Dick Scott Chrysler Dodge Jeep Ram - Service Center

overcharged and made up price for an oil change. I will go back to my original Jeep dealer. Oil change is 23.95 full service. Dick Scott charged $45 with no justification after charging me over $100. I will go back to my original Jeep dealer. Oil change is 23.95 full service. Dick Scott charged $45 with no justification after charging me over $100. More

I purchased my 2020 jeep wrangler in March. At the time the vehicle hesitated a little on acceleration. I was told it was due to the fact that it was learning my driving habits. After 3500 miles it never g the vehicle hesitated a little on acceleration. I was told it was due to the fact that it was learning my driving habits. After 3500 miles it never got better maybe worse. It took me two weeks to be able to get my jeep in for service. When I went to pick it up I was told there was nothing wrong and all of the jeeps that they have on their lot drive the same way. That was unsatisfactory.The jeep still hesitates on acceleration. That isn’t right and they will not fix it.Now I am forced to take it to another dealer and hopefully get it fixed. I will never return to Dick Scott Chrysler Jeep Dodge Ram whatever again. More

I had the best experience your service representative Jim was very pleasant and helpful. They serviced my car in one day everyone did a great job. Thanks Jim was very pleasant and helpful. They serviced my car in one day everyone did a great job. Thanks Jim More

GREAT SERVICE The first impression was not so good when I brought my vehicle in for service that day as one service advisor was ornery with his employees and the ot The first impression was not so good when I brought my vehicle in for service that day as one service advisor was ornery with his employees and the other service advisor was ornery with me. Generally the staff is always friendly. Everything worked out in the end and I am satisfied with the service. More

Disapointing at best. We brought our RAM 1500 in for an oil change, loud humming and brake noise and front sensor went out. Made the appointment online 5 days in advance si We brought our RAM 1500 in for an oil change, loud humming and brake noise and front sensor went out. Made the appointment online 5 days in advance signed up for a loaner and showed up for our appointment Monday on time. We stood around waiting for 20 minutes for someone to wait on us, when they did we were told that there were no loaners but we could walk down the road and rent a car if they had one. Even though the web site said we had a loaner and its part of our service contract. Fast forward 4 days no phone calls so we called to see how our truck was progressing. We are told that they have been real busy and haven't gotten to it yet and it might be next week sometime. We went and got the truck, made an appointment at Fox Hills with Dale, took it in the next day, got a loaner and had the truck fixed the next day. This isn't the first time we have had problems with Dick Scott but it will be the last time. I can't recommend them find someone else that appreciates your business. More

Always taken care of by the group, needed quite a bit of work done as well as an oil change. More than pleased, kept my car for over a week but got everything situated. work done as well as an oil change. More than pleased, kept my car for over a week but got everything situated. More

Both Brad and Lori were wonderful to work with and very responsive. They always made time to answer any questions I had. I will definitely use Dick Scott Collision in the future. responsive. They always made time to answer any questions I had. I will definitely use Dick Scott Collision in the future. More

Easy and Fast Warranty Repair My Jeep Windshield was replaced from warranty with no problem or fuss. Collision center service was fast and friendly. No complaints and would recomme My Jeep Windshield was replaced from warranty with no problem or fuss. Collision center service was fast and friendly. No complaints and would recommend to others. More

Jim made sure I got in and out with no problems. Ricky is always on top of his stuff & gets me taken care of every time! always on top of his stuff & gets me taken care of every time! More

Lack of follow-up There was a big service gap between our initial appointment and the follow up. The website service scheduler does not work. I ended having to call t There was a big service gap between our initial appointment and the follow up. The website service scheduler does not work. I ended having to call to schedule an appointment. Our simple service required a part with a few day lead time so we took our car back home to wait for the part to come in. No one ever called us to say the part arrived. We again tried to use the website service scheduler to schedule a follow up appointment - again it didn't work. Frustrated we dropped off the car for service unscheduled. We expected not to be serviced immediately however it would be so much better if the service person would just be upfront and say, we are booked and we won't be able to get the car serviced for 5 days. This is unpleasant news but allows us to plan instead we got bland "someone may get a chance to look at it today but for sure tomorrow" and then we have to call back the next day to get the same routine answer. We get you are busy but please be more conservative on when the car will be done. More