Dick Scott Motor Mall

Best Service! Always the best customer service of any dealer I have been to. Staff is excellent! Travel from East side just to get this great service and care! Always the best customer service of any dealer I have been to. Staff is excellent! Travel from East side just to get this great service and care! More

Always friendly and helpful. Whether it is the Sales or Service department, I always receive friendly and helpful service. People who work here always exceed my expectations. Th Whether it is the Sales or Service department, I always receive friendly and helpful service. People who work here always exceed my expectations. Thank you much! More

A Very Positive Experience The salesmen (Nelson) was helpful and informative without being pushy or aggressive. I am one of the people who hates car shopping and the service pr The salesmen (Nelson) was helpful and informative without being pushy or aggressive. I am one of the people who hates car shopping and the service provided at this dealership and by my sales person made the process painless. More

Collision/Scott Repair was quick and it looks great! Always pleasant. Could have been cleaned better but even Scott noticed that no bother. Thank you Scott and team Repair was quick and it looks great! Always pleasant. Could have been cleaned better but even Scott noticed that no bother. Thank you Scott and team More

Positive 👍 Very happy. They are on time. Great customer service. This dealership has integrity! I’ve always have had a good experience at Dick Scott Motor Mall Very happy. They are on time. Great customer service. This dealership has integrity! I’ve always have had a good experience at Dick Scott Motor Mall in Fowlerville. More

Patience Pays Off I searched for a Jeep for nearly 2 months with Nelson Cypher. He found me a used, metallic blue 2018 Cherokee Trailhawk which will be great on & off I searched for a Jeep for nearly 2 months with Nelson Cypher. He found me a used, metallic blue 2018 Cherokee Trailhawk which will be great on & off road. More

Couldn't have asked for a better experience. Rick Tavormina should sell you your next car! He is friendly and knowledgeable. We emailed and texted throughout the day, and by that evening we were Rick Tavormina should sell you your next car! He is friendly and knowledgeable. We emailed and texted throughout the day, and by that evening we were picking up a new Compass for my daughter. Another great experience with Rick as my salesman. More

Purchase of Used Vehicle Good experience. I would recommend this dealership to anyone looking for a new or used vehicle. Very easy to work with and very willing to answer any Good experience. I would recommend this dealership to anyone looking for a new or used vehicle. Very easy to work with and very willing to answer any questions. More

Recall and Warranty repair I am only giving 3 stars due to the fact that my vehicle was not washed or vacuumed. Every other dealership I have taken my cars to have done so no m I am only giving 3 stars due to the fact that my vehicle was not washed or vacuumed. Every other dealership I have taken my cars to have done so no matter what service was performed. Other than that I found the staff to be very helpful. More

Poor Customer Service- Treated like a Theif I have to say that our Sales Person Ashley was very kind and helpful! She was never disrespectful and tried to help through our whole experience. I have to say that our Sales Person Ashley was very kind and helpful! She was never disrespectful and tried to help through our whole experience. On the other hand the finance rep "Shawn Kiley" was very disrespectful. She made our experience very stressful and was not helpful in any way. We asked her to wait for our Credit Union to see if their rates would match or be better than the company Dick Scott uses. She agreed but stated that we needed to have it done quickly. When my credit union and I tried to get through to her for answers she was always to busy. No reply and then got angry that we were not getting the loan done in a timely manner. At one point she told my Credit Union Rep that we were out "rolling around in their car" but hadn't paid for it. She was never polite and our rep said she should consider being a debt collector she was so rude. I have A+ credit and had filled out their loan paperwork so they had my signature on all paperwork plus I had already put :"full coverage" on the car. Shawn Kiley obviously needs help with her job if she doesn't have time in 4 days to pick up a phone or email her customers. In the end of this experience Keith Goodwin took care of us and was very polite. The vehicle we bought is beautiful and they cleaned it and gave us 1/2 tank of gas so that was satisfactory. Also...I did not ask to take the vehicle we said we would wait. the manager stated we could take it. If Mrs. Kiley was so concerned about getting the deal done in a timely manner she should have answered my calls and emails. Not Good Business to put the blame on your customers. Very Disappointed, Monica Davis More