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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.2
600 Reviews

600 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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September 22, 2018

Oil Change Joe was very effect in explaining the Service the Dealership was providing; Oil Change, Tire Rotation and Wheel Alignment. Joe explained the Cost of More

by Satenig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nall
Sep 24, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that Joe provided you with the best experience and customer service! We look forward to seeing you on your next visit!

September 21, 2018

Surprised Like any dealer they are expensive but they really came thru for me. They were honest and up front with me, actually went out of their way help put m More

by jkuzich1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mechanic Ron, Rob Goodlow
Sep 24, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to have had the opportunity to earn your business and provide you with affordable and efficient service. We look forward to seeing you on your next visit with us!

September 21, 2018

Service on recall Joe did an excellent job in taking care of me at the time of service, except for follow up on part ordered for one of the recalls. More

by rkotlarczyk
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joe Nall
Sep 24, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We appreciate you taking the time to rate your experience with us!

September 21, 2018

Great service I have brought my vehicles for service here, and they always provide prompt service, and staff is always nice. They have also been very accommodating, More

by deew28
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Do not recall
Sep 24, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments! We appreciate you taking the time to review your experience with us!

September 20, 2018

Oil change extras The rep suggested a front end alignment but was not accurate on the cost of the service. I was quoted 49.99 and the service was actually 59.99 plus ta More

by cmbalagna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bone
Sep 24, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We apologize for the miscommunication. Our Service Manager has been made aware of your experience and is working to address the concerns in your review. He can also be reached at 734-451-2110.

September 20, 2018

Amazing Customer Service and Work I've been coming to Dick Scott for service since I first moved here in early 2012. My initial visit was due to their proximity and being open for some More

by MFrisbee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel, Sarah
Sep 24, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are happy to have been able to make your service with us as easy and convenient as possible. We look forward to seeing you on your next visit with us!

September 18, 2018

Awful new service advisor You need to retrain your new service advisor on customer service skills and how to treat a customer, didn't appreciate him asking another advisor to h More

by jackie39161
Recommend Dealer
No
Employees Worked With
Jason Bone
Sep 27, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We apologize you were not satisfied with your service visit. At Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We take all comments and concerns seriously. Our Service Manager is aware of your experience and has taken steps to address the concerns in your review. We have had you back into our service department since your review was written and worked with you to make sure you are satisfied with your service. We again apologize for your inconvenience and appreciate you giving us the opportunity to make it right.

September 18, 2018

Recall service and oil ... change Excellent service, personable yet professional Butch always does a great job! He understands what is needed each time. On another topic I am wond More

by lmkphd007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Butch Martin
Sep 20, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that Butch provided you with the best experience and customer service! We would love to assist you with getting more information on any possible vehicle recalls. Our Service Department can access that information for you and can be reached at 734-451-2110.

September 16, 2018

Service Went in for an oil change and tire rotation, found out the front driver's side tire was out of alignment, so approved front end alignment. I asked ho More

by pgarcia3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason Bone
Sep 17, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We are sorry to hear you feel you had a negative experience at our Dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We apologize your original time estimate was not accurate. We understand your time is valuable and we are sorry that our estimate was not accurate. Our Service Manager has been made aware of your experience and is working to address the concerns in your review. He can also be reached at 734-451-2110.

September 16, 2018

Made my day Needed a day of repair and more problems arose. Everyone in the service department was friendly and intentional delivering great service. Thanks, it m More

by michie1515
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Sep 17, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that you were provided with the best experience and customer service! We look forward to seeing you on your next visit!

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