Dick Scott Motor Mall

Check engine light was on on my car. I brought the car in order to understand why the check engine light was on. I mentioned that after my last oil change at Dick Scott Motor Mall, I h I brought the car in order to understand why the check engine light was on. I mentioned that after my last oil change at Dick Scott Motor Mall, I had noticed oil on the concrete under my car. My car was checked and no problems were reported. The gentlemen working on the car were extremely nice. The check engine light was turned off and I was not charged for the visit. The work was completed very quickly. Thank you. Sharon Cooper More

No Appointment / No Worries!! Absolutely great service. I stopped in without an appointment and Scott took care of me like I was a part of the family. Then the folks in the shop Absolutely great service. I stopped in without an appointment and Scott took care of me like I was a part of the family. Then the folks in the shop went to work and got the service completed and got me on my way. I highly recommend the Dick Scott Service Team. More

excellent personal service superb experience that improves every time we deal with Mr. Cypher. We couldn't do better than having Mr. Cypher as our personal sales contact when lo superb experience that improves every time we deal with Mr. Cypher. We couldn't do better than having Mr. Cypher as our personal sales contact when looking for a new vehicle. More

JUD SCOTT IS A ROCKSTAR Jud Scot is the BEST! I have bought cars from him for years, and he always delivers. Literally. I haven't stepped foot in his dealership in 15+ yea Jud Scot is the BEST! I have bought cars from him for years, and he always delivers. Literally. I haven't stepped foot in his dealership in 15+ years because I tell Jud what I want, and her has it delivered to me at my office within 2 days. He is the best! And I am a customer for life! Thanks again Jud! More

Horrible customer service I bought a used vehicle and within 5 days it broke down to the time of 800.00. Not one manager was willing to help resolve the problem or even show I bought a used vehicle and within 5 days it broke down to the time of 800.00. Not one manager was willing to help resolve the problem or even show empathy More

Rattle noise The Service department installed a new transmission and transmission cooler. After installation, compared it to a vehicle with same engine and transmi The Service department installed a new transmission and transmission cooler. After installation, compared it to a vehicle with same engine and transmission. Both made similar sounds. I am satisfied with the repair. More

Great Comprehensive Service Over the years I have been to many Chrysler Service centers. My experience with Dick Scott Chrysler has been exceptional. Even though I am experiencin Over the years I have been to many Chrysler Service centers. My experience with Dick Scott Chrysler has been exceptional. Even though I am experiencing some difficulties with my particular vehicle, that are beyond the scope of services offered. Scott Combs has been more than helpful and patient with this process. I couldn't ask for more professional, personable service! Thank you. More

2017 Jeep Cherokee Trailhawk Panoramic Sunroof Rattle Since about 2000 miles we developed a worsening rattle that was emanating from the panoramic sunroof. It was just getting louder and louder over time Since about 2000 miles we developed a worsening rattle that was emanating from the panoramic sunroof. It was just getting louder and louder over time. The first time we brought it about a month ago Scott Combs (Service Manager) did just the basic to see if that would fix it. Basically they greased up the sunroof mechanism to see if that would quiet down the rattle. It didn't work. Scott had mentioned this problem had surfaced many times before and a "Star" Case was already on the books for this issue. A Star Case is when a dealership service manager works directly with an FCA engineer on the problem at hand. Scott told me that he knew what needed to be done now and he ordered the parts ASAP. A week later I brought the Jeep in for repair. In the meantime, Dick Scott provided me with a 2019 Ram Laramie to drive while our 11 month old Jeep was behind repaired. A nice touch. Picked up the Jeep a day and a half later and we don't hear the sunroof rattle anymore. The Jeep is back to sounding like it did when we first leased it. Scott and his team did a great job and the interior of our Jeep was as clean as when I dropped it off. Two thumbs up for Dick Scott Motor Mall in Fowlerville, MI. More

2018 Compass Love my new vehicle! Called to ask for a certain car, color, options-had it within a few days. Fast, great service. Would highly recommend.. Thank yo Love my new vehicle! Called to ask for a certain car, color, options-had it within a few days. Fast, great service. Would highly recommend.. Thank you to a friendly Jud for making my experience at Dick Scott Motormall amazing😄 More

Average Again I’ve had my oil changed here and again the technician forgot or didn’t bother to reset my dash reminder that my oil was due to be changed. I bri Again I’ve had my oil changed here and again the technician forgot or didn’t bother to reset my dash reminder that my oil was due to be changed. I bring my vehicle here because I expect superior service and again Dick Scott let me down. Be sure to show your coupons when you arrive; otherwise the cashier grumbles at you. More