 2013 Jeep Grand Cherokee at Dick Scott 2 years ago from mostly because they had the car I was looking for, but also because it was convenient that they were in Fowlerville where I lived. Though to be fair, I looked at dealerships all over SE Michigan for the better part of a year before making a purchase decision. The Sales experience was not bad and probably better than most but also nothing that made me go "Wow!" I can't remember my sales person's name and haven't heard from him since but that's typical, I think. When I purchased the car, I also purchased the extended warranty because I drive vehicles for a long time and I was concerned mostly about all of the electronics on the newer vehicles. I initially took the car to Dick Scott's service department for basic maintenance and a few minor issues that I was surprised were covered under the warranty I purchased like a rattling seat and stereo firmware upgrades. Each time took the car in, I left feeling impressed by the customer service and support. I always left feeling like I was the most important customer that day...sort of like I was flying first class. But the truth is, while I appreciate it, I really didn't think a ton about it until I recently moved and took my car to another Chrysler dealership only 3 miles from my new house. My car developed a noise that sounded a bit like a playing card in the spokes of a bicycle. The noise admittedly came and went so when I wasn't going to need it a few days, I dropped it off at the closest dealership. I am not writing a review about that dealership here, so I won't go into a lot of detail but I will say that while they had the vehicle for 4 days, they did not identify or fix the problem. The attitude and lack of desire or effort to address my concern stood in such stark contrast to what I had become accustomed to at Dick Scott was astounding. So much so that I drove an hour back to Dick Scott just to ask them for help. I spoke with Scott Combs, the service manager and explained the situation to him. It was like going home again. The welcoming attitude alone was enough to make me feel better, but over the next 2 days, I became blown away by how much effort Scott and his team (especially Nick Lennard) put into fixing the issue and making me feel appreciated and valued as a customer. It was so far over and beyond that this review does not even come close to describing my appreciation. The thing is, this experience made me realize how much different the service I had thought was normal before, was actually comparatively superb. It is definitely NOT convenient for me to continue take my car to a dealership an hour away, yet I will do so in the future. The value of their outstanding customer service makes any inconvenience absolutely worth it! More

Great customer service I just got my new Jeep Compass and am very satisfied. The customer service was excellent. They answered all my questions and fulfilled my requests. I just got my new Jeep Compass and am very satisfied. The customer service was excellent. They answered all my questions and fulfilled my requests. More

ALWAYS A GOOD CAR BUYING EXPERIENCE. THIS WAS MY FOURTH VEHICLE SALES WITH THIS SALESMAN/DEALERSHIP. ONCE AGAIN, IT WAS COMFORTABLE AND STRESS-FREE. DON HARLEY WAS VERY HELPFUL AS HE W THIS WAS MY FOURTH VEHICLE SALES WITH THIS SALESMAN/DEALERSHIP. ONCE AGAIN, IT WAS COMFORTABLE AND STRESS-FREE. DON HARLEY WAS VERY HELPFUL AS HE WORKED WITH ME TO MAKE A DECISION THAT FITS MY AUTOMOBILE SITUATION, AS WELL AS, FINANCES. I ALWAYS LEAVE CONFIDENT ABOUT MY PURCHASE AND EVEN HAPPIER ABOUT MY TREATMENT. JEFF LOPEZ WAS ALSO VERY CAREFUL IN EXPLAINING AND CLARIFYING ANY AND ALL OF THE OPTIONS/TERMS OF MY CONTRACT. ALTHOUGH THERE ARE TWO CHRYSLER DEALERSHIPS LOCALLY, I CHOOSE TO MAKE THE 25 MILE DRIVE TO ENJOY THE DICK SCOTT FAMILY ATMOSPHERE. AFTER ALL, A CAR IS A CAR, BUT WE CHOOSE OUR ROUTE TO THE SALE. More

Great service and collision center Used them for the first time and was completely satisfied. First in the service center I had a bunch of front end work done. They fixed another issue Used them for the first time and was completely satisfied. First in the service center I had a bunch of front end work done. They fixed another issue with a previous shops repair that was done wrong and didn't charge me for it. I have after market rims and had to find a place to do the alignment. They could have just sent me on my way but they Jesse in service got on the phone and found a place to do it for me. Then to the collision center for my tailgate dent to be repaired and fresh paint job. Again they amazed me when they fixed 2 other small dents and didn't charge me. Thank you Brian! It's so appreciated to have a dealership not rake you over the coals. In addition they were all super nice and communication couldn't have been better. I will be back and highly recommend these guys. More

Amazing I bought my first car ( 2015 Dodge Dart ) from Dick Scott in Fowlerville, MI approximately 3 months ago and didn't even hesitate to return there 2 da I bought my first car ( 2015 Dodge Dart ) from Dick Scott in Fowlerville, MI approximately 3 months ago and didn't even hesitate to return there 2 days ago when it was time to buy my daughter her first car ( 2004 Saturn ) My salesman was Bill Kiesgen both times because he's such an amazing person! From the minute that I first met Bill he listened to what I was looking for, what I could afford to spend and never, not one time did he ever pressure me to spend more money! Bill treated me and my kids just like we were family. If you're thinking about buying a car I highly recommend you calling Bill and talking to him. You won't regret it! Not only will you get a good deal but you'll leave with a new friend! More

Great Sales and Finance team! Joe and Jeff made my first time visit so non-pressured and comfortable that I purchased a Dodge Durango. I had been to several dealerships and they wo Joe and Jeff made my first time visit so non-pressured and comfortable that I purchased a Dodge Durango. I had been to several dealerships and they wouldn't or couldn't match your internet price on a similar SUV. The pop corn was good too!! lol. More

Excellent Service Have an older model car that had more than one issue. We are new to this area so this was our first visit here. Was very impressed with the profession Have an older model car that had more than one issue. We are new to this area so this was our first visit here. Was very impressed with the professionalism of the Service Department - from start to finish. The Service Manager, Scott Combs, was great from explaining what they found, to explaining what was needed. We told him it was a "second car", and not needed immediately but he called to tell us when parts were ordered, and when they came in. Very attentative and professional. I wish I had the name of the actual mechanic that serviced the car. He did an awesome job! I have a 12-year old car that runs like new. More

Poor Customer Service First when I got there to test drive the vehicle, it had scratches all the way down both sides of the vehicle which were not in the pictures online. W First when I got there to test drive the vehicle, it had scratches all the way down both sides of the vehicle which were not in the pictures online. When settling on a price they tried to make that part of the negotiation when it was something that happened while the vehicle was in there possession and had nothing to do with the purchase price. The used vehicle I purchased I was told was certified. After getting the vehicle there were definite things listed on the certification that was not done. The brakes were not at 50% or better which the certification states. All the power adapters do not work and have not gotten any response from the dealer about what they are going to do about that. There was also no manual in the vehicle and I am still waiting on them to send it to me over 3 weeks later. Overall I am very disappointed with there lack of customer service. More