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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.2
600 Reviews

600 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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August 28, 2018

Terrific service experience I had a very good experience with the service department- Rob G took care of me. Ron and his team were friendly and professional - and took time to More

by TLT20203
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Goodlow
Aug 31, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that Rob and our team provided you with the best experience and customer service! We look forward to seeing you on your next visit!

August 27, 2018

Quick and on the mark Went in for an oil change and also received a recall software update. Team was courteous and helpful. Time estimate was pretty bang on where my 5yr so More

by costasm13
Recommend Dealer
Yes
Employees Worked With
Harley Wood, Jim McCloud
Aug 31, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that you were provided with the best experience and your repairs were completed promptly! We look forward to seeing you on your next visit!

August 26, 2018

oil change The worst customer service on a Saturday morning. The gentleman helping me was very rude. I will never return to this dealership again. I recommend go More

by kmerry3112
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I am not sure the gentleman’s name.
Sep 06, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We apologize you feel you had a negative experience at our Dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We are very sorry to hear you feel you were not provided with the excellent customer service our dealership strives to show our customers. We take all comments and concerns seriously and apologize for your inconvenience. Our Service Manager, Butch Martin, has been made aware of your experience and is taking steps to correct the issues addressed in your review. He can also be reached at 734-451-2110.

August 25, 2018

Very pleasant This service was very friendly and clean and fast I would tell all my friends to come here. Sorry what else can I say it was great More

by curtnicholas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Goodlow
Aug 31, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you so much for your review! We appreciate you taking the time to review your experience with us and we look forward to seeing you on your next visit!

August 25, 2018

Always a good visit here Well I came in today to have a replacement key made as I lost one my. The guys in the service dept, totally top shelf kinda guys I’d always recommend More

by HARRYDAUB66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Aug 31, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that you were provided with the best experience and customer service! We look forward to seeing you on your next visit!

August 24, 2018

Great service My Chrysler 300 went in for an oil and filter change and also a recall notice for replacement of a part. Everything was done quickly and correctly. More

by Greg B.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud, Joe Nall
Aug 31, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that you were provided with such efficient customer service! We look forward to seeing you on your next visit!

August 24, 2018

Transmission work needed My van needed internal transmission work done. It took some time, but I was never without a vehicle to drive and my service adviser, Jim, was awesome More

by djdi68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Aug 31, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that Rob provided you with the best experience and customer service and that your vehicle was repaired to your satisfaction. We look forward to seeing you on your next visit!

August 24, 2018

Nice Job Joe got me in and out with an oil change/tire rotation. Ricky opened up some Jeeps on the lot for me to look at even though I told him I was not in t More

by jeepkrad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ricky Perez, Joe Nall
Aug 31, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are happy to have been able to help you with your recent vehicle service needs. And we are always happy to assist with any questions or help view our vehicles on our lot at any time! We look forward to seeing you on your next visit with us!

August 24, 2018

oil change due. complete recall notice sent last week. In order to kep my life time warranty valid, I had the oil changed and complete service performed. I was informed that the recall had to be schedu More

by froscoe440
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McCloud, Rob Goodlow
Aug 31, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments. We appreciate you taking the time to review your experience with us!

August 23, 2018

They get the job done but are impossible to contact Call this place to speak to an associate in service is next to impossible. They do not call and update on the status of the work. They seem to be very More

by Lions
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud, Joe Nall
Aug 31, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We apologize for your inconvenience and take all comments and concerns seriously and will use them to improve our process moving forward.

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