Dick Scott Motor Mall

I love this Dealership!!!! They are very friendly and honest, which is very important to me. The last thing I need to do is go to a dealership for service, with the feeling, oh boy, here comes the scam. honest, which is very important to me. The last thing I need to do is go to a dealership for service, with the feeling, oh boy, here comes the scam. I do not feel that way here. More

having an issue with loss of oil between oil changes. Fully explained procedure to verify problem and assured me that any issue would be taken care of. Fully explained procedure to verify problem and assured me that any issue would be taken care of. More

Dick Scott Motor Mall in Fowlerville is where I bought my jeep new in 2008 and I have been taking it back to them since then for routine maintenance and service work. I am accustomed to doing as much of the jeep new in 2008 and I have been taking it back to them since then for routine maintenance and service work. I am accustomed to doing as much of the work on my vehicles as I can and with this vehicle I started out using the dealer for oil changes(very reasonable price)and three years later I still use them. The staff is friendly and recognize me when I come in, we have conversations about things you would talk to friends about. Scot and Roy have been very attentive to my needs and concerns and have taken care of these in a timely manner. I would recommend this dealership to anyone interested in their services from purchasing new vehicles to having service or body work done. More

I have had my car serviced at Dick Scott since it was new. Service is always good and fast. Prices are in line with other places. I will continue to bring my car in as long as I have it. new. Service is always good and fast. Prices are in line with other places. I will continue to bring my car in as long as I have it. More

The service I received at Dick Scott was wonderful. They scheduled my service around my availability (after 5pm). They were very friendly and polite through the entire process. The work was completed in th scheduled my service around my availability (after 5pm). They were very friendly and polite through the entire process. The work was completed in the minimum amount of time they quoted and the end price was exactly what they quoted. The repair to my drivers side window was done right and works wonderfully. Thank you Dick Scott service center! More

The appointment was to replace a part under warranty coverage. The repair went smoothly, and I have no complaints about the service I received from Dick Scott Motor Mall. coverage. The repair went smoothly, and I have no complaints about the service I received from Dick Scott Motor Mall. More

Jeff Ruth was the salesman that I had the bad luck of getting when I purchased my new minivan. He did not know his vehicle and what options came in what convenience packages. He showed me a list of optio getting when I purchased my new minivan. He did not know his vehicle and what options came in what convenience packages. He showed me a list of options and told me the one I wanted was included on the vehicle I bought. When my wife came in to learn about using the features of the vehicle he did not know what some of them did. On top of that he was very rude and tried to blame the issue on me because I did not notice the option was missing when I looked at a similar van. Beware if Jeff is your salesman, know the vehicle you are buying and make sure you know what packages the features you want are included in, because Jeff Ruth will not know. More

Jeff was one of the best salesman I've ever had. He listened and guided me to the pefect car for me and my needs. He wrote down what I was looking for, and was able to assist in getting me the "perfec listened and guided me to the pefect car for me and my needs. He wrote down what I was looking for, and was able to assist in getting me the "perfect fit", at a price that was in my price point. I would, and have already recommended him to look for a vehicle for my mother, and he will also assist my boyfriend, when it's his time to get something new. Thank you to the team that assisted Jeff in having me drive away in my new vehicle yesterday! I LOVE IT!! More

I was not satisfied with the price, I purchased this vehicle used with a 2 year, 27,000 mile warranty. The day I purchased it, drove it home, noticed a few things wrong with it, called right away and ta vehicle used with a 2 year, 27,000 mile warranty. The day I purchased it, drove it home, noticed a few things wrong with it, called right away and talked with my salesman Jeff Ruth about this. Unfortunately my intermediate shaft which is part of the (drive train which is covered under my warranty) was not a covered part under that warranty. I'm sorry but that should have been covered by the dealership instead of just charging me a lower price for the parts and service. I hope nothing else goes wrong with my vehicle that isn't covered under my warranty. A best friend of mine works for dealership in the Lansing area who was completely upset with the fact that you would cover the cost of this. It may not have been a "safety issue", however, the loose steering wheel and clicking in the steering wheel and rattling is now gone. JESSE was great, very sweet, informative and quick about getting back with me. Thank you Jesse! More

Jeff was very interested in finding us the car we wanted, instead of trying to get us to buy whatever they wanted us to buy as I experienced at a few other places. His calm demeanor and no pressure approach instead of trying to get us to buy whatever they wanted us to buy as I experienced at a few other places. His calm demeanor and no pressure approach made us very comfortable. Thank you, we will be back More