Dick Scott Chrysler Dodge Jeep Ram - Service Center

Lightning fast Took my 2017 Grand Cherokee Summit in for recall, oil change, and rotation. All service was performed in under 2 hours! Excellent customer service Took my 2017 Grand Cherokee Summit in for recall, oil change, and rotation. All service was performed in under 2 hours! Excellent customer service and turnaround! More

Absolutely Unacceptable Service This is a pretty long story, but I'll try to summarize. Dick Scott had my car for a total of more than 4 months in an 8 month period. I first took This is a pretty long story, but I'll try to summarize. Dick Scott had my car for a total of more than 4 months in an 8 month period. I first took it in last November for a transmission issue. It took them two months to complete this repair. During this time, I had to badger them just to get updates. A few weeks after I get it back, I notice the transmission is leaking. I get it back a week or so later and within hours of being home, I checked under the car and it was still leaking. I took it in again the following week, and once again, it was still leaking when I got it home. It's like they hadn't even bothered to see if they actually fixed the issue... I took it in for the leaking a third time. This time when I got it back, it seemed to be fixed. A few months later, I noticed a large pool of fluid on the ground after parking on my slanted driveway. When I looked under the car, I was shocked to see an under-body shield that had NOT been on the car when I got it back the previous three times. Every time I noticed a leak, I was under the car trying to identify the source and this had not been there previously. So my car had been leaking for two months and it was covered by the under-body shield they put on. They couldn't fix it, so they just covered it up? I was finally able to convince the service manager to talk to me. I had tried several times previously, but he always avoided me. I had to wait him out and make it clear I wasn't leaving till he came and talked to me. When he finally did, he basically called me a liar and said "we didn't put that under-body shield on" over and over again. Whether or not it was to intentionally cover the leak, they DID do it. I had pictures from under my car to prove it, but he wasn't interested in logic or reason. Also during this time, the original problem I had taken my car in for started occurring again. It took another two months to get it fixed. They promised me three different dates that I would have my car back, and they all flew by without even getting a call to update me. I finally have my car back, but I have absolutely zero confidence that it is actually fixed. I contacted the service manager and general manager of Dick Scott to let them know how displeased I was and once again, I was completely ignored. I thought the General Manager might at least apologize for the horrible service, but I got nothing. I strongly advise you to look elsewhere, especially if you actually have a substantial repair. These guys are absolutely horrible to work with. More

excellent service When ever I take my cars to the service dep. at Dick Scott I am always taken care of! Love the service dept staff! Also really love this dealership! When ever I take my cars to the service dep. at Dick Scott I am always taken care of! Love the service dept staff! Also really love this dealership! More

Extended Warranty work completed The dealership service center is very busy. However the service desks do their best to support the customer needs. It would be good to have more The dealership service center is very busy. However the service desks do their best to support the customer needs. It would be good to have more desks manned in the service area so more time can be spent with each customer... More

Great Service The service department once again was top notch. They greeted me right when I pulled in and took great care of my Ram truck. All issues were taken car The service department once again was top notch. They greeted me right when I pulled in and took great care of my Ram truck. All issues were taken care of and my truck is running great. More

Tailgate module repair Joe was extremely helpful and it was great to get a loaner vehicle. Joe called when there was an issue with the replacement part letting me know the r Joe was extremely helpful and it was great to get a loaner vehicle. Joe called when there was an issue with the replacement part letting me know the repair would be delayed. He called the next morning letting me know my truck was ready. More

Great service Fast efficient and friendly. Was able to schedule an appointment. They kept the time to a minimum was able to schedule a ride home and one back to t Fast efficient and friendly. Was able to schedule an appointment. They kept the time to a minimum was able to schedule a ride home and one back to the dealership More

My service was great The service rep was good about getting me right in , I had made an appointment. They got things rolling and got me in and out on a service recall in The service rep was good about getting me right in , I had made an appointment. They got things rolling and got me in and out on a service recall in a very timely manner which really was great. More

Amazing service ! I came in for an oil change and had two recalls on my car. Not only did they promptly take care of my oil change , they attended to my recalls as well I came in for an oil change and had two recalls on my car. Not only did they promptly take care of my oil change , they attended to my recalls as well so I would have to come back! More

very courteus and professional First time here as we moved to Plymouth from out of state. I am very impressed by the courtesy and care of this dealership. We had our Jeep and our First time here as we moved to Plymouth from out of state. I am very impressed by the courtesy and care of this dealership. We had our Jeep and our Chrysler Minivan serviced here. More