Dick Scott Chrysler Dodge Jeep Ram - Service Center
Plymouth, MI
600 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center
Oil Change Joe was very effect in explaining the Service the Dealership was providing; Oil Change, Tire Rotation and Wheel Alignment. Joe explained the Cost of Joe was very effect in explaining the Service the Dealership was providing; Oil Change, Tire Rotation and Wheel Alignment. Joe explained the Cost of the different Services. More
Surprised Like any dealer they are expensive but they really came thru for me. They were honest and up front with me, actually went out of their way help put m Like any dealer they are expensive but they really came thru for me. They were honest and up front with me, actually went out of their way help put my mind at ease. I had a problem with my wife's van and had already gone thru the less expensive repair options and fairly convinced it needed a new head or head work. Come to find out some of the new parts I put on must have been bad. They could have taken me for a lot but insisted in try this first. Ultimately saved me alot and earned my trust. More
Service on recall Joe did an excellent job in taking care of me at the time of service, except for follow up on part ordered for one of the recalls. Joe did an excellent job in taking care of me at the time of service, except for follow up on part ordered for one of the recalls. More
Great service I have brought my vehicles for service here, and they always provide prompt service, and staff is always nice. They have also been very accommodating, I have brought my vehicles for service here, and they always provide prompt service, and staff is always nice. They have also been very accommodating, either driving me home by shuttle, or doing work while I wait (without having me wait for too long). Sorry I don't remember the names but appreciate the service. More
Oil change extras The rep suggested a front end alignment but was not accurate on the cost of the service. I was quoted 49.99 and the service was actually 59.99 plus ta The rep suggested a front end alignment but was not accurate on the cost of the service. I was quoted 49.99 and the service was actually 59.99 plus taxes and shop fees, totaling 73 ish dollars I had not initially planned to spend. More
Amazing Customer Service and Work I've been coming to Dick Scott for service since I first moved here in early 2012. My initial visit was due to their proximity and being open for some I've been coming to Dick Scott for service since I first moved here in early 2012. My initial visit was due to their proximity and being open for some services on Saturday - since I have moved across to Macomb but still make the drive for everything to include oil changes and tire rotations. My most recent visit began with a vehicle breakdown linked to a recall (I added additional services that were coming due to save myself time). The level of customer service I received when this emergency repair occurred was legendary! I worked with Noel to ensure my vehicle could be worked on for the recall issue and then she and Sarah made sure I had a rental vehicle for the time period it would be in repairs. At that moment I urgently needed a large vehicle and they made sure that Enterprise (just down the street from them - awesome folks as well) provided me with a minivan that met my needs perfectly. Jason wrote up my ticket and gave me expert advice on a few other services that I could get done while the recall work was completed which saved me a lot of time and money as well. I will continue to come to Dick Scott in Plymouth for as long as I have my Dodge and will always recommend others do the same! More
Awful new service advisor You need to retrain your new service advisor on customer service skills and how to treat a customer, didn't appreciate him asking another advisor to h You need to retrain your new service advisor on customer service skills and how to treat a customer, didn't appreciate him asking another advisor to handle me More
Recall service and oil ... change Excellent service, personable yet professional Butch always does a great job! He understands what is needed each time. On another topic I am wond Excellent service, personable yet professional Butch always does a great job! He understands what is needed each time. On another topic I am wondering if there is a recall on the satellite service antenna/fin, as I continue to have a pound staticsound and some Stations don’t come in well. Can be sporadic. More
Service Went in for an oil change and tire rotation, found out the front driver's side tire was out of alignment, so approved front end alignment. I asked ho Went in for an oil change and tire rotation, found out the front driver's side tire was out of alignment, so approved front end alignment. I asked how long it would take to have the vehicle serviced, I was told 1-1/2 to 2 hours. I was called to authorize the replacement of the air filter. I authorized the replacement and was told the car was completed once the air filter was replaced. I was being picked up by the shuttle driver and the driver hadn't arrived after 40 minutes so I called the dealership and was told that the alignment was not completed and that I would be called to let me know the service was completed and the shuttle driver was on his way. In total the service took 5-1/2 hours, which is a lot different than what I was told. More
Made my day Needed a day of repair and more problems arose. Everyone in the service department was friendly and intentional delivering great service. Thanks, it m Needed a day of repair and more problems arose. Everyone in the service department was friendly and intentional delivering great service. Thanks, it made my day. More