Dick Scott Chrysler Dodge Jeep Ram - Service Center

I called to make an appointment— very easy. I had to wait in line despite having an appointment and being early. All went well; Jim did a good job with minimal contact. Did see the car jockey wearing his in line despite having an appointment and being early. All went well; Jim did a good job with minimal contact. Did see the car jockey wearing his mask on his chin — he corrected after I made comment. More

Went to get an oil change and tire rotation. After there was no sticker indicating when the next oil change should be. Not sure they even did it was no sticker indicating when the next oil change should be. Not sure they even did it More

Everytime we take our minivan into Dick Scott we end up with another problem or the orginal problem not being fixed. We were supposed to take our van on a road trip but had to rent a car because the van ca with another problem or the orginal problem not being fixed. We were supposed to take our van on a road trip but had to rent a car because the van came back with no air conditioning. We are frustrated and disappointed again More

Service dept has a lot to be desired.Service mgr ruse, Service dept has a lot to be desired. Service mgr ruse, would hlep turned and walked away. Other service.employee just said cant look at your vehicle Service dept has a lot to be desired. Service mgr ruse, would hlep turned and walked away. Other service.employee just said cant look at your vehicle til next week. No help no explanation. The first time i came in for an oil change the service dept damage the truck and wouldnt take responsibility for until Mr Scott got involved. Sales person was good, but will never return for service. More

Poor results from last purchase of tires I recently came in to Dick Scott for an oil change/tire rotation and asked that a slow leak be looked for as my tire gauge light has been coming on qu I recently came in to Dick Scott for an oil change/tire rotation and asked that a slow leak be looked for as my tire gauge light has been coming on quite frequently and filling the tires does not keep it off for long. They could find no problem. The problem continued, so I took it in to a Goodyear dealer and they told me the tires had tire rot and needed to be replaced, noting that the tires were 4 years old. I stated that the tires were purchased (at Dick Scott) in 2018, not 2016, so they showed me the manufacturers date on the tires, 2016. . They noted that if tires sat on shelf for 2 years before I purchased them, that would explain the tire rot. This was the second problem I have had with the 2018 tire purchase. Shortly after the purchase, my wife and kids drove out to Muskegon and had to take car in because of the way it was handling. They took it in to a Chrysler dealer out there, who determined that the lug nuts had not been fully tightened. When I reported this to Dick Scott service manager, he denied responsibility as in his opinion the car had traveled too far after the tire purchase to have been the result of their labor. He did give me a credit for the cost of repairs. the More

Joe was great. Helped me out with everything I needed help with. If you need something done go to him. He stands by his word help with. If you need something done go to him. He stands by his word More

Service Challenger Joe was vey professional, the cashier was very friendly. Service was performed in a reasonable amount of time. The cost estimate was right on and it Joe was vey professional, the cashier was very friendly. Service was performed in a reasonable amount of time. The cost estimate was right on and it was easy to drop off and pick up my car. More

My experience dealing with your dealership has been a My experience dealing with your dealership has been a good one. Your service advisor Joe was very nice and professional in keeping me updated on the My experience dealing with your dealership has been a good one. Your service advisor Joe was very nice and professional in keeping me updated on the status of my truck. More

Good as new Vehicle runs as good as new. Very pleased with team that did the work. Jim gave me daily updates regarding the service timing. Level-set my expectatio Vehicle runs as good as new. Very pleased with team that did the work. Jim gave me daily updates regarding the service timing. Level-set my expectations very nicely. More

Solid job done Brought car in for warranty servicing. The initial assessment didn't make sense, but fortunately, once I asked to speak to the Service Manager, the is Brought car in for warranty servicing. The initial assessment didn't make sense, but fortunately, once I asked to speak to the Service Manager, the issue was resolved. Responsive when called, but they are a bit overwhelmed right now (at least they could see me - I called another dealer and they couldn't see me for another week). More