Dick Scott Motor Mall

followed Rick from Brighton to Fowlerville,,, Good people make for great service. But making your customers write an essay to respond to a survey...is not a good idea. I wouldn't respond to anothe Good people make for great service. But making your customers write an essay to respond to a survey...is not a good idea. I wouldn't respond to another request, More

Wonderful experience Overwhelmed with gratitude. Treated with such kindness and compassion. Our first Jeep purchase but definitely not our last. Bravo Jud Scott, Bravo Overwhelmed with gratitude. Treated with such kindness and compassion. Our first Jeep purchase but definitely not our last. Bravo Jud Scott, Bravo!!! Truly a non-stressful and seamless process. More

Personal and Professional Made sure I was informed and satisfied with service at all times. The drivers were quick and professional when picking up and dropping off my vehicle Made sure I was informed and satisfied with service at all times. The drivers were quick and professional when picking up and dropping off my vehicle. More

Best service experience. I had been going to a local auto repair shop because I have an older Dodge. That shop had caused me extra problems. So I started to go to Dick Scott I had been going to a local auto repair shop because I have an older Dodge. That shop had caused me extra problems. So I started to go to Dick Scott Dealership for service about three years ago. I cannot thank Scott Combs enough for all his help to work with me in fixing several problems I was having. He was great at identifying and then setting priority so that I could get the work done gradually and within my budget. I observed him working with other customers as well. He is the best service person I have ever worked with. His expertise for auto mechanical problems showed up right away and he is good at explaining things in a non-mechanical way, so that I could understand. I again, I can not thank him enough for all his help and I will not take my Dodge anywhere else for service. More

Great experience! Would do it again! Bill and Don made this an easy, painless buying experience! Would recommend them to anyone. They worked hard to find the vehicle I wanted and to get Bill and Don made this an easy, painless buying experience! Would recommend them to anyone. They worked hard to find the vehicle I wanted and to get a great price for it. Sincerely appreciate it! More

Best way to buy a new car and keep it running like new While buying the new vehicle I worked with Bill Kiesgen. He knew his information and did not try to over sell his vehicles. He listened to what I had While buying the new vehicle I worked with Bill Kiesgen. He knew his information and did not try to over sell his vehicles. He listened to what I had in mind for a vehicle and tried to find what he heard. He did just that. More

Incredible Service Department! Bear with me here, because I want to give a thorough and honest review. I bought a 2013 Jeep Grand Cherokee at Dick Scott 2 years ago from mostly Bear with me here, because I want to give a thorough and honest review. I bought a 2013 Jeep Grand Cherokee at Dick Scott 2 years ago from mostly because they had the car I was looking for, but also because it was convenient that they were in Fowlerville where I lived. Though to be fair, I looked at dealerships all over SE Michigan for the better part of a year before making a purchase decision. The Sales experience was not bad and probably better than most but also nothing that made me go "Wow!" I can't remember my sales person's name and haven't heard from him since but that's typical, I think. When I purchased the car, I also purchased the extended warranty because I drive vehicles for a long time and I was concerned mostly about all of the electronics on the newer vehicles. I initially took the car to Dick Scott's service department for basic maintenance and a few minor issues that I was surprised were covered under the warranty I purchased like a rattling seat and stereo firmware upgrades. Each time took the car in, I left feeling impressed by the customer service and support. I always left feeling like I was the most important customer that day...sort of like I was flying first class. But the truth is, while I appreciate it, I really didn't think a ton about it until I recently moved and took my car to another Chrysler dealership only 3 miles from my new house. My car developed a noise that sounded a bit like a playing card in the spokes of a bicycle. The noise admittedly came and went so when I wasn't going to need it a few days, I dropped it off at the closest dealership. I am not writing a review about that dealership here, so I won't go into a lot of detail but I will say that while they had the vehicle for 4 days, they did not identify or fix the problem. The attitude and lack of desire or effort to address my concern stood in such stark contrast to what I had become accustomed to at Dick Scott was astounding. So much so that I drove an hour back to Dick Scott just to ask them for help. I spoke with Scott Combs, the service manager and explained the situation to him. It was like going home again. The welcoming attitude alone was enough to make me feel better, but over the next 2 days, I became blown away by how much effort Scott and his team (especially Nick Lennard) put into fixing the issue and making me feel appreciated and valued as a customer. It was so far over and beyond that this review does not even come close to describing my appreciation. The thing is, this experience made me realize how much different the service I had thought was normal before, was actually comparatively superb. It is definitely NOT convenient for me to continue take my car to a dealership an hour away, yet I will do so in the future. The value of their outstanding customer service makes any inconvenience absolutely worth it! More

ALWAYS A GOOD CAR BUYING EXPERIENCE. THIS WAS MY FOURTH VEHICLE SALES WITH THIS SALESMAN/DEALERSHIP. ONCE AGAIN, IT WAS COMFORTABLE AND STRESS-FREE. DON HARLEY WAS VERY HELPFUL AS HE W THIS WAS MY FOURTH VEHICLE SALES WITH THIS SALESMAN/DEALERSHIP. ONCE AGAIN, IT WAS COMFORTABLE AND STRESS-FREE. DON HARLEY WAS VERY HELPFUL AS HE WORKED WITH ME TO MAKE A DECISION THAT FITS MY AUTOMOBILE SITUATION, AS WELL AS, FINANCES. I ALWAYS LEAVE CONFIDENT ABOUT MY PURCHASE AND EVEN HAPPIER ABOUT MY TREATMENT. JEFF LOPEZ WAS ALSO VERY CAREFUL IN EXPLAINING AND CLARIFYING ANY AND ALL OF THE OPTIONS/TERMS OF MY CONTRACT. ALTHOUGH THERE ARE TWO CHRYSLER DEALERSHIPS LOCALLY, I CHOOSE TO MAKE THE 25 MILE DRIVE TO ENJOY THE DICK SCOTT FAMILY ATMOSPHERE. AFTER ALL, A CAR IS A CAR, BUT WE CHOOSE OUR ROUTE TO THE SALE. More

Great customer service I just got my new Jeep Compass and am very satisfied. The customer service was excellent. They answered all my questions and fulfilled my requests. I just got my new Jeep Compass and am very satisfied. The customer service was excellent. They answered all my questions and fulfilled my requests. More

Great service and collision center Used them for the first time and was completely satisfied. First in the service center I had a bunch of front end work done. They fixed another issue Used them for the first time and was completely satisfied. First in the service center I had a bunch of front end work done. They fixed another issue with a previous shops repair that was done wrong and didn't charge me for it. I have after market rims and had to find a place to do the alignment. They could have just sent me on my way but they Jesse in service got on the phone and found a place to do it for me. Then to the collision center for my tailgate dent to be repaired and fresh paint job. Again they amazed me when they fixed 2 other small dents and didn't charge me. Thank you Brian! It's so appreciated to have a dealership not rake you over the coals. In addition they were all super nice and communication couldn't have been better. I will be back and highly recommend these guys. More