Dick Scott Chrysler Dodge Jeep Ram - Service Center

not the ususal service I have ben going to Dick Scott Dodge ever since Bruce Campell closed, and for the most part have had excellent service. That was not the case on my la I have ben going to Dick Scott Dodge ever since Bruce Campell closed, and for the most part have had excellent service. That was not the case on my last visit. The service person checking me in was either having a bad day, or was new to the job. He was very nice, and very apologetic, but it took forever. I was buying a service contract, and he had to do it twice because the first time he wrote me up for the wrong one. Then checking me in for an oil change and tire rotation took another 10 -15 minutes. Then neither the CS person nor the service tech could find the lug lock nut in the dashboard cup holder. I ended up going to the bay to show them where it was.(They did n not know where the cup holder was.) Then something was wrong with the bill because it came up as the wrong amount, so the CS person had to redo it. I am usually out in about an hour, I was there 2 hrs. and 10 mins. More

Very friendly and professional service! I was meet with a friendly greeting, offered hot coffee and even a hot breakfast! I was seen on time with my appointment, given a good explanation an I was meet with a friendly greeting, offered hot coffee and even a hot breakfast! I was seen on time with my appointment, given a good explanation and time needed for the fix. Professional, fast and friendly. Nice to see great customer service! More

Fast, friendly, thorough Had my oil changed and was there less than 30 minutes. Will definitely be returning in the future. Butch Martin & Rob Goodlow were amazing!!!! Extreme Had my oil changed and was there less than 30 minutes. Will definitely be returning in the future. Butch Martin & Rob Goodlow were amazing!!!! Extremely impressed. More

Car Died Battery Replacement Pulled into a gas station on my way into work to fill up. After filling up, go into the (push start), car was completely dead. Had to get the car towe Pulled into a gas station on my way into work to fill up. After filling up, go into the (push start), car was completely dead. Had to get the car towed and they took care of it in a timely manner. There were other issues with the car (HFM module I believe needs to be flashed and updated) and the active grill shutters aren't turning on. To charge 90$ to look at a battery, 90$ to look at the HFM Module, and $90$ to look at the active grill shutter is just wrong. Even if just two of these items were simply looked at for the original 90$ I would of been okay with that but not 270$ to look at 3 things. I would of gave 5 stars but wasn't happy with that one part. More

Excellent communication and service The service dealer double checked my tires, explained why I the one was not repairable and ordered a new one for me They made sure I got home safe The service dealer double checked my tires, explained why I the one was not repairable and ordered a new one for me They made sure I got home safe and sound with transportation for me to use for my appointments. More

New Key Fob I lost a key fob and called to find out what I could do. I was told to bring the car in and I did so. Work was done very quickly. Service advisor ( I lost a key fob and called to find out what I could do. I was told to bring the car in and I did so. Work was done very quickly. Service advisor (Jason) was very helpful. More

No fault car repair of left rear fender The evaluation was fair, and performed timely with full satisfaction I would recommend this shop for any future car repairs, but I will be very happy The evaluation was fair, and performed timely with full satisfaction I would recommend this shop for any future car repairs, but I will be very happy to not return with a car repair. THANKS More

Great service, friendly knowledgeable employees! Rob Goodlow was very knowledgeable and helpful for my first oil change and tire rotation for my new Hellcat! Butch Martin was also informative and fri Rob Goodlow was very knowledgeable and helpful for my first oil change and tire rotation for my new Hellcat! Butch Martin was also informative and friendly! Great overall experience ! This was my first time having service work done at Dick Scott, and I was impressed! I'll definitely be back! More

Service employee Trying to sell me more.Work nights called fr shuttle. No call. called again fr shuttle had to get to work The guy went home. Trying to sell me more.Work nights called fr shuttle. No call. called again fr shuttle had to get to work The guy went home. More

Not a great experience this time Was told part was in, yet 3 days after was told the part wasn't up to standards after we brought in the mini van and had to wait another 2 days. 5 day Was told part was in, yet 3 days after was told the part wasn't up to standards after we brought in the mini van and had to wait another 2 days. 5 days total. When we received the mini van back it wasn't cleaned out. It was filthy. Dirty hand prints everywhere. Usually We have a great experience here. However, this time was below average. Did speak to a manager on the way our which she agreed that it was below standard and she said to bring back another time because we couldn't wait. More