Dick Scott Chrysler Dodge Jeep Ram - Service Center

Not impressed During repair technician caused RF wheel speed sensor to turn on ABS/TC lights on dash, that were NOT on when delivered to dealership. Service writer During repair technician caused RF wheel speed sensor to turn on ABS/TC lights on dash, that were NOT on when delivered to dealership. Service writer mentioned the sensor was contaminated with dirt, but did not explain that it caused a code and lights on dash when asked if I wanted to pay about $200 to replace sensor. Also during the repair the RF brake dust shield was left rubbing the rotor creating an obvious noise that was not addressed. When I picked Jeep up the tech and writer were both gone for the day. I don't think it's fair that I should have to pay for the sensor especially when it's only $20 my cost, that is poor customer service. I have been using your service department after having horrible experiences at Suburban, but I have had issues both times I have visited. I guess I need to try Fox Hills next. More

Excellent Jim McCloud greeted with a smile me upon entering the service department, shared service options and available packages, offered beverage and snack op Jim McCloud greeted with a smile me upon entering the service department, shared service options and available packages, offered beverage and snack options while I waited in very nice customer area until service was complete. More

Pick up There is a slow leak in the right front tire that wasn’t there when I dropped the car off for service ( + 7 miles on the odo). Didn’t have time to ar There is a slow leak in the right front tire that wasn’t there when I dropped the car off for service ( + 7 miles on the odo). Didn’t have time to argue about it or get it fixed at that time ( car wasn’t delivered, found it in the parking lot). Not a good way to keep customers..... More

Satisfied again Cruise control not working. Made an appt. It was fixed by end of the day. I feel staff is honest. I am greeted with friendly faces, and they repai Cruise control not working. Made an appt. It was fixed by end of the day. I feel staff is honest. I am greeted with friendly faces, and they repair things right the first time. If I have had an issue, this dealership makes it right. I have been very satisfied with them. More

Under warranty repair I went to service may car, 10 days no phone call no follow up, i went to the dealer to check it out, i was told the car is ready, i asked for the key I went to service may car, 10 days no phone call no follow up, i went to the dealer to check it out, i was told the car is ready, i asked for the keys and checked the car found oil was changed and the the original issue was not toughed, the guy who took my order his name is Rob Good low took my order and left for vacation, spoke with Sarah was a nice lady she tried helping me, I had to leave the car 10 more days for it to be repaired, issues was resolved but still hearing noise from the right rear door where they service was completed, i called Rob and left him a message few days ago he did not bother even to call me back to check what is going on, bad service bad customer service. More

Awesome I've tried three other dealers close to home and found all three lacking in their service. So I decided to drive 34 miles one way to use Dick Scott an I've tried three other dealers close to home and found all three lacking in their service. So I decided to drive 34 miles one way to use Dick Scott and have used them twice now and will continue to use them going forward. Only living here six months each year it took a couple of years to find a dealer with the quality of service and employees that match or surpass my local dealer in Florida. Thank you Dick Scott for taking care of my 2022 Chrysler 300s, it's my baby. Sincerely, Jack Spies More

Very professional I have been owning Chrysler vehicles for over 20 years. I have had service done at other Chrysler dealerships within 25 miles of my home and I feel th I have been owning Chrysler vehicles for over 20 years. I have had service done at other Chrysler dealerships within 25 miles of my home and I feel that your service center is the best that I have encountered... Jim and Rob very professional courteous and honest and make you feel very comfortable to deal with. More

Harley is a wonderful employee to represent DIck Scott Dodge Harley has empathy for his customers which is so lacking at a lot of organizations.in this day & age. You are very lucky to have him as an employee. Harley has empathy for his customers which is so lacking at a lot of organizations.in this day & age. You are very lucky to have him as an employee. More

Excellent Thank you for your fast prfessional service. Best dealer service experience. I will refer to all! Service advisors courteous. Waiting room nice and c Thank you for your fast prfessional service. Best dealer service experience. I will refer to all! Service advisors courteous. Waiting room nice and clean. Thanks. More

Very professional and provides great service. The service group are very customer focused from arrival to service complete. They greet you when you come in, explain the service to be completed and The service group are very customer focused from arrival to service complete. They greet you when you come in, explain the service to be completed and keep you updated. More