Dick Scott Chrysler Dodge Jeep Ram - Service Center

Awesome First time at this dealership. Very close to home and convenient. Took my truck in for recall. Took me right in and I was waiting for the repair to First time at this dealership. Very close to home and convenient. Took my truck in for recall. Took me right in and I was waiting for the repair to be done. In and out in less than 45 mins. Service rep was nice and helpful. Will be coming back if needed. Thank you More

Service was good. Setting up the appointment was not! The recall issue was solved immediately. Waited several minutes before anybody answered the phone as I was attempting to make the appointment. When I The recall issue was solved immediately. Waited several minutes before anybody answered the phone as I was attempting to make the appointment. When I did get through to someone and the person was rude and I had to hang up on him. I called again the next day and got a very friendly and quick response and setting up my appointment. More

2011 Dodge Ram 1500 recall Dick Scott Dodge service department likes to make its customers as comfortable as possible. Like we are family. Knowing how difficult it can be dealin Dick Scott Dodge service department likes to make its customers as comfortable as possible. Like we are family. Knowing how difficult it can be dealing with a variety of different people, they do an excellent job. More

Rob Goodlow took great care of me. Rob was right there when I pulled in and made the whole process very smooth for me. They had my vehicle ready when Rob said it would be ready. He's my Rob was right there when I pulled in and made the whole process very smooth for me. They had my vehicle ready when Rob said it would be ready. He's my "go to" guy. More

Fit you in for services the same day or next day. Rob has been my salesman since I first brought my vehicle in for services this year. It seems like I been knowing him forever. He makes you feel like Rob has been my salesman since I first brought my vehicle in for services this year. It seems like I been knowing him forever. He makes you feel like family. He's sincere and honest. You can tell by his conversation on the phone with other customers. More

Bad Experience I had few scratched on my car after my oil change. Service manager simply said they did not do it. I strongly believe it happened during oil change an I had few scratched on my car after my oil change. Service manager simply said they did not do it. I strongly believe it happened during oil change and he simply ignored me. Not at all happy. More

Poor customer service When we purchased my wife's vehicle a few months ago, we really liked our sales guy (Dan). Nice experience, nice guy. My father was in the market to When we purchased my wife's vehicle a few months ago, we really liked our sales guy (Dan). Nice experience, nice guy. My father was in the market to buy a car so I recommended Dan. When he went in to the dealership and asked for Dan, he was told he no longer worked there. Yesterday I took my truck to the dealership for its oil change and to have some recall work done. I was told it would be under an hour. While I waited this "hour", I saw Dan, who told me he didn't go anywhere but in fact whoever saw my father was another salesperson, trying to get the sale (my dad ended up buying a Ford due to his experience with this other salesperson). Over an hour goes by so I asked about my truck. "They're just finishing up", I'm told. I go to have a cup of coffee. No coffee. Figured I'd let them know the pot is empty...the guy I told snickered and shook his head while looking down when I told him. Guess that's not his job. Awhile later, no truck still. No coffee either. When I inquired yet again, after hour 2, about my truck I was told "just finishing up and putting the information into the computer". Nearly 4 hours later, I have a headache from no coffee and have to ask AGAIN about my truck. "Just finishing up..." Of course. I told the guy he could have told me it was going to take almost 4 hours and I could have made other arrangements and not wasted my day. Liars. I won't be going here again. More

Good Service but it took forever We had the car towed to the dealership on a Monday. Despite numerous calls and voice mails left for the service center, nobody called us back. Final We had the car towed to the dealership on a Monday. Despite numerous calls and voice mails left for the service center, nobody called us back. Finally late on Wednesday they returned our call only to tell us they needed to order the part. They finally finished the very expensive repair on Friday. Obviously they didn't even look at the car on Monday or Tuesday. And they refused to give us an update. More

Appointments are meaningless I was told I had a 7 am appointment for a routine recall fix that would take an hour. I arrived before 7 for the appointment. The service advisor to I was told I had a 7 am appointment for a routine recall fix that would take an hour. I arrived before 7 for the appointment. The service advisor told me that the car would be ready in less than 90 minutes. After 90 minutes I spoke to the service advisor who told me that he was waiting for a technician to start to work on my car. He couldn’t explain why I was asked to bring my car in at 7 when they hadn’t started to work on the car at 8:45. I left the dealership and they called me at 11:30 to let me know that the car was ready to pick up. So the reality is that you don’t get an appointment at Dick Scott. They get to work on your car when it is convenient to them. The customer ‘s time is not respected. The dealer works to its advantage. More

Outstanding Great customer service and knowledgeable staff! My 97 ram 1500 went into the shop right away and Jeremy Bird did a great job as my technician. Thanks Great customer service and knowledgeable staff! My 97 ram 1500 went into the shop right away and Jeremy Bird did a great job as my technician. Thanks to Rob Goodlow I was promptly informed of any problems and progress with my truck. Thanks to Butch Martin I had these guys working on my vehicle. Well done! More