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Dick Scott Motor Mall
Fowlerville, MI
1,190 Reviews
Dick Scott Motormall is part of Dick Scott Automotive Group, a family owned and operated group of dealerships & collision shops which have been serving the area communities for over 25 years. At Dick Scott, we have a shared goal of 100% Customer Satisfaction We offer a huge selection of new and pre-owned vehicles along with the most comprehensive parts and service departments in the automotive industry. Dick Scott is also proud to offer 2 state of the art Collision Centers, one in Plymouth and one in Fowlerville (on site at Dick Scott Motormall), that honors all insurance companies (including AAA, State Farm, Farmer’s, Frankenmuth, Progressive, Allstate, Nationwide, and more) and provides all of the latest state of the art equipment. Quick Repair Service is available for affordable cosmetic repairs and can help save money on lease turn in costs. There are several on site amenities such as drink and snack machines, cable television, baby changing station in main restroom, coloring sheets & crayons for children, children’s play area in the showroom, and free wifi. Free Shuttle Service is available and rental vehicles are on site. All technicians are ASE and factory certified and available to take care of all of your vehicle needs. Our service department services all makes and models (including Ford, GM, Nissan, and more). Our factory certified new and pre- owned sales staff can help you find the vehicle you want at a price you can afford. We have developed a PTO program to help support schools (details available on our website) and are a member of the Southeastern Michigan Better Business Bureau, Canton Chamber of Commerce and Plymouth Chamber of Commerce.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,190 reviews
April 24, 2012
This is for informational purposes only - no resolution requested or required On the afternoon of April 24, 2012 I negotiated a sale with Tom at Dick Scot Motor Mall for a used 2007 Jeep Commander. Once requested or required On the afternoon of April 24, 2012 I negotiated a sale with Tom at Dick Scot Motor Mall for a used 2007 Jeep Commander. Once the sales price and trade in value were negotiated a final price of $16,100 was agreed to by both parties, in writing. While the handwritten "worksheet" was in no way implied to be legally binding, it was still a verbal agreement between a buyer and seller. While signing all the paperwork, once we reviewed the financing agreement, I noted that the price for my trade in was $500 less than what was agreed to, raising the final price to $16,600. I pointed this out to the employee that was performing the closing, who in turn called in the salesman Tom. Tom pulled out the worksheet which clearly stated $16,100 as the bottom line price, but claimed someone else (manager?) said he couldn't do the agreed to price. AT NO TIME prior to reviewing the financing agreement was this communicated to me. Had I not been dilagent in reviewing the document, I would have never known of the $500 increase. Tom said he had another buyer lined up and refused to honor the $16,100 price. I immediately ceased the transaction and left. My concern is this is a very suspect action that could very easily not be caught by an average buyer considering the relatively small dollar amount and the vast volume of papers that are signed at a vehicle closing and the amount of numbers and fees that could (and do) confuse many buyers. This practice is borderline fraud at worst and shady business practice at best. To anyone considering doing business with Dick Scott Motor Mall, caveat emptor, carefully and closely review your closing documents to ensure that the deal you sign is the deal you negotiated. The sad part is, that I most likely would have agreed to the higher price had Tom been upfront, honest, and forthright with everything. Now they have lost a repeat customer for life More
by Jll
Employees Worked With
Tom
April 21, 2012
This was our first trip out to Dick Scott motor mall, driving from Commerce Twp, and were very pleased with the outcome. Eric helped us secure a loan within our budget with no problems and made our expe driving from Commerce Twp, and were very pleased with the outcome. Eric helped us secure a loan within our budget with no problems and made our experience very much less stressful than dealing with other dealers in the past. He was awesome. After test driving 3 or 4 vehicles, we settled on a Jeep commander and have been pleased so far with our choice. We would highly recommend Eric and Dick Scott motor mall to anyone looking for a new or used car. It's worth the drive, trust me.. More
by Chewiebrd
Employees Worked With
Eric Zuniga
April 21, 2012
We had stopped at one other dealership before stopping here, and they never even came out to see if they could help us. We stopped here and were left alone for a little while before being asked if we cou here, and they never even came out to see if they could help us. We stopped here and were left alone for a little while before being asked if we could be helped by one of the sales persons. They were already with customers so he set us up with Joe. Joe helped us pick which car we wanted, allowed us to test drive multiple cars and then worked with us on building the deal. He gave us a good value for our trade in and even offered to help us remove the smoke smell from our other car. Everyone there was very friendly and helpful!!! This is the first time I have purchased from this dealership but it will not be the last. More
by KTdad 243
Employees Worked With
Keith Miller, Joe Murphy
April 11, 2012
My husband and I stopped into Dick Scott just to look on Tuesday, on Wednesday I drove away with my new Jeep Liberty! Tom Harwood greeted us and took great care of us from start to finish. This Jeep is the Tuesday, on Wednesday I drove away with my new Jeep Liberty! Tom Harwood greeted us and took great care of us from start to finish. This Jeep is the first car we've bought in 14 years and our first new car ever! It was a really exciting event for us, made even better by the great service and wonderful personality of Tom. We couldn't be happier! More
by RichandHollyMichels
April 10, 2012
Our 1st disappointment came when we were to drive our car home and were informed by the salesman (Neil Weaver) that there was only one key & key fob. We were not told this before signing the papers, conveni home and were informed by the salesman (Neil Weaver) that there was only one key & key fob. We were not told this before signing the papers, convenient for him. The car had been at this dealership at least a month--plenty of time to get a replacement. Really, that is like buying a car with 3 tires instead of 4!! We let it pass for several reasons--being late in the day was one, but primarily because we were getting 12 months of free Serius XM radio. My husband called to activate the radio the next day (Thursday) and was told there was only a 3 month introduction period. I called Mr. Weaver and he said it probably took longer to get through the system than just overnight. I called Serius Friday--no one knew anything about 12 months free--only the 3 months. Called Mr. Weaver again--he said it takes "48 to 72 hours" to be activated. Now, on both of these occasions I mentioned the descrepancy between the 12 and 3 months. Sooo, I waited until the next Wednesday to call Serius again--still no 12 months. I called Mr. Weaver again, telling him Serius had no info about the 12 months and gave him a phone number he needed to call to get it activated. He promised to do so and called me back, proudly telling me the " 3 months" introduction period was in order. When I reminded him we had been promised 12 months, he denied that, saying I must have "misunderstood". Well, I might not be the actual queen of the penny-pinchers, but I do not misunderstand something like that. Plus, my husband heard the same thing--several times. Had we known of these things we would have negotiated a better price or kept shopping at other dealers. The worst thing?? We have a dealership with a shoddy reputation 2 miles from our home we could have gone to and been prepared to deal with deception. I don't know if this sort of thing is standard practice for ;your sales team or if Mr. Weaver is an exception. Yvonne Elsea More
by Francine60
Employees Worked With
Neil Weaver
April 05, 2012
The customer service was Superior. He quoted us numbers The customer service was Superior. He quoted us numbers over the phone for both the trade in and new vehicle and was true to his word. There was neve The customer service was Superior. He quoted us numbers over the phone for both the trade in and new vehicle and was true to his word. There was never any hassle or pressure.It was the best new car purchase experience I have ever had. Don made us feel at home and his staff did too. I hope he find a used truck that I'm looking for as I would purchase from Don again. More
by Wiltsie
Employees Worked With
Don Harley
March 31, 2012
I just bought my first Jeep! After much research, I decided to go with the Liberty. When I contacted Dick Scott Motormall, Tom Harwood began working with me. Wow! What a patient sales rep! After alm decided to go with the Liberty. When I contacted Dick Scott Motormall, Tom Harwood began working with me. Wow! What a patient sales rep! After almost 2 months of emails (I am very picky and kept researching), Tom was very understanding and helpful. He made things happen to get me in a beautiful Jeep! I haven't purchased a car (new or used)since 2001...Tom made the experience a very positive one. If you are looking for someone to purchase a vehicle from, Tom is the one to work with! More
by agcecil
March 20, 2012
I went to the dealership for a specific model, by the time I decided that it was not a good fit for me, I had already decided that I wanted to find my next car at this dealership. We had a great experi time I decided that it was not a good fit for me, I had already decided that I wanted to find my next car at this dealership. We had a great experience. Our salesman did a great job, customer service was fantastic. And I left the dealership absolutely loving my new car. I would definitely recommend the dealership, and especially my salesman to anyone who wants a quality experience. More
by lrbickle
Employees Worked With
Joe Murphy, Joe Murphy
February 09, 2012
Jeff Ruth did a great job helping us find the perfect Wrangler. He asked all the right questions to ensure we got the jeep we wanted and provided good service. Thank you Wrangler. He asked all the right questions to ensure we got the jeep we wanted and provided good service. Thank you More
by jsmrcka
Employees Worked With
Jeff Ruth
February 06, 2012
Jeff Ruth at Dick Scott Motor Mall in Fowlerville, MI did a great job working with me on my needs for a new car that fit my wife's needs/wants. He goes the extra mile to take care of his clients. Parke P a great job working with me on my needs for a new car that fit my wife's needs/wants. He goes the extra mile to take care of his clients. Parke P. More
by notredawg
Employees Worked With
Jeff Ruth
