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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.8
607 Reviews

607 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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July 17, 2020

GREAT SERVICE The first impression was not so good when I brought my vehicle in for service that day as one service advisor was ornery with his employees and the ot More

by Love My Ram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Jul 17, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're glad that you were satisfied with your service experience and would be happy to discuss any concerns you might have with you directly. We sincerely value your business and we hope to see you again! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

July 16, 2020

Disapointing at best. We brought our RAM 1500 in for an oil change, loud humming and brake noise and front sensor went out. Made the appointment online 5 days in advance si More

by jeff61mi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department.
Aug 02, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Jeff, Thank you for your feedback. It sounds like the issue has been resolved to your satisfaction. If that is not the case, or if there is anything else we can help you with, please don't hesitate to reach out. Sincerely, Jason Scott

July 15, 2020

Always taken care of by the group, needed quite a bit of work done as well as an oil change. More than pleased, kept my car for over a week but got everything situated. More

by JLEWANDOWSKI992
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Jul 15, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

July 08, 2020

Both Brad and Lori were wonderful to work with and very responsive. They always made time to answer any questions I had. I will definitely use Dick Scott Collision in the future. More

by AMYX
Recommend Dealer
Yes
Employees Worked With
Lori Krystoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Lado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you, Amy, for taking the time to share your thoughts on working with Brad and Lori. We're glad to hear we delivered such a great experience! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

July 07, 2020

Easy and Fast Warranty Repair My Jeep Windshield was replaced from warranty with no problem or fuss. Collision center service was fast and friendly. No complaints and would recomme More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Lado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 08, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

It's great to hear, Andrew, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Dick Scott Chrysler Dodge Jeep Ram! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

July 06, 2020

Jim made sure I got in and out with no problems. Ricky is always on top of his stuff & gets me taken care of every time! More

by design5959
Recommend Dealer
Yes
Employees Worked With
Ricky Perez, Jim McCloud
Jul 07, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review and kind words for Jim. We appreciate your business and our team looks forward to serving you again soon! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

July 06, 2020

Lack of follow-up There was a big service gap between our initial appointment and the follow up. The website service scheduler does not work. I ended having to call t More

by npulick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim McCloud
Jul 23, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind reaching out to me so we can discuss your concerns and see if we can come up with something to turn it around for you? Regards, Jason Scott

July 04, 2020

Professional fast reliable This service center always does a great job, takes care of any situation I have need of They are fast reliable and always friendly Even the teleph More

by gailpreston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Welsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McCloud, Joe Nall, John Wentz, Dana Kemp
Jul 06, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you, Gail, for choosing Dick Scott Chrysler Dodge Jeep Ram, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

July 03, 2020

I have leased 3 cars from this dealer.Holly is an I have leased 3 cars from this dealer. Holly is an excellent sales person. Last service was a little disappointing. Freon top off took 2 days with More

by ntassoni
Recommend Dealer
Yes
Employees Worked With
I believe it was Jim though not 100% sure., Jim McCloud
Jul 03, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Hello, Thank you for the kind words for our service department! We look forward to sharing your compliments with Holly and the team and don't hesitate to let us know if we can be of further assistance. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

July 03, 2020

Good experience Great service. Will do it again. A pleasure to do business with, especially Joe Nall.I won't go anywhere else for my G.C.SRT More

by BACDOCMILLER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nall
Jul 06, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thanks for sharing your thoughts about your experience with Dick Scott Chrysler Dodge Jeep Ram. We appreciate your business and hope to see you again soon! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

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