Dick Scott Motor Mall

The service I received at Dick Scott was wonderful. They scheduled my service around my availability (after 5pm). They were very friendly and polite through the entire process. The work was completed in th scheduled my service around my availability (after 5pm). They were very friendly and polite through the entire process. The work was completed in the minimum amount of time they quoted and the end price was exactly what they quoted. The repair to my drivers side window was done right and works wonderfully. Thank you Dick Scott service center! More

The appointment was to replace a part under warranty coverage. The repair went smoothly, and I have no complaints about the service I received from Dick Scott Motor Mall. coverage. The repair went smoothly, and I have no complaints about the service I received from Dick Scott Motor Mall. More

Jeff Ruth was the salesman that I had the bad luck of getting when I purchased my new minivan. He did not know his vehicle and what options came in what convenience packages. He showed me a list of optio getting when I purchased my new minivan. He did not know his vehicle and what options came in what convenience packages. He showed me a list of options and told me the one I wanted was included on the vehicle I bought. When my wife came in to learn about using the features of the vehicle he did not know what some of them did. On top of that he was very rude and tried to blame the issue on me because I did not notice the option was missing when I looked at a similar van. Beware if Jeff is your salesman, know the vehicle you are buying and make sure you know what packages the features you want are included in, because Jeff Ruth will not know. More

Jeff was one of the best salesman I've ever had. He listened and guided me to the pefect car for me and my needs. He wrote down what I was looking for, and was able to assist in getting me the "perfec listened and guided me to the pefect car for me and my needs. He wrote down what I was looking for, and was able to assist in getting me the "perfect fit", at a price that was in my price point. I would, and have already recommended him to look for a vehicle for my mother, and he will also assist my boyfriend, when it's his time to get something new. Thank you to the team that assisted Jeff in having me drive away in my new vehicle yesterday! I LOVE IT!! More

I was not satisfied with the price, I purchased this vehicle used with a 2 year, 27,000 mile warranty. The day I purchased it, drove it home, noticed a few things wrong with it, called right away and ta vehicle used with a 2 year, 27,000 mile warranty. The day I purchased it, drove it home, noticed a few things wrong with it, called right away and talked with my salesman Jeff Ruth about this. Unfortunately my intermediate shaft which is part of the (drive train which is covered under my warranty) was not a covered part under that warranty. I'm sorry but that should have been covered by the dealership instead of just charging me a lower price for the parts and service. I hope nothing else goes wrong with my vehicle that isn't covered under my warranty. A best friend of mine works for dealership in the Lansing area who was completely upset with the fact that you would cover the cost of this. It may not have been a "safety issue", however, the loose steering wheel and clicking in the steering wheel and rattling is now gone. JESSE was great, very sweet, informative and quick about getting back with me. Thank you Jesse! More

Jeff was very interested in finding us the car we wanted, instead of trying to get us to buy whatever they wanted us to buy as I experienced at a few other places. His calm demeanor and no pressure approach instead of trying to get us to buy whatever they wanted us to buy as I experienced at a few other places. His calm demeanor and no pressure approach made us very comfortable. Thank you, we will be back More

I was very impressed with the fast and friendly service I received from Dick Scott Motor Mall. They were recommended by a very good friend of mine and I'm glad I made the choice to go there. I would defini received from Dick Scott Motor Mall. They were recommended by a very good friend of mine and I'm glad I made the choice to go there. I would definitely recommend this dealership to anyone! More

I began the process with Jud, he took all my information and then turned it over to Nelson. Nelson was a pleasure to deal with. He was very patient with me throughout the entire process. During the veh and then turned it over to Nelson. Nelson was a pleasure to deal with. He was very patient with me throughout the entire process. During the vehicle selection process i changed my mind several times but Nelson just played it cool and supported me until i found the right vehicle. Nelson answered all of my questions quickly and honestly. The entire experience was professional and well done. Dick Scott Motor Mall should be the example for other dealers!!! More

Joe did a great job going step by step through the process. He went through all of my options, let me do a great test drive, and answered all of my questions. He was very honest when it came done to p process. He went through all of my options, let me do a great test drive, and answered all of my questions. He was very honest when it came done to price break downs. More

I had my minivan serviced for oil change and tire rotation. The quality of my minivan is awesome, so I typically only use the service department for maintenance type work. Each time I visit Dick Sc rotation. The quality of my minivan is awesome, so I typically only use the service department for maintenance type work. Each time I visit Dick Scott Motor Mall, Fowlerville, MI is a pleasant experience. The counter person is always friendly, smiling, and asks pertinent questions about the service requested and reminds me of other service/products that might be needed. They also point out service specials that might be going on at the time of my appointment. The work is always great - the mechanics take the proper precautions inside my van too, so as not to stain the carpet or seats. The work in done in a timely fashion and I really appreciate that. Also, if a salesperson happens to be in the vicinity of service, they always ask me how I am liking my minivan, am I satisfied, etc. Even if they are not the person who actually sold me the van. Visiting Dick Scott Motor Mall in Fowlerville, MI is like visiting family (the family members that you actually like)!! More