Dick Scott Chrysler Dodge Jeep Ram - Service Center

Lack of completion Took my car in for oil change and to have my turn signal checked out, while it was there also wanted a couple other things looked at. I had to call to Took my car in for oil change and to have my turn signal checked out, while it was there also wanted a couple other things looked at. I had to call to check status and was told they wouldn’t have it done until monday. They don’t offer courtesy cars you have to go down to the rental place down the road. I call Monday to follow up again, was told it would be 2-3 days for one part and 2-3 weeks for another. Get home and realize another issue was never even looked at because it had to do with body shop vs service center. It was there for a total of 5 days(of the days a Sunday) so 4 work days and the response I got was, I don’t think they looked at it. Shouldn’t the “service rep” make sure everything had been checked over before releasing a car?! Sad thing is we switched from previous service center to them because of reviews. So 5 days without my car and all I got was an oil change! More

Warranty I had a big repair under warranty at 21,000 miles the dealer did a good job and I appreciate Chrysler adding two years to my warranty to make sure thi I had a big repair under warranty at 21,000 miles the dealer did a good job and I appreciate Chrysler adding two years to my warranty to make sure this new part is covered under warranty More

Recall work Very helpful in getting my vehicle in & when needed to call the rental service to get me on my way. My service tech was very nice & friendly. The serv Very helpful in getting my vehicle in & when needed to call the rental service to get me on my way. My service tech was very nice & friendly. The service center even offered breakfast snacks. Very nice. Thank you, More

Service With A Smile ....goes a long way. Thank you Jim for servicing our vehicle. We will return once the new software update is available for our Dodge Ram. ....goes a long way. Thank you Jim for servicing our vehicle. We will return once the new software update is available for our Dodge Ram. More

Jim at the service desk is a class act. Jim at the service desk is a class act. He took care of my needs quickly and professionally. It is hard to for good folks like this now a days. Jim at the service desk is a class act. He took care of my needs quickly and professionally. It is hard to for good folks like this now a days. Very happy with the service. More

Excellent service! Rob Goodlow at dick Scott has always taken great care of me and my multiple vehicles! When I hand over my key fob I know my car will be taken care of Rob Goodlow at dick Scott has always taken great care of me and my multiple vehicles! When I hand over my key fob I know my car will be taken care of! I come to Dick Scott for maintenance and repairs because of Rob. Thank you for all of your help over the years! More

Exceptional customer service I have been taking my vehicles in for service to Dick Scott in Plymouth, MI for a few years and I am very impressed with their overall customer servic I have been taking my vehicles in for service to Dick Scott in Plymouth, MI for a few years and I am very impressed with their overall customer service. They have always been honest with me, worked diligently to resolve issues that may not have been fixed the first time around and have not over-charged. My experience with their sales team has been similar. The sales team takes their time to go over their products and describe the various features and options rather than trying to push a sale immediately. Needless to say, my most recent vehicle was leased from them. More

I recommend the body shop only Max Allen did the work on my jeep where I was rear ended, they had the car for 5 days and you can't tell it was ever damaged. Very kind, knowledable p Max Allen did the work on my jeep where I was rear ended, they had the car for 5 days and you can't tell it was ever damaged. Very kind, knowledable people work at the body shop only. Outstanding body work done by Max. More

Excellent overall service Exceptional overall. Thank you for the rental. And thank you for the bagel! Hit the spot for my son. Thank yiu. Fixed the problen. Ok i cannot type a Exceptional overall. Thank you for the rental. And thank you for the bagel! Hit the spot for my son. Thank yiu. Fixed the problen. Ok i cannot type anymore! More

Quick and Fast! Went for oil change and alignment. Service was great and thank goodness I had the alignment done as it will need to be taken care of soon. I haven Went for oil change and alignment. Service was great and thank goodness I had the alignment done as it will need to be taken care of soon. I haven't had my vehicle for a year and it needs to be re aligned however it's not covered under warranty? makes no sense. More