Dick Scott Chrysler Dodge Jeep Ram - Service Center

Staff mislead me about their skills and capabilities Called to have key cut and fob programed to my 2002 Durango, was informed the shop could do the work, I also asked to check right rear tire for noise. Called to have key cut and fob programed to my 2002 Durango, was informed the shop could do the work, I also asked to check right rear tire for noise. I called back 3 days later and was told the Technicians didn't have correct DRB2 program to fix the problem, they recommended I go to Suburban Dodge. Technician removed and replaced right rear brake parts, bled system ( 3 wheels only) and I was charged $935.00. Noise still heard from right rear tire. I called back, made an appointment got there at 8:45, was met by Jim who, complained to me about staffing shortages, cars backed up on lot etc, ( like I could solve his work related problems) I wasn't in a good mood that day, neither especially since he told me I needed to go back home, call back and make yet another appointment for next week. What was the sense in whoever I spoke to the day before telling me to get there by 8:45 on Tuesday only to get immediately turned back by Jim the following day. Long story short, I took my Durango to my neighborhood Midas brake shop, they informed me the leaf springs had broken. I wonder how the shop missed something as obvious as this? Midas fixed this for $1600.00. I will remove the Dick Scott license plate tab placed on the rear of my truck and stay well clear of this dealership. More

Quick, professional and courteous staff. The whole process was great. Everything was explained to me in terms I understood. I definitely recommend going to this dealership. staff. The whole process was great. Everything was explained to me in terms I understood. I definitely recommend going to this dealership. More

The high level of service I received at Dick Scott Dodge was exceptional! I was greeted promptly and professionally by the staff, who treated me like family. was exceptional! I was greeted promptly and professionally by the staff, who treated me like family. More

Great service and hours....this is our 2nd minivan from them. If you are there early on Sat. They get u right in. During covid appts are necessary. them. If you are there early on Sat. They get u right in. During covid appts are necessary. More

MY 1987 Lebaron I brought my car in for a simple light bulb replacement on my Heater/ A/C control panel and they could not get the job done!! Not too happy about it. I brought my car in for a simple light bulb replacement on my Heater/ A/C control panel and they could not get the job done!! Not too happy about it. More

This was the worst service experience I have ever had anywhere. I had an appointment. When I arrived  (15 minutes early). Waited 10 minutes for the person to get up from his desk to come talk to me. T anywhere. I had an appointment. When I arrived  (15 minutes early). Waited 10 minutes for the person to get up from his desk to come talk to me. Told him i had an appointment but still had to give all my info again. Seemed to have an attitude. Was told i would waiting. Was told 1 1/2 wait. I agreed. A message was sent to my spouse to contsct of anything needed. Was not the number I used when i made the appointment or checked in. After almost 3 hours, i went into the service area to see what the issue was. With again an attitude was asked who i was. I was told there were other issues with my vehcle that needed to be fixed. I asked ehy wasn't i contacted. Had to check on things. I voiced my displeasure on how this was handled but wss told i can just take my vehicle as is. I replied that so you are refusing to fix my car? he said he will check on things. I went back to the waiting area. Aftrr another 20 minutes, i was told there was over  $1200 of worked needed. was given my keys and told to come back the following week . Was not given any paperwork except for the oil change and tire rotation. As i was leaving i told him to have a good day.  I heard someone from one of the offices that I should as well. Somewhere else. Very inappropriate.  Will tell everyone i know to get service Somewhere else. Not 100% sure of the service advsors name. More

The collision department was very efficient and the work was done timely. They were even able to find a problem with the rust on hood and were able to get it covered under warranty. was done timely. They were even able to find a problem with the rust on hood and were able to get it covered under warranty. More

The dealership Service is always top notch and the staff are always courteous and professional. The premises are clean and organized, inside and out. It’s a pleasure doing business with Dick Scott Chrysler are always courteous and professional. The premises are clean and organized, inside and out. It’s a pleasure doing business with Dick Scott Chrysler Dodge! More

The service was fast and friendly. As soon as I pulled into the bay the gentleman met me and filled out the information for my vehicle. He identified that I was there for a oil change but I also flagged f into the bay the gentleman met me and filled out the information for my vehicle. He identified that I was there for a oil change but I also flagged for a recall. Gave me the expectation of an hour or less and held to it. They also sent me a text message in case I had any questions while my car was being serviced. More

Service upkeep General service on a lease vehicle, getting regular oil and inspection. Service department was fast and efficient. Waiting room is clean and comfortab General service on a lease vehicle, getting regular oil and inspection. Service department was fast and efficient. Waiting room is clean and comfortable. Very good dealership. More