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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.5
603 Reviews

603 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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July 07, 2020

Easy and Fast Warranty Repair My Jeep Windshield was replaced from warranty with no problem or fuss. Collision center service was fast and friendly. No complaints and would recomme More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Lado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

It's great to hear, Andrew, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Dick Scott Chrysler Dodge Jeep Ram! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

July 06, 2020

Lack of follow-up There was a big service gap between our initial appointment and the follow up. The website service scheduler does not work. I ended having to call t More

by npulick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim McCloud
Jul 23, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind reaching out to me so we can discuss your concerns and see if we can come up with something to turn it around for you? Regards, Jason Scott

July 06, 2020

Jim made sure I got in and out with no problems. Ricky is always on top of his stuff & gets me taken care of every time! More

by design5959
Recommend Dealer
Yes
Employees Worked With
Ricky Perez, Jim McCloud
Jul 07, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review and kind words for Jim. We appreciate your business and our team looks forward to serving you again soon! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

July 04, 2020

Professional fast reliable This service center always does a great job, takes care of any situation I have need of They are fast reliable and always friendly Even the teleph More

by gailpreston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Welsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McCloud, Joe Nall, John Wentz, Dana Kemp
Jul 06, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you, Gail, for choosing Dick Scott Chrysler Dodge Jeep Ram, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

July 03, 2020

Staff mislead me about their skills and capabilities Called to have key cut and fob programed to my 2002 Durango, was informed the shop could do the work, I also asked to check right rear tire for noise. More

by wattstimothy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim McCloud
Jul 20, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

We're sorry that you didn't have a completely satisfying visit. We take all feedback seriously and will share this information with the team. Thank you for your time, and hopefully we can get to the bottom of this. Jason Scott

July 03, 2020

I have leased 3 cars from this dealer.Holly is an I have leased 3 cars from this dealer. Holly is an excellent sales person. Last service was a little disappointing. Freon top off took 2 days with More

by ntassoni
Recommend Dealer
Yes
Employees Worked With
I believe it was Jim though not 100% sure., Jim McCloud
Jul 03, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Hello, Thank you for the kind words for our service department! We look forward to sharing your compliments with Holly and the team and don't hesitate to let us know if we can be of further assistance. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

July 03, 2020

Good experience Great service. Will do it again. A pleasure to do business with, especially Joe Nall.I won't go anywhere else for my G.C.SRT More

by BACDOCMILLER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nall
Jul 06, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thanks for sharing your thoughts about your experience with Dick Scott Chrysler Dodge Jeep Ram. We appreciate your business and hope to see you again soon! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

July 02, 2020

Quick, professional and courteous staff. The whole process was great. Everything was explained to me in terms I understood. I definitely recommend going to this dealership. More

by toddsarah12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud, Joe Nall, John Wentz
Jul 03, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Todd, Thank you so much for your kind words regarding your recent experience working with Jim, Joe and, John here Dick Scott, and for taking the time to leave us this wonderful feedback! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

July 02, 2020

The high level of service I received at Dick Scott Dodge was exceptional! I was greeted promptly and professionally by the staff, who treated me like family. More

by BENJAMIN B SCOTT
Recommend Dealer
Yes
Employees Worked With
John Wentz
Jul 03, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Benjamin, We are very happy to hear that John has provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

July 02, 2020

Great service and hours....this is our 2nd minivan from them. If you are there early on Sat. They get u right in. During covid appts are necessary. More

by DJEZIGGY
Recommend Dealer
Yes
Employees Worked With
Joe Nall
Jul 03, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

DJEZIGGY, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Dick Scott Chrysler Dodge Jeep Ram, we look forward to having you as one of our valued customers for many more years to come! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

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