Dick Scott Chrysler Dodge Jeep Ram - Service Center

I came in to report and have repaired the window behind the driver’s seat . The motor that raised the window was broken and the window wouldn’t go up to the top . There remained a gap of approximately one the driver’s seat . The motor that raised the window was broken and the window wouldn’t go up to the top . There remained a gap of approximately one inch . While the car was being inspected I went to the showroom to look at the new cars . Alecia Beato greeted me as my son and I walked into the area . She was very helpful and took me outside to look at the Jeep Compass which is close to the Jeep Liberty which I had . She ended up giving me a copy of the window sticker and stapled her card to the corner . It took me a few weeks to make a decision. Alecia was patient with me but checked back with me to see if she could answer any questions I might have . I finally made the decision to trade in my Liberty for a Compass . Since the Compass I was interested in was sold she helped me find a different color . I really love it more than the first one. Alecia took me through all the necessary steps to complete the sale . She introduced me to Justin Baxter who helped me with the financial side of the sale. He was also very helpful , and like Alecia answered any questions that I had. Alecia proceeded to tell me about different functions of my car . She assured me that she would answer any future questions I might have . She was considerate not to overwhelm me with too much information . I would definitely go back to Alecia with any future purchases I might have at Dick Scott ! More

I really don’t want to write this review. I live in I really don’t want to write this review. I live in Plymouth, I love the community, I want all businesses here to succeed. But this dealership is in I really don’t want to write this review. I live in Plymouth, I love the community, I want all businesses here to succeed. But this dealership is in need of major customer service reform. So I’m hopeful this review will direct potential customers away to a better customer experience elsewhere, and inspire Dick Scott to invest in a customer service program for its staff. I brought my 2016 Ram 1500 in for service. The engine light was coming on along with the stability control light, and it was losing power. The first time I brought it in they kept it all day and couldn’t find a problem. They reset the engine light and sent me home. Driving to work the next day the engine light and stability control light came on and the same issue occurred. I dropped it off and this time they made about $1,000 in repairs. Took two days. Get my truck back for the second time, and sure enough driving to work the next morning the same issue occurred. Took it back in, they kept it a week, made more repairs this time for $1,600. I thought finally they found the issue. Sure enough next day driving to work the same issue occurred. All in all they had my truck three different occasions for two weeks, charged me nearly $3,000 for repairs that were clearly guesses, and ultimately couldn’t repair what appears to be an electrical issue. Other issues at the dealership: If you read through the other negative reviews here, Jason Scott the General Manager often responds inviting customers to contact him. I viewed that as a positive, and thought maybe he’d be willing to help with my frustrating experience. I reached out to him, and sadly I never got a response. I also attempted to contact Kevin the service manager. To give him credit he did response once, the second time he did not. I was so upset and frustrated I offered to trade my vehicle in. It’s paid off and was there at the service center already, so why not. I asked a sales person to go check it out for trade. I never got a call back on that, and never got quoted a new truck. They don’t greet you when you walk in. They’re extremely unfriendly, and it feels like you’re a burden rather than a valuable customer. I think it’s appropriate we keep in mind, we as consumers are doing them a favor by paying them for a service or for a product. They don’t direct you to your car when you check out, they hand you the keys and your left to wander the lot looking for your car yourself. Thank god for panic buttons. When I dropped my truck off the first time and went to pick it up, somehow the windshield had cracked. I claimed it wasn’t like that when I dropped it off, they claimed it was. In the end that’s my word against theirs I suppose. Needless to say I won’t be servicing any vehicles there or purchasing vehicles there. And I would highly recommend to my fellow Plymouth residents to stay away as well. Until they can demonstrate they’ve made significant strides in improving their customer experience. Which sincerely I hope they do. More

Michael was very friendly and they got my oil change and tire rotation done in a short wait. He helped get a good price on a package for me as well. tire rotation done in a short wait. He helped get a good price on a package for me as well. More

I was in and out with a oil change...the service is excellent....was in and out last month with tires and sensors....Dick Scott is certainly about their business..my son thanks you as well for it's his excellent....was in and out last month with tires and sensors....Dick Scott is certainly about their business..my son thanks you as well for it's his car and I'm just the passenger and the car note payer.....Thanks Jim for your good service. More

My car was there for a transmission issue and overheating. They had it almost 2 weeks to replace a radiator hose and did nothing to the transmission but drive it and tell me there was nothing wro overheating. They had it almost 2 weeks to replace a radiator hose and did nothing to the transmission but drive it and tell me there was nothing wrong. I have a Chrysler warranty so I have to go to a dealership for service but will never return here if I can help it. I'm just waiting for the transmission to fail again so I can be without my car another 2 weeks. More

Service advisor Moreno His customer service 5 stars he He called me on time and got the service done ✅ good experience On time no excuses 👍Moreno He called me on time and got the service done ✅ good experience On time no excuses 👍Moreno More

overcharged and made up price for an oil change. I will go back to my original Jeep dealer. Oil change is 23.95 full service. Dick Scott charged $45 with no justification after charging me over $100. I will go back to my original Jeep dealer. Oil change is 23.95 full service. Dick Scott charged $45 with no justification after charging me over $100. More

I purchased my 2020 jeep wrangler in March. At the time the vehicle hesitated a little on acceleration. I was told it was due to the fact that it was learning my driving habits. After 3500 miles it never g the vehicle hesitated a little on acceleration. I was told it was due to the fact that it was learning my driving habits. After 3500 miles it never got better maybe worse. It took me two weeks to be able to get my jeep in for service. When I went to pick it up I was told there was nothing wrong and all of the jeeps that they have on their lot drive the same way. That was unsatisfactory.The jeep still hesitates on acceleration. That isn’t right and they will not fix it.Now I am forced to take it to another dealer and hopefully get it fixed. I will never return to Dick Scott Chrysler Jeep Dodge Ram whatever again. More

I had the best experience your service representative Jim was very pleasant and helpful. They serviced my car in one day everyone did a great job. Thanks Jim was very pleasant and helpful. They serviced my car in one day everyone did a great job. Thanks Jim More