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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.2
600 Reviews

600 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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January 19, 2013

My overall impression of the service I recently received is GREAT! Bryan templeton was very courteous, friendly and knowledgable. When the time comes for a potential pay increase I would highly recommend hi More

by rshufeldt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
December 29, 2012

Dan was wonderful dealing with. The mechanics are the ones I have a problem with. Brought car in for warning light coming on and car not excilerating properly. Mechanics couldn't find anything wrong and More

by carytyrrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
December 27, 2012

Very helpful. They told me they could fix my car in a couple of hours, and when I made the appointment, I was told it would take longer. They gave me a free rental for the inconvenience. Very friendly. More

by susan.brooks.37
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Jan 10, 2013 -

Dick Scott Chrysler Dodge Jeep Ram responded

Ms. Brooks, Thank you for your kind remarks regarding the service you received from the Dick Scott Chrysler Dodge Jeep Ram Service Department Your total satisfaction is very important to me. If there is anything I can do for you in the future, please do not hesitate to let me know. Joe Prokes Service Manager Dick Scott Chrysler Dodge Jeep Ram Email: JoeProkes@dickscott.com Tel: 734-451-3535

December 05, 2012

Awesome experience with Bryan Templeton, would work with him again! He was professional, polite and kept me informed on the process. He did what he said that he was going to do! More

by drewdl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 10, 2012 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write this review.

November 20, 2012

I exressed my overall positive rating of Dick Scott Dodge Ram due to the following factors: I have been a customer for approximately eight years. I have akways bee treated very courteously and professionally More

by ri7215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Wood
October 04, 2012

I came in for an oil change, waited about an hour. I rated your service as good, everyone was friendly and the wait time was tollerable. A great rating for me would be 30min. or less for an oil change. More

by denise.bracali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember
October 02, 2012

I contacted this dealership hrough their web site because I had my oil changed 4 times since Februaury of 2012 and not one was I told I needed wipers blades which was clear. So much for the "16 point check l More

by arnaldo.vega
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Prokes
Nov 27, 2012 -

Dick Scott Chrysler Dodge Jeep Ram responded

Mr Vega, Thank you for taking the time to bring your concerns to my attention. You are correct when you say that our oil changes come with a 16 Point inspection, which includes checking the vehicle's wiper blades. If you feel the wiper blades on your vehicle were in obvious need of replacement, I have no explanation as to why this was not brought to your attention and I apologize for the oversight. With regard to the email communication you received, this was not meant to be formal, but, instead, a quick way to let customers know we appreciate their business and that they can contact us if they have any questions about their service visit or if they were unhappy in any way. Our customers generally appreciate the candid manner this communication conveys and I would like to apologize if you felt it was in anyway "sarcastic" as that was not our intent. We have since updated our wording to be less informal. Thank you again for your comments. If you would like to discuss your concerns further, please contact me at 734-451-3535. Sincerely, Joe Prokes Service Manager Dick Scott Chrysler Dodge Jeep Ram 734-451-3535

September 01, 2012

I appreciate being greeted in a friendly way, and the thoroughness of my needs for the car. Harley answered all my questions, and this being my first visit, I feel he went the extra mile to make sure More

by ecs1943
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Wood
July 21, 2012

The new Jeep Patriot (great car by the way) has been in for service on the air conditioner twice. Still not working as of this writing. Due for a third try .... So far, not impressed with the competen More

by geldis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe Prokes
July 12, 2012

The people a Dick Scott go out of their way to make your service experience a great one ! The quality of sevice far evceeds anyones expectations !! More

by chrismarkhef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joe Prokes, Harley Wood
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