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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.5
603 Reviews

603 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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September 24, 2020

I was in and out with a oil change...the service is excellent....was in and out last month with tires and sensors....Dick Scott is certainly about their business..my son thanks you as well for it's his More

by Tonya Marie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Sep 24, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you so much for your excellent review! We are so glad that Jim had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Dick Scott Chrysler Dodge Jeep Ram. Please don't hesitate to reach out if you need anything else. Get your best shot at Dick Scott! Your customer service team @ Dick Scott

August 07, 2020

My car was there for a transmission issue and overheating. They had it almost 2 weeks to replace a radiator hose and did nothing to the transmission but drive it and tell me there was nothing wro More

by karibarton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim McCloud
Aug 22, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We are sorry to hear you were not completely satisfied with your visit. We take all comments and concerns very seriously. Our service manager has been made aware of your experience and is working to address the concerns in your review. He can also be reached at 734-451-2110.

July 31, 2020

Service advisor Moreno His customer service 5 stars he He called me on time and got the service done ✅ good experience On time no excuses 👍Moreno More

by ayache13
Recommend Dealer
Yes
Employees Worked With
Moreno
Aug 01, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Dick Scott Chrysler Dodge Jeep Ram. We will let Moreno know that you appreciated his services! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

July 21, 2020

overcharged and made up price for an oil change. I will go back to my original Jeep dealer. Oil change is 23.95 full service. Dick Scott charged $45 with no justification after charging me over $100. More

by jeep
Price
Recommend Dealer
No
Employees Worked With
n/a
Aug 07, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We are sorry to hear you were not completely satisfied with your visit. At Dick Scott Chrysler Dodge Jeep Ram, our goal is complete satisfaction and exceptional service to all customers. We apologize for your inconvenience. We take all comments and concerns seriously and and have brought your concerns to the attention of our Service Manager. Jason Scott

July 21, 2020

I purchased my 2020 jeep wrangler in March. At the time the vehicle hesitated a little on acceleration. I was told it was due to the fact that it was learning my driving habits. After 3500 miles it never g More

by terrylhicks2003
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jason Bone, Jim McCloud
Aug 07, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Our goal at Dick Scott Chrysler Dodge Jeep Ram is complete satisfaction and exceptional service to all customers. We are very sorry to hear you feel you were not provided with the excellent customer service our dealership strives to show our customers. We take all comments and concerns seriously and our Service Manager is looking into the concerns in your review. Regards, Jason Scott

July 18, 2020

I had the best experience your service representative Jim was very pleasant and helpful. They serviced my car in one day everyone did a great job. Thanks Jim More

by rose
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Jul 19, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

It has been a pleasure serving you, Rose. Quality customer service is always our number one priority, and we're happy to hear that Jim met your expectations. Thank you again for choosing Dick Scott Chrysler Dodge Jeep Ram, we look forward to having you as one of our valued customers for many more years to come! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

July 17, 2020

GREAT SERVICE The first impression was not so good when I brought my vehicle in for service that day as one service advisor was ornery with his employees and the ot More

by Love My Ram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Jul 17, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're glad that you were satisfied with your service experience and would be happy to discuss any concerns you might have with you directly. We sincerely value your business and we hope to see you again! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

July 16, 2020

Disapointing at best. We brought our RAM 1500 in for an oil change, loud humming and brake noise and front sensor went out. Made the appointment online 5 days in advance si More

by jeff61mi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department.
Aug 02, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Jeff, Thank you for your feedback. It sounds like the issue has been resolved to your satisfaction. If that is not the case, or if there is anything else we can help you with, please don't hesitate to reach out. Sincerely, Jason Scott

July 15, 2020

Always taken care of by the group, needed quite a bit of work done as well as an oil change. More than pleased, kept my car for over a week but got everything situated. More

by JLEWANDOWSKI992
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Jul 15, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Get your best shot at Dick Scott! Your customer service team @ Dick Scott

July 08, 2020

Both Brad and Lori were wonderful to work with and very responsive. They always made time to answer any questions I had. I will definitely use Dick Scott Collision in the future. More

by AMYX
Recommend Dealer
Yes
Employees Worked With
Lori Krystoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Lado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2020 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you, Amy, for taking the time to share your thoughts on working with Brad and Lori. We're glad to hear we delivered such a great experience! Get your best shot at Dick Scott! Your customer service team @ Dick Scott