Dick Scott Chrysler Dodge Jeep Ram - Service Center

Excellent customer service. Mr. Jim McCloud handled all my questions. He was very informative concerning my type of service. Service maintenance personnel were excellent. Mr. Jim McCloud handled all my questions. He was very informative concerning my type of service. Service maintenance personnel were excellent. Oil change and tire rotation and checkup Questions related to extended warrenty I purchased with my previous car. Resolved. My warrenty is with Allied More

They treat you like you're dumb I will never bring my car here again. I chose this place bc I thought I could trust the dealership not to take advantage of me. I couldn't have been m I will never bring my car here again. I chose this place bc I thought I could trust the dealership not to take advantage of me. I couldn't have been more wrong. Brought my 3 y.o. car in to have the brakes replaced. They tried to tell me that my car roars bc one of my front axles is cracked and suggested I fix it...for $500. Gave me a bs quote for front and rear brakes, including rotors...for $985. Oh and I definitely need to get my brake line flushed, as well as my transmission...for $400 more, giving me a grand total of estimated cost of repairs around $1,900. All I wanted was new brakes. I'm the original and only owner of this car, bought it brand new off a different lot. My axle would be covered under warranty and has nothing to do with my car roaring. It's not necessary to have my brake line flushed, or my transmission. Paid the $50 brake inspection fee they charged me and took my car to Darby's in Livonia. They were able to fix my brakes for $500 and didn't try to play me like I'm stupid. Dick Scott tried to take advantage of me, but I wasn't born yesterday. Nice try though More

Dick Scott Dodge horrible service dept. 3 oil changes ago, they rotated my tires. When I went for the second oil change I was told my lug nuts were on to tight and I would have to come back 3 oil changes ago, they rotated my tires. When I went for the second oil change I was told my lug nuts were on to tight and I would have to come back at a better time for them to be able to remove them. This last time I was told the same thing. I had an issue with my check engine light, so I took it in and asked them to rotate the tires and look at my front left brake pads (the rotor is all gouged out, you can see this through the rim.) I was told I would have to cover this very expensive repair since I only have 12 most. or 12,000 miles for coverage. I lease this vehicle. So I asked to have them checked why this is happening and to rotate my tires once again. The previous times I was told they had put the lug nuts on to tight. Picked up my car I was told everything including the tire rotation was done and nothing mentioned about the brakes. when I got home my husband looked at my tires and said they did not rotate them and the lug nuts were still to tight to get off. I will never take my car there again, the staff is rude and act like they are doing you a favor by being there, not to mention lie about what they actually do to your vehicle. More

Repair of Ram air suspension Had my '13 ram truck in for air suspension service. It took a few times to get repaired but Kyle Comstock was cool headed and persistent with the peop Had my '13 ram truck in for air suspension service. It took a few times to get repaired but Kyle Comstock was cool headed and persistent with the people working on it and I couldn't be happier with the outcome! Thank you Dick Scott service dept. More

Awesome Service Center - Thanks. Like so many this time of year, I "found" a pot hole and got a flat tire. I had it changed and was at the service center first thing the next morning Like so many this time of year, I "found" a pot hole and got a flat tire. I had it changed and was at the service center first thing the next morning. I was informed that if it was the tire, no issues, it would be repaired, if the rim, I would need additional outside help. Unfortunately it was quickly discovered that I had indeed bent the rim and would have to go elsewhere. But not before the service team replaced some needed filters and provided me with a warm breakfast. I will definitely be back for all my service needs. Rob Goodlow was excellent and provided great customer service....thanks Rob. More

Very quick service and friendly Rob took care of the problem quickly for me and had me out in under twenty minutes. He was friendly and efficient and everyone there said hello when Rob took care of the problem quickly for me and had me out in under twenty minutes. He was friendly and efficient and everyone there said hello when I came in. More

Professional, helpful & courteous ! Rob the service technician was very helpful & knowledgeable. Service only took about an hour. GREAT service department. I would highly recommend DICK Rob the service technician was very helpful & knowledgeable. Service only took about an hour. GREAT service department. I would highly recommend DICK SCOTT. Very friendly service. More

Oil change leads to bro Ken wiper I went in to get my oil changed with my kids. While we were waiting a young man informs me that he cracked my window wiper and a new one will cost $20 I went in to get my oil changed with my kids. While we were waiting a young man informs me that he cracked my window wiper and a new one will cost $20. I ask if they will be willing to give a discount since he broke it. He said he could not. So I pay for oil change and leave. I call the next day to see if someone will help make this right and i am told the person who can help is out to lunch and he would call back but he never did. Poor customer service. More

Possible water leak front right of car Kyle the service write up person was very personable yet professional. Understood why I came in, and handled my problem. A possible condensation acc Kyle the service write up person was very personable yet professional. Understood why I came in, and handled my problem. A possible condensation accumulation. Nothing else was found, however Kyle assured me, they would recheck the car if needed. More

Outstanding Quality and knowledgeable staff is what sets Dick Scott apart from other shops. Not only did I receive fast and friendly service but also the assuranc Quality and knowledgeable staff is what sets Dick Scott apart from other shops. Not only did I receive fast and friendly service but also the assurance that if something were to happen that they are here to help. Awesome job! More