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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.2
600 Reviews

600 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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May 10, 2018

Working with Rob Goodlow in service was great! Rob worked with my son, Erik, and just helped us understand the problem and worked around Erik's schedule. He kept us up to date on the part delivery More

by middy18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Goodlow
May 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind comments! We are glad to hear Rob provided with such excellent customer service! We look forward to seeing you on your next visit!

May 10, 2018

Oil change Rob in service was very helpful and provided excellent customer service!!! I was in and out, very comfortable setting and professional.. definitely wi More

by ternaj35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Welsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antwone Bedford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Goodlow
May 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind comments! We are glad to hear Rob provided you with such excellent customer service! We appreciate your refer and look forward to seeing you on your next visit with us!

May 09, 2018

Fast oil change Stopped in for a quick oil change after work. Done and on my way in 30 minutes! The service tech was very friendly and let me know that he checked all More

by StanS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud, Kyle Comstock
May 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind comments! We are glad to hear you were provided with excellent customer service and look forward to seeing you on your next visit!

May 09, 2018

Very friendly Rob was very friendly and knowledgeable. I was given timely updates on the progress of my service. The rental through enterprise was also very quick a More

by Ck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Goodlow
May 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind comments! We are glad to hear you were provided with excellent customer service and look forward to seeing you on your next visit!

May 08, 2018

Great experience! I had a great experience. The service was efficient, returning my car ahead of the expected time. All necessary repairs were made and recalls taken More

by jamie z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Harley Wood, Jim McCloud, Kyle Comstock, Rob Goodlow
May 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind comments! We are glad to hear you were provided with excellent customer service and look forward to seeing you on your next visit!

May 08, 2018

Needed my air-conditioning! Joe is the best service man l ever had. He was friendly and helpful. I would recommend him to others.will come back there for service anytime. More

by Big al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe in service best service man l ever had
May 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear you were provided with such excellent customer service!

May 07, 2018

My experience was good Duck Scott is a excellent dealer to do service with, but their cost is very high!! Prices too much...They need to be more flexible when you come in fo More

by sabywilli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Lado
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley Wood, Jim McCloud, Kyle Comstock, Rob Goodlow
May 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments. Our goal at Dick Scott Chrysler Dodge Jeep Ram is complete satisfaction and exceptional service to all customers. We apologize for your inconvenience. We take all comments and concerns seriously and will use them to improve our process moving forward.

May 06, 2018

Not enough interaction when it came to checking out When I arrive to the service department I wasn't greated frist. Second : when my car was completed the paperwork that tells me about my vehicle was no More

by samone227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim McCloud
May 15, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We apologize you had a negative experience at our Dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We apologize you were not provided with the superior customer service our dealership strives to show our customers. Our Service Manager has been made aware of your experience in hopes to rectify the situation.

May 05, 2018

Oil change and tire rotation Service department is very professional and i love that that get you in and out pretty quickly where other places I have been hold you captive - last More

by mjcavins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Krystoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McCloud
May 08, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your very kind review! We appreciate you taking the time to comment about your experience in our service department. We are glad to have had the opportunity to provide you with excellent customer service and that you were highly satisfied with your service! We look forward to seeing you on your next visit with us!

May 05, 2018

Expeditious Service The staff took care of my requests and other items that were due. Very professional staff. Nice breakfast while waiting. I recommend this service depa More

by RICKEY STRATTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
May 08, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review and recommendation! We are glad to have had the opportunity to provide you with excellent customer service!

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