Dick Scott Chrysler Dodge Jeep Ram - Service Center

Good service, easy to work with! Had to have a new manual transmission put into my Jeep Wrangler. Work was done under warranty. Rob in the service department handled the whole process Had to have a new manual transmission put into my Jeep Wrangler. Work was done under warranty. Rob in the service department handled the whole process perfectly, and made it very easy. Everyone there was very helpful, and the mechanics seem to do a great job too, because my Jeep runs great now. I would definitely recommend Dick Scott to others. More

Oil change Quality service and good overall check of my vehicle. Done in a timely manner. Nice customer area available to wait in. Available to discuss recommend Quality service and good overall check of my vehicle. Done in a timely manner. Nice customer area available to wait in. Available to discuss recommendations needed More

Great service again Although the repir did take 2 days the service team did a great job. The tech did struggle to figure out how to repair the configuration of the new t Although the repir did take 2 days the service team did a great job. The tech did struggle to figure out how to repair the configuration of the new touch screen unit. However once he was given the solution he did a great job. More

A bit disappointed Just brought in for an oil change and tire rotation...no one got me when my car was done...over an hour and half wait to find out that a customer behi Just brought in for an oil change and tire rotation...no one got me when my car was done...over an hour and half wait to find out that a customer behind me remembered my car and he told me he thought my car was done...I looked and it was...my car never got washed either...the service guy was courteous. . More

Recall Brought my truck in for a recall. Rob did a great job and letting me know the approximate time that it would take to fix. They finished early! Even Brought my truck in for a recall. Rob did a great job and letting me know the approximate time that it would take to fix. They finished early! Even had hot coffee and breakfast sandwiches. Great experience More

Oil chnage Staff is always very friendly and responsive. What I appreciate about them most is that they are realistic on timing and expectations. No upsells or m Staff is always very friendly and responsive. What I appreciate about them most is that they are realistic on timing and expectations. No upsells or misleading sales tactics. More

Service Slow service and poor follow up. I used the night drop off in hopes to get my car repaired quickly. They completed a software update and change in Slow service and poor follow up. I used the night drop off in hopes to get my car repaired quickly. They completed a software update and change in settings for the parking break. I never received a call on the day of the appointment. Next morning while waiting for them to open they called stating it was ready for pick up. When I asked why it wasn’t finished the same day I was told my rep left at 5 and the car was completed at 5:30. More

Bad Service I had a remaining payed tire rotation service and explained before jobs start, but they snuck in that service charge without noticing me at the end. I I had a remaining payed tire rotation service and explained before jobs start, but they snuck in that service charge without noticing me at the end. I paid for 3 oil change and 3 tire rotation service, but 1 tire rotation was not completed. I had to explain may times that was paid previously and they finally removed but doesn’t seems to believe my word. They did not tell me changing 3 wiper blades costing $80.75. I only asked driver side blade and real window blade needs to be changed but they replaced passenger side blades anyway, but I did not argue and paid without saying anything because it may take more hours of explanation. Approximately had to wait 6 hours for 2 days. I have got oil change, clean and adjust brakes, wiper blades (3) change and replacing molding on passenger door. The total charge was $411.50. It seems too much charger and too many hours waiting. I was there for 2 days in a row, but they did not have the first day service information and nobody had record of what they did for my car, so I had to call my colleges to look for the invoice they gave me a day before. More

Great staff- greated warmly & quickly From arrival to departure- staff kept me informed, offered coffee, showed me the lounge- warm and friendly- and they delivered on time - thank you ver From arrival to departure- staff kept me informed, offered coffee, showed me the lounge- warm and friendly- and they delivered on time - thank you very much More