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Dick Scott Motor Mall

Fowlerville, MI

4.7
1,195 Reviews
Dick Scott Motormall is part of Dick Scott Automotive Group, a family owned and operated group of dealerships & collision shops which have been serving the area communities for over 25 years. At Dick Scott, we have a shared goal of 100% Customer Satisfaction We offer a huge selection of new and pre-owned vehicles along with the most comprehensive parts and service departments in the automotive industry. Dick Scott is also proud to offer 2 state of the art Collision Centers, one in Plymouth and one in Fowlerville (on site at Dick Scott Motormall), that honors all insurance companies (including AAA, State Farm, Farmer’s, Frankenmuth, Progressive, Allstate, Nationwide, and more) and provides all of the latest state of the art equipment. Quick Repair Service is available for affordable cosmetic repairs and can help save money on lease turn in costs. There are several on site amenities such as drink and snack machines, cable television, baby changing station in main restroom, coloring sheets & crayons for children, children’s play area in the showroom, and free wifi. Free Shuttle Service is available and rental vehicles are on site. All technicians are ASE and factory certified and available to take care of all of your vehicle needs. Our service department services all makes and models (including Ford, GM, Nissan, and more). Our factory certified new and pre- owned sales staff can help you find the vehicle you want at a price you can afford. We have developed a PTO program to help support schools (details available on our website) and are a member of the Southeastern Michigan Better Business Bureau, Canton Chamber of Commerce and Plymouth Chamber of Commerce.
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3030 Fowlerville Rd

Fowlerville, MI

48836

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Showing 1,195 reviews

July 05, 2012

As far as purchasing a vehicle, this was a fun experience. I could not be happier with my choice of buying a 2012 Jeep Liberty at Dick Scott Motor Mall in Fowlerville, 35 miles from my home in La More

by fcremeans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Murphy
May 19, 2012

I called Dick Scott Motor Mall because it's close to my home and I had seen advertisements on TV for leases available; the Dodge Journey and the Jeep Grand Cherokee. I also went there because the salespers More

by svokes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Murphy
May 14, 2012

Tom Harwood was great to work with. Tom listened to what I wanted on the vehicle and found a Dodge Grand Caravan SXT with exactly those features. The price was where it needed to be so the monthly payment More

by JRenwick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 30, 2012

My 2007 Nitro needed a new gas tank and my husband and I planned to drop off the Nitro on a Friday evening for a Saturday repair. My husband on that same Friday was reared ended and his car required body w More

by Thiggins1987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scot Butash
April 27, 2012

I had been shopping for a new car for about 2.5 years. It was frusterating (to say the least). As soon as I was put in contact with Don Harley from Dick Scott Motor Mall, my luck changed immediately! He foun More

by JodieUnk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Harley
April 24, 2012

This is for informational purposes only - no resolution requested or required On the afternoon of April 24, 2012 I negotiated a sale with Tom at Dick Scot Motor Mall for a used 2007 Jeep Commander. Once More

by Jll
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom
Apr 27, 2012 -

Dick Scott Motor Mall responded

Dear Jll: I am sorry you were unsatisfied with your experience at our dealership. I’m not sure how the misunderstanding occurred as a review of your file shows you received a Trade-in Vehicle Evaluation Sheet which clearly shows the amount we were willing to allow for your vehicle. Although you also received a page of handwritten notes with calculations and a notation indicating “if xtra 500,” the final cost of the vehicle is clearly displayed and circled several times. As Pre-owned Sales Manager at Dick Scott Motor Mall, I was personally involved with your deal negotiation and trade appraisal. Although I am aware that you were not 100% happy with your trade offer, you were advised that the amount on the evaluation form was the best we could do. Neither Tom nor I was aware of any misunderstanding about the agreed upon purchase price until you arrived to sign the paperwork. Dick Scott Motor Mall has been doing business in the Folwerville area for over 20 years. We pride ourselves on the reputation we’ve built for providing quality vehicles at fair prices. As part of our process, our business manger goes over every piece of paperwork pertaining to each deal with every customer. This includes the purchase agreement, which clearly states the agreed upon price as well as any discounts/trades and the final purchase price. Once again, I’m very sorry for any misunderstandings that may have occurred. If you have any further questions or would like to discuss this with me personally, please call me at 517-223-3721. Sincerely, Don Harley Pre-owned Sales Manager Dick Scott Motor Mall

April 21, 2012

We had stopped at one other dealership before stopping here, and they never even came out to see if they could help us. We stopped here and were left alone for a little while before being asked if we cou More

by KTdad 243
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Miller, Joe Murphy
April 21, 2012

This was our first trip out to Dick Scott motor mall, driving from Commerce Twp, and were very pleased with the outcome. Eric helped us secure a loan within our budget with no problems and made our expe More

by Chewiebrd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Zuniga
April 11, 2012

My husband and I stopped into Dick Scott just to look on Tuesday, on Wednesday I drove away with my new Jeep Liberty! Tom Harwood greeted us and took great care of us from start to finish. This Jeep is the More

by RichandHollyMichels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
April 10, 2012

Our 1st disappointment came when we were to drive our car home and were informed by the salesman (Neil Weaver) that there was only one key & key fob. We were not told this before signing the papers, conveni More

by Francine60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Neil Weaver
Apr 13, 2012 -

Dick Scott Motor Mall responded

Dear Francine60, I appreciate you taking the time to contact me about your less than satisfactory experience at our dealership. I'm sorry there was a misunderstanding regarding the number of keys available for your vehicle. With regard to the free trial of Sirius Radio, this is a new program we are offering on our pre-owned vehicles. I apologize if you feel your salesman did not clarify the program; however, the brochure he provided explains it in detail and indicates the trial is for a 3-month period. At Dick Scott Motor Mall, we pride ourselves on providing excellent customer service throughout our dealership. A fact that was experienced by you firsthand when you came into our service department after taking delivery of your vehicle with a concern about your windshield wiper reservoir. In any event, I am very sorry for any misunderstandings. We value your business and hope you will one day give us another opportunity to earn back your trust. Sincerely, Don Harley General Sales Manager 517-223-3721

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