Back

Dick Scott Motor Mall

Fowlerville, MI

4.7
1,194 Reviews
Dick Scott Motormall is part of Dick Scott Automotive Group, a family owned and operated group of dealerships & collision shops which have been serving the area communities for over 25 years. At Dick Scott, we have a shared goal of 100% Customer Satisfaction We offer a huge selection of new and pre-owned vehicles along with the most comprehensive parts and service departments in the automotive industry. Dick Scott is also proud to offer 2 state of the art Collision Centers, one in Plymouth and one in Fowlerville (on site at Dick Scott Motormall), that honors all insurance companies (including AAA, State Farm, Farmer’s, Frankenmuth, Progressive, Allstate, Nationwide, and more) and provides all of the latest state of the art equipment. Quick Repair Service is available for affordable cosmetic repairs and can help save money on lease turn in costs. There are several on site amenities such as drink and snack machines, cable television, baby changing station in main restroom, coloring sheets & crayons for children, children’s play area in the showroom, and free wifi. Free Shuttle Service is available and rental vehicles are on site. All technicians are ASE and factory certified and available to take care of all of your vehicle needs. Our service department services all makes and models (including Ford, GM, Nissan, and more). Our factory certified new and pre- owned sales staff can help you find the vehicle you want at a price you can afford. We have developed a PTO program to help support schools (details available on our website) and are a member of the Southeastern Michigan Better Business Bureau, Canton Chamber of Commerce and Plymouth Chamber of Commerce.
Contact Dealership

3030 Fowlerville Rd

Fowlerville, MI

48836

Directions

By Type

Showing 1,194 reviews

January 11, 2023

Worst Experience in 60 years of customer service I've ever had. .recall appointment confirmed get there and they don't have the part to fix my truck. Salesmen was not helpful what so ever.you would thi More

by Millerbob1106
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nelson Cypher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Millerbob1106 responded

After several attempts to contact my sales rep. He finally decides to call me back weeks later. offered to order me a bed liner for my truck, which i required about while sitting at his desk. The return phone call was only ro find out why he was subject to a poor reveiw. I paid cash for my truck 95,000.00 to be exact Think they would order me and bedliner or heck through it in on the deal I found the truck went there paid them cash. Then i get avoided by my sales rep for weeks I sure bet he enjoyed his commissions for doing absolutely nothing for me in return.

Jan 15, 2023 -

Dick Scott Motor Mall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. Jud Scott

Jan 17, 2023 -

Millerbob1106 responded

Going on 3 weeks now and not one person has returned any of my calls Except the terrible sales rep i had and he only returned my call to find out why he got one star rating. Absolutely a joke for any kind of service. Stay away from this Dick Scott.

January 08, 2023

The staff at Dick Scott Motor Mall are exceptional. They are very friendly and helpful. Great place to buy or have a vehicle serviced. More

by Happy Jeep Owner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jud Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Tavormina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Simmons
Jan 08, 2023 -

Dick Scott Motor Mall responded

Thanks for sharing your thoughts about your experience with Dick Scott Motor Mall. We appreciate your business and hope to see you again soon! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

December 31, 2022

A great experience! Rick was great to work with and got me a fair trade in on my old Jeep. A very smooth transaction and he explained everything about my new Jeep very More

by rriebow
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jud Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Tavormina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nikki McLaughlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Butch Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lori Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Simmons
Jan 02, 2023 -

Dick Scott Motor Mall responded

Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that Rick was able to get you exactly what you needed. Thank you for choosing Dick Scott Motor Mall! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

December 07, 2022

Nelson helped me look for a truck for several weeks, and when I shifted gears to a small Jeep for my daughter, he shifted with me and we had the deal done the next day, thank you Nelson! More

by blitz2266
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nelson Cypher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Simmons
Dec 08, 2022 -

Dick Scott Motor Mall responded

Congratulations on your new vehicle! We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

November 28, 2022

Very consistent! Work hard at pleasing the customer! Good people to do business with! Have done business with the Scott family for many years! More

by nkleinjr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nelson Cypher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Simmons
Nov 29, 2022 -

Dick Scott Motor Mall responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Dick Scott Motor Mall are glad to have you as a customer. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

November 23, 2022

Best sales team I have ever used. Not a single complaint. I would give more than 5 starts if possible More

by keith.noble
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jud Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nelson Cypher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Simmons
Nov 25, 2022 -

Dick Scott Motor Mall responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

October 31, 2022

Sold my Black 2017 1500 hemi express murder edition truck for a 2019 Druango awd at DIck Scott's in Fowlerville MI. I informed them of all the accidents on the vehicle along with the truck has water damage f More

by erinnstrausst0.1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Butch Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Varilone
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Varney
Nov 04, 2022 -

Dick Scott Motor Mall responded

Erinn, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Jud Scott

Nov 09, 2022 -

erinnstrausst0.1 responded

I've been lied to by the dealership, they worked on my vehicle and gave it back in deplorable condition. I asked for the paperwork for the work they did, they stated to me they moved the ignition coils, spark plugs, and fuel injectors around. Only for them to later claim when I took the vehicle back after them having it for near a whole month that they did nothing. It went in to be diagnosed for why it was disabling the breaks and power steering while the car is in motion. They looked at the engine?

September 05, 2022

Rick was great to work with! He is always courteous and provides great customer service. More

by AGTURNER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Tavormina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2022 -

Dick Scott Motor Mall responded

It's fantastic to hear that Rick provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Dick Scott Motor Mall! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

September 01, 2022

Found the car I wanted online (2021 Jeep Grand Cherokee Limited with 12k miles). Nelson Cypher did a video walk-around the vehicle, and answered all our many detailed questions. Ryan answered 5 calls with More

by qwerty4444
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nelson Cypher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Simmons
Sep 02, 2022 -

Dick Scott Motor Mall responded

Thank you for your business and this review. We're happy to hear Nelson and Ryan were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

August 07, 2022

Very fast and profesional. They were able to find my car in a couple of days, just the way I wanted it. More

by mpr81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Tavormina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan Simmons
Aug 08, 2022 -

Dick Scott Motor Mall responded

Here at Dick Scott Motor Mall, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

...
8
...