Dick Scott Chrysler Dodge Jeep Ram - Service Center

Was able to pull right into the garage and Darrell greeted us right away. He quoted the job to take 40 minutes and our car was done in 40 minutes. Cashier was also very nice and very helpful. Over al greeted us right away. He quoted the job to take 40 minutes and our car was done in 40 minutes. Cashier was also very nice and very helpful. Over all a very good experience. More

My service rep was very cordial and presented himself as a friend who was willing to help. The amount charged for parts purchased was a little on the high side, hopefully, time will prove out the true value a friend who was willing to help. The amount charged for parts purchased was a little on the high side, hopefully, time will prove out the true value of the parts. More

My car had to be towed from a local parking lot to Dick Scott. After being checked by your mechanic I was told the problem seemed to be with the fuel pump. The pump was replaced and I'm back on the road Scott. After being checked by your mechanic I was told the problem seemed to be with the fuel pump. The pump was replaced and I'm back on the road again. Thank you for your very courteous service. I have recommended your dealership to my friends and family. More

Had a recall on the tie rod ends of my 2009 Ram Truck.Postcard said should be able to be done in 1-1/2 hours. Service man AL wanted to keep it over night. Service write up men weren't the most info Truck.Postcard said should be able to be done in 1-1/2 hours. Service man AL wanted to keep it over night. Service write up men weren't the most informative or courteous. After speaking to the manager Joe, he addressed my issues and was glad to hear them. I will try them again because they have a manager that cares. Service work was quick and clean, I liked that they put plastic on my seats,not all dealerships do that. More

When the service employee Allan called to tell me my vehicle was ready I questioned him on the part that was broken. He informed me that it was not broken (even though my family members and I had to ho vehicle was ready I questioned him on the part that was broken. He informed me that it was not broken (even though my family members and I had to hold the part up with two people to close the stow and go) and asked me to come in for a lesson in how to use my vehicle. I tried to explain the problem and was again told that I would be have to be shown how to use my vehicle. The demeaning tone of Allan toward me was not acceptable. I did bring my van to Dick Scott from Allen Park because of the excellent salesman and our dedication to the dealership. My treatment in no way reflects on the the exemplary sales staff of Dick Scott. More

We purchased a 2010 Dodge Grand Caravan from Dick Scott Dodge-Fowlerville. Our sales rep was Neil Weaver. The day after purchasing the vehicle, I noticed the plastic key was split at the top. I cannot s Dodge-Fowlerville. Our sales rep was Neil Weaver. The day after purchasing the vehicle, I noticed the plastic key was split at the top. I cannot say it was broken when I bought the vehicle because I did not closely examine each of the keys. I spoke with our sales rep, Neil, regarding the key and he indicated that the key was in good condition when the van was purchased and therefore the cost is my responsibility. Not casting blame on any party .... just want to make a comment that $200 for a plastic key with a microchip is pretty costly. More

I’ve dealt with dealerships across the Metro Detroit area. As many of us know time is becoming a rare commodity. Depending on where my travels take me basically determines what dealership I use for wa area. As many of us know time is becoming a rare commodity. Depending on where my travels take me basically determines what dealership I use for warranty work. I was working with a different dealership on a problem when two more problems cropped up. Even though the original problem was solved, the other dealership tried to convince me that the new problems were not there. The end of my warranty was two weeks away so I couldn’t sacrifice the time to argue with the dealership. During this process my travels took me to Plymouth. So I did a search on the Dodge web site and came up with Dick Scott. I told Joe Prokes about my two problems and asked if he could help. He told me to bring my vehicle in and have one of the Service Advisers take it for a test drive. I arrived at the dealership and Harley gave my vehicle a test drive. We didn’t even get completely out of the Service Bay and he verified both problems. I was put into a rental covered by the warranty and they started work on my vehicle. One problem was finished the next day while I had to wait on parts on the second problem. I was given the option to return the rental and come back when the parts arrive which was projected the next week. I decided to keep the rental even though I would have to pay for part of it. To my surprise, they received the new part ahead of schedule and the work was completed on one of their evening shifts. I was back in my vehicle before the weekend. When I picked up my vehicle ALL the people in the Service area were extremely nice to me. Harley was busy on the phone so the other Service personnel made sure I knew where to go to settle my bill (didn’t have one it was warranty work). Someone brought my vehicle around. I’ve never had this kind of service before! My vehicle ran great and no new problems. I’ve dealt with six (6) different dealerships in the local area including Dick Scott to which two are no longer Dodge dealerships. Out of all of them to date I would say my best experience has been with Dick Scott. So if you want your vehicle work done in a timely manner, regular notification on the progress of the repair, friendly and helpful Service Advisers, and total satisfaction then I would have to highly recommend Dick Scott. If their sales team contains only half of the customer service that I experienced in the Service Department, I know where I’m going to purchase my next vehicle. More

Although the service staff were friendly and thorough...the cost (as compared to alternatives) was very very high, and alternatives to reduce cost was available but not made aware of until after thorough...the cost (as compared to alternatives) was very very high, and alternatives to reduce cost was available but not made aware of until after service was authorized and performed. This is very disappointing, given the current state of the economy...and in future will force me to seek a service center that's more cost effective and sensitive to the community they service. We have been loyal customers of Dick Scott...I'm afraid I'm left no alternatives. As they say, it costs 10 times more to win a new customer than it does to retain those already loyal to your company! If you wish to discuss: Dave Ciuffoletti dave.ciuffoletti@durrusa.com 734-634-5175 More