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Dick Scott Motor Mall
Fowlerville, MI
1,195 Reviews
Dick Scott Motormall is part of Dick Scott Automotive Group, a family owned and operated group of dealerships & collision shops which have been serving the area communities for over 25 years. At Dick Scott, we have a shared goal of 100% Customer Satisfaction We offer a huge selection of new and pre-owned vehicles along with the most comprehensive parts and service departments in the automotive industry. Dick Scott is also proud to offer 2 state of the art Collision Centers, one in Plymouth and one in Fowlerville (on site at Dick Scott Motormall), that honors all insurance companies (including AAA, State Farm, Farmer’s, Frankenmuth, Progressive, Allstate, Nationwide, and more) and provides all of the latest state of the art equipment. Quick Repair Service is available for affordable cosmetic repairs and can help save money on lease turn in costs. There are several on site amenities such as drink and snack machines, cable television, baby changing station in main restroom, coloring sheets & crayons for children, children’s play area in the showroom, and free wifi. Free Shuttle Service is available and rental vehicles are on site. All technicians are ASE and factory certified and available to take care of all of your vehicle needs. Our service department services all makes and models (including Ford, GM, Nissan, and more). Our factory certified new and pre- owned sales staff can help you find the vehicle you want at a price you can afford. We have developed a PTO program to help support schools (details available on our website) and are a member of the Southeastern Michigan Better Business Bureau, Canton Chamber of Commerce and Plymouth Chamber of Commerce.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,195 reviews
July 05, 2012
As far as purchasing a vehicle, this was a fun experience. I could not be happier with my choice of buying a 2012 Jeep Liberty at Dick Scott Motor Mall in Fowlerville, 35 miles from my home in La experience. I could not be happier with my choice of buying a 2012 Jeep Liberty at Dick Scott Motor Mall in Fowlerville, 35 miles from my home in Lansing. I test drove a couple of Jeeps, made my decision, got my rebates and a great interest rate. Joe Murphy rocks! More
by fcremeans
Employees Worked With
Joe Murphy
May 19, 2012
I called Dick Scott Motor Mall because it's close to my home and I had seen advertisements on TV for leases available; the Dodge Journey and the Jeep Grand Cherokee. I also went there because the salespers home and I had seen advertisements on TV for leases available; the Dodge Journey and the Jeep Grand Cherokee. I also went there because the salesperson I had dealt with at Todd Wenzel Chevrolet who I had done business with for the past two leases I had, just seemed to be unresponsive. (After three phone calls, I finally reached him and he was to return my call the next day with information about the vehicle I was interested in - I'm still waiting!) I spoke with Shannon a couple of times and she was very pleasant. I went to the dealership on a Friday and was introduced to Joe Murphy. He could not have been more helpful and informative. He took me on a test drive in the Grand Cherokee which I loved. He did also show me the Dodge Journey, but my mind was already made up for the Jeep. He showed me all the features the vehicle had which I wasn't familiar with and really took his time. Answered any and all questions I had. I picked up the vehicle the next day and absolutely love it. Thank you Joe for all the time you took with me. This was a good decision and they will have my business in the future! What an excellent dealership!!! Shirley Vokes More
by svokes
Employees Worked With
Joe Murphy
May 14, 2012
Tom Harwood was great to work with. Tom listened to what I wanted on the vehicle and found a Dodge Grand Caravan SXT with exactly those features. The price was where it needed to be so the monthly payment I wanted on the vehicle and found a Dodge Grand Caravan SXT with exactly those features. The price was where it needed to be so the monthly payment is less then what was budgeted. Tom is the best new vehicle purchase experience I have ever had!! I would recommend Tom to family and friends. More
by JRenwick
April 30, 2012
My 2007 Nitro needed a new gas tank and my husband and I planned to drop off the Nitro on a Friday evening for a Saturday repair. My husband on that same Friday was reared ended and his car required body w planned to drop off the Nitro on a Friday evening for a Saturday repair. My husband on that same Friday was reared ended and his car required body work. My husband and I were tired and frazzled on a Friday night. Scot was so kind that he stayed 20 minutes after closing to check in both our cars and give us a loaner car. It was an immense help to us as we did not know what we were going to drive or do for transportation. He could of told us he was closed, but he went that extra mile. We will continue to have Dick Scott service our cars. The service department has always been honest and fair with us, and their shuttle service is nice too! Thank you again Scot, and all the service and collision department guys. Chysler is lucky to have such nice and honest people working for them. Tammy Higgins More
by Thiggins1987
Employees Worked With
Scot Butash
April 27, 2012
I had been shopping for a new car for about 2.5 years. It was frusterating (to say the least). As soon as I was put in contact with Don Harley from Dick Scott Motor Mall, my luck changed immediately! He foun was frusterating (to say the least). As soon as I was put in contact with Don Harley from Dick Scott Motor Mall, my luck changed immediately! He found the vehicle, with ALL of my specifications within 24 hours of initially contacting him. The price was tuly the icing on the cake, it was THE best deal that I could not pass up. I am also in sales; new home sales, my customers are constantly asking for referrals for a number of different services. I will continue to refer this dealership and Don's name to anyone who will listen. I couldn't be happier with my brand new car and will continue to be a loyal customer of Don Harley's and Dick Scott Motor Mall. I am due with my first child in August and I am completely satisfied knowing that we will be safe and stylish in my brand new car! THANK YOU! More
by JodieUnk
Employees Worked With
Don Harley
April 24, 2012
This is for informational purposes only - no resolution requested or required On the afternoon of April 24, 2012 I negotiated a sale with Tom at Dick Scot Motor Mall for a used 2007 Jeep Commander. Once requested or required On the afternoon of April 24, 2012 I negotiated a sale with Tom at Dick Scot Motor Mall for a used 2007 Jeep Commander. Once the sales price and trade in value were negotiated a final price of $16,100 was agreed to by both parties, in writing. While the handwritten "worksheet" was in no way implied to be legally binding, it was still a verbal agreement between a buyer and seller. While signing all the paperwork, once we reviewed the financing agreement, I noted that the price for my trade in was $500 less than what was agreed to, raising the final price to $16,600. I pointed this out to the employee that was performing the closing, who in turn called in the salesman Tom. Tom pulled out the worksheet which clearly stated $16,100 as the bottom line price, but claimed someone else (manager?) said he couldn't do the agreed to price. AT NO TIME prior to reviewing the financing agreement was this communicated to me. Had I not been dilagent in reviewing the document, I would have never known of the $500 increase. Tom said he had another buyer lined up and refused to honor the $16,100 price. I immediately ceased the transaction and left. My concern is this is a very suspect action that could very easily not be caught by an average buyer considering the relatively small dollar amount and the vast volume of papers that are signed at a vehicle closing and the amount of numbers and fees that could (and do) confuse many buyers. This practice is borderline fraud at worst and shady business practice at best. To anyone considering doing business with Dick Scott Motor Mall, caveat emptor, carefully and closely review your closing documents to ensure that the deal you sign is the deal you negotiated. The sad part is, that I most likely would have agreed to the higher price had Tom been upfront, honest, and forthright with everything. Now they have lost a repeat customer for life More
by Jll
Employees Worked With
Tom
April 21, 2012
We had stopped at one other dealership before stopping here, and they never even came out to see if they could help us. We stopped here and were left alone for a little while before being asked if we cou here, and they never even came out to see if they could help us. We stopped here and were left alone for a little while before being asked if we could be helped by one of the sales persons. They were already with customers so he set us up with Joe. Joe helped us pick which car we wanted, allowed us to test drive multiple cars and then worked with us on building the deal. He gave us a good value for our trade in and even offered to help us remove the smoke smell from our other car. Everyone there was very friendly and helpful!!! This is the first time I have purchased from this dealership but it will not be the last. More
by KTdad 243
Employees Worked With
Keith Miller, Joe Murphy
April 21, 2012
This was our first trip out to Dick Scott motor mall, driving from Commerce Twp, and were very pleased with the outcome. Eric helped us secure a loan within our budget with no problems and made our expe driving from Commerce Twp, and were very pleased with the outcome. Eric helped us secure a loan within our budget with no problems and made our experience very much less stressful than dealing with other dealers in the past. He was awesome. After test driving 3 or 4 vehicles, we settled on a Jeep commander and have been pleased so far with our choice. We would highly recommend Eric and Dick Scott motor mall to anyone looking for a new or used car. It's worth the drive, trust me.. More
by Chewiebrd
Employees Worked With
Eric Zuniga
April 11, 2012
My husband and I stopped into Dick Scott just to look on Tuesday, on Wednesday I drove away with my new Jeep Liberty! Tom Harwood greeted us and took great care of us from start to finish. This Jeep is the Tuesday, on Wednesday I drove away with my new Jeep Liberty! Tom Harwood greeted us and took great care of us from start to finish. This Jeep is the first car we've bought in 14 years and our first new car ever! It was a really exciting event for us, made even better by the great service and wonderful personality of Tom. We couldn't be happier! More
by RichandHollyMichels
April 10, 2012
Our 1st disappointment came when we were to drive our car home and were informed by the salesman (Neil Weaver) that there was only one key & key fob. We were not told this before signing the papers, conveni home and were informed by the salesman (Neil Weaver) that there was only one key & key fob. We were not told this before signing the papers, convenient for him. The car had been at this dealership at least a month--plenty of time to get a replacement. Really, that is like buying a car with 3 tires instead of 4!! We let it pass for several reasons--being late in the day was one, but primarily because we were getting 12 months of free Serius XM radio. My husband called to activate the radio the next day (Thursday) and was told there was only a 3 month introduction period. I called Mr. Weaver and he said it probably took longer to get through the system than just overnight. I called Serius Friday--no one knew anything about 12 months free--only the 3 months. Called Mr. Weaver again--he said it takes "48 to 72 hours" to be activated. Now, on both of these occasions I mentioned the descrepancy between the 12 and 3 months. Sooo, I waited until the next Wednesday to call Serius again--still no 12 months. I called Mr. Weaver again, telling him Serius had no info about the 12 months and gave him a phone number he needed to call to get it activated. He promised to do so and called me back, proudly telling me the " 3 months" introduction period was in order. When I reminded him we had been promised 12 months, he denied that, saying I must have "misunderstood". Well, I might not be the actual queen of the penny-pinchers, but I do not misunderstand something like that. Plus, my husband heard the same thing--several times. Had we known of these things we would have negotiated a better price or kept shopping at other dealers. The worst thing?? We have a dealership with a shoddy reputation 2 miles from our home we could have gone to and been prepared to deal with deception. I don't know if this sort of thing is standard practice for ;your sales team or if Mr. Weaver is an exception. Yvonne Elsea More
by Francine60
Employees Worked With
Neil Weaver
