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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.2
600 Reviews

600 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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August 18, 2018

Recall of parts Great service by all people I came in contact with. I also appreciated the car wash at the end too. Thank you again, Dick Scott Dodge! More

by laurenbcummings
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Welsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley Wood
Aug 20, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind comments! We are glad to hear you were provided with excellent customer service and look forward to seeing you on your next visit!

August 17, 2018

Jeep. Recall and Service Excellent. That’s 2hy I go to this service center. I was a walk-in. Took me right away and was out under the estimated time More

by wr1949
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Aug 20, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that you were provided with the best experience and customer service! We look forward to seeing you on your next visit!

August 13, 2018

Service Great service and friendly staff. Had an oil change and tires rotated on my 2010 Commander. 150,000 miles thanks to the service and care that the Dick More

by malexander0106
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Aug 14, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to have had the opportunity to again provide you with excellent customer service. We look forward to seeing you on your next visit with us!

August 12, 2018

Terrible After 2 weeks and over $900.00 my truck is still not right. Jim McCloud on at least 3 occasions did not return my phone calls. When I tried to compl More

by StevenJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager, Jim McCloud
Sep 13, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We apologize you feel you had a negative experience at our Dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We take all comments and concerns seriously and apologize for any inconvenience. We have done our best to try and work with you to come to a successful resolution for your complaint. We are very sorry we have not been able to find a solution that you are happy with.

August 11, 2018

Service dept. Went in to service department without an appointment for an oil change and tire rotation. Very efficient and friendly. Took my vehicle right away and More

by Dpr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Aug 14, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that you were provided with the best experience and customer service! We look forward to seeing you on your next visit!

August 11, 2018

Great and courteous service with friendly and professional type of attitude making you feel as though you are really being taking care of and that you will More

by johnmuscat555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antwone Bedford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Comstock, Rob Goodlow
Aug 14, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that you were provided with the best experience and customer service! We look forward to seeing you on your next visit!

August 09, 2018

oil change.asked questions about software updates had oil change ready as promise. ask questions about software updates to upgrade map. that was a bit confusing as Chrysler told me I could get a updat More

by dnovess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud, Stephanie Bates, Rob Goodlow
Aug 14, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We appreciate you taking the time to rate your experience with us!

August 08, 2018

Faulty transmission Have not had any success in having my transmission repaired. I am told it is not them but Chrysler. In the mean time I will be stuck with a poor opera More

by lszczygiel53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager., Jim McCloud
Aug 13, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We sincerely apologize for your inconvenience; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We understand your frustration and are sorry we have not been able to repair your transmission to your satisfaction. We take all comments and concerns seriously. Our Service Manager, Butch Martin, is aware of your experience and is working to rectify the situation. He can also be reached at 734-451-2110.

August 08, 2018

Many positive experiences with Dick Scott Service Dept. Really nice and professional people overall, a multitude of great experiences over a decade and with different departments involvement. We come back More

by jgeorgeson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Lado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harley Wood, Butch Martin, Jim McCloud, Kyle Comstock, Rob Goodlow
Aug 14, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that you were provided with the best experience and customer service! We look forward to seeing you on your next visit!

August 06, 2018

Oil Change Very helpful and a quick service. Service department was fast and efficient. I liked having my car washed after getting my oil changed, it was very ni More

by korbys2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Adams
Aug 06, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad that you were provided with the best experience and customer service! We look forward to seeing you on your next visit!

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