Dick Scott Chrysler Dodge Jeep Ram - Service Center
Plymouth, MI
600 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center
My overall impression of the service I recently received is GREAT! Bryan templeton was very courteous, friendly and knowledgable. When the time comes for a potential pay increase I would highly recommend hi is GREAT! Bryan templeton was very courteous, friendly and knowledgable. When the time comes for a potential pay increase I would highly recommend him. I asked to be shown the defective parts from my vehicle and he made them readily available. Also, thank you for cleaning my car prior to returning it to me. More
Dan was wonderful dealing with. The mechanics are the ones I have a problem with. Brought car in for warning light coming on and car not excilerating properly. Mechanics couldn't find anything wrong and ones I have a problem with. Brought car in for warning light coming on and car not excilerating properly. Mechanics couldn't find anything wrong and tried to send me on my way. I didn't even get out of the parking lot and the warning light came on and car started shaking. Ran back into service department were Dan jumped right in, gave me rental and assured me they would fix it. Still waiting, and hoping. More
Very helpful. They told me they could fix my car in a couple of hours, and when I made the appointment, I was told it would take longer. They gave me a free rental for the inconvenience. Very friendly. couple of hours, and when I made the appointment, I was told it would take longer. They gave me a free rental for the inconvenience. Very friendly. More
Awesome experience with Bryan Templeton, would work with him again! He was professional, polite and kept me informed on the process. He did what he said that he was going to do! him again! He was professional, polite and kept me informed on the process. He did what he said that he was going to do! More
I exressed my overall positive rating of Dick Scott Dodge Ram due to the following factors: I have been a customer for approximately eight years. I have akways bee treated very courteously and professionally Ram due to the following factors: I have been a customer for approximately eight years. I have akways bee treated very courteously and professionally. All of their work has been completed thoroughly and on time and my questions answered to my full satisfaction. Over the years Harley Wood has been very courteous and Bryan Tampleton has been most helpful in answering any questions that I've had. Richard Perfetto More
I came in for an oil change, waited about an hour. I rated your service as good, everyone was friendly and the wait time was tollerable. A great rating for me would be 30min. or less for an oil change. rated your service as good, everyone was friendly and the wait time was tollerable. A great rating for me would be 30min. or less for an oil change. I did enjoy looking around the showroom and I attracted every sales rep in hopes I was a candidate to buy...sorry. I am in about 6mo.-1yr. and I was dissappointed that you were out of Jeep Catalogs, particularly the Wrangler. More
I contacted this dealership hrough their web site because I had my oil changed 4 times since Februaury of 2012 and not one was I told I needed wipers blades which was clear. So much for the "16 point check l I had my oil changed 4 times since Februaury of 2012 and not one was I told I needed wipers blades which was clear. So much for the "16 point check list" then I get a response from Joe Prokes "manager" of the service department that said "On behalf of everyone at Dick Scott Chrysler Dodge Jeep Ram, I just wanted to say “thanks” for your recent visit to our service department. We truly appreciate your business and want to make sure your visit went well and the service performed met your expectations. Our goal is to create extremely satisfied customers, so if you should have any questions regarding your visit, the service performed or the manufacturer recommended service schedule please don’t hesitate to call me directly at 734-451-2110. Thank you again. Joe Prokes Service Manager really? "thanks" . Very unprofessional More
I appreciate being greeted in a friendly way, and the thoroughness of my needs for the car. Harley answered all my questions, and this being my first visit, I feel he went the extra mile to make sure thoroughness of my needs for the car. Harley answered all my questions, and this being my first visit, I feel he went the extra mile to make sure I was satisfied. More
The new Jeep Patriot (great car by the way) has been in for service on the air conditioner twice. Still not working as of this writing. Due for a third try .... So far, not impressed with the competen for service on the air conditioner twice. Still not working as of this writing. Due for a third try .... So far, not impressed with the competence of the service technicians. But this is the first time I've dealt with this dealer, so I'm hopeful my experience will improve. August 1 2012: Third time was the charm, AC now working perfectly. (Turns out the problem was electronic/electrical and not mechanical as you might normally expect). I chose Dick Scott for the new car purchase based on the recommendation of several friends and on my personal bad experiences with most other dealers I've dealt with over the years. I believe, based on my experiences with this dealer to date, I can pass the Dick Scott recommendation on to others with confidence. More
The people a Dick Scott go out of their way to make your service experience a great one ! The quality of sevice far evceeds anyones expectations !! service experience a great one ! The quality of sevice far evceeds anyones expectations !! More