Dick Scott Motor Mall

Great Customer Service You have always made thangs wright and go above and beyond for your customers I will never go anywhere eles Thanks agian for yor dedicated work i hope You have always made thangs wright and go above and beyond for your customers I will never go anywhere eles Thanks agian for yor dedicated work i hope you enjoyed your lunch we sent today More

Superior customer service!!! A special thanks to Bill Kiesgen and Keith Goodwin, for taking the extra time to help my family to find the right vehicle for our son. Also additional A special thanks to Bill Kiesgen and Keith Goodwin, for taking the extra time to help my family to find the right vehicle for our son. Also additional time spent over the phone in the preparation to see that the Jeep was ready once we made our final selection. In addition, I would like to thank Shawn from finance for making the process go smooth from start to finish and attention to detail when finalizing the paperwork. Sincerely, Pat Albring More

We had a great experience with Dick Scott! I submitted a web form on Wednesday and drove home with a new Jeep on Friday. They took care of all the difficult work and I simply came in, signed a I submitted a web form on Wednesday and drove home with a new Jeep on Friday. They took care of all the difficult work and I simply came in, signed a few papers, and drove home. Additionally, there was a problem with the financing the owner himself made calls on my behalf to find me a better rate and a lower price. I was very impressed with how "above and beyond" they went to make this an easy process. I will definitely recommend them to friends and family looking for new vehicles. More

EXCELLENT SERVICE, EXCELLENT HOURS KEPT ME POSTED ON WHAT WAS GOING ON.WITH THE PARTS BACK ORDERED. HAD A RENTAL FROM DAY 1. EVEN CAME TO MY WORK SITE AND PICKED UP MY TRUCK. KEPT ME POSTED ON WHAT WAS GOING ON.WITH THE PARTS BACK ORDERED. HAD A RENTAL FROM DAY 1. EVEN CAME TO MY WORK SITE AND PICKED UP MY TRUCK. More

Service was great! Scott C in service was great! He walked me through all the info, and was really knowledgeable about the issue I was having. Amelia was great too and m Scott C in service was great! He walked me through all the info, and was really knowledgeable about the issue I was having. Amelia was great too and made sure the process went smooth! More

ALWAYS GOOD I'm leasing a jeep compass ,which I love the service is always great they get me in and out quickly. Im just disappointed they don't wash your car an I'm leasing a jeep compass ,which I love the service is always great they get me in and out quickly. Im just disappointed they don't wash your car anymore it was a nice service service More

Lack of attention to detail Replaced my oil with standard oil when I told them twice to use synthetic oil. I went back to the dealer yesterday and they changed it again with the Replaced my oil with standard oil when I told them twice to use synthetic oil. I went back to the dealer yesterday and they changed it again with the correct oil. This is the second oil change since the first of the year that I've had a problem with. In both cases, as well as the replacement one yesterday, there were oily hand prints on the fenders and hood and oil from the bottles all over the engine cover which was left loose on top of the engine yesterday. In addition, on the previous oil change, they failed to top off the fluids. I have been going to this dealership for years with no problems. They have made personnel changes in service and service write-up that have had a negative impact on customer service and satisfaction. I will be looking for another dealer for service. More

Good price, friendly staff The vehicle price (certified pre-owned) was fair, and the salesman was friendly. Final paperwork processing was a little slower than ideal, but manage The vehicle price (certified pre-owned) was fair, and the salesman was friendly. Final paperwork processing was a little slower than ideal, but management was transparent and reasonable. More

Very Professional! I've gotten many oil changes here and am always impressed with how professional and courteous the staff are. The service is always quick and comprehe I've gotten many oil changes here and am always impressed with how professional and courteous the staff are. The service is always quick and comprehensive. More

Check engine light was on on my car. I brought the car in order to understand why the check engine light was on. I mentioned that after my last oil change at Dick Scott Motor Mall, I h I brought the car in order to understand why the check engine light was on. I mentioned that after my last oil change at Dick Scott Motor Mall, I had noticed oil on the concrete under my car. My car was checked and no problems were reported. The gentlemen working on the car were extremely nice. The check engine light was turned off and I was not charged for the visit. The work was completed very quickly. Thank you. Sharon Cooper More