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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.9
614 Reviews

614 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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October 30, 2018

Jason the service rep. was very helpful and knowledgeable. Jason took extra time and went the extra mile to ensure the servicing of my vehicle was complete and to my satisfaction. Please let him see my review More

by alleylw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bone
Nov 02, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that Jason provided you with such great customer service! We will be sure to share your review with him and we look forward to seeing you on your next visit!

October 30, 2018

Great service, terrible pricing My recall, oil change and tire rotation was scheduled for 7am on a Monday. They took me in right away and I took the courtesy shuttle to work. I rec More

by Eric R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Schou
Nov 02, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review. We are glad you were provided with great customer service. We are sorry you were not satisfied with the pricing. Our Service Manager has been made aware of your experience and is working to address the concerns in your review. He can also be reached at 734-451-2110.

October 27, 2018

Dick Scott Dodge review Dick Scott Dodge Service was awesome...again! Rob Goodlow is the best service guy I have EVER dealt with, always helpful and enthusiastic a great asse More

by rickakelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Goodlow
Oct 30, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that Rob provided you with such a great experience and customer service! We look forward to seeing you on your next visit!

October 26, 2018

It was a very efficient and positive service experience. The Service Representative was very professional, friendly and courteous. Overall, we were very pleased with the service experience and will certainl More

by tgattoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bone
Oct 30, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that you were provided with the best experience and customer service! We look forward to seeing you on your next visit!

October 26, 2018

New tire for my Jeep I noticed my tire was low in the morning after dropping my daughter at school. Drove right to the service door and got help with the issue right away More

by a2betterhealthvending
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Schou
Oct 26, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to have been able to make your service with us as easy and convenient as possible. We look forward to seeing you on your next visit with us!

October 21, 2018

Over charge..got same service done at another dealership and Be very careful, get second opinion. They will over charge you . I went to another dealership and the diagnostic test was wrong as well. Very disappoi More

by barbeestransportation
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Torres
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Nall
Oct 25, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We apologize you feel you had a negative experience at our Dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction to all customers. The pricing you were offered was based originally on OEM parts. We did offer other options, however, you decided to have the work performed elsewhere. We are sorry that we were not able to successfully find an arrangement to satisfy your request. If you would like to discuss this matter further please contact us at 734-451-2110.

October 20, 2018

great service . I was going to buy four tires at Belle tire or Walmart for $195.00 each but great service person Rob Goodlow sold me four Goodyears for About $500.00 More

by lindalinsea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Roundy, Jack McKenna, Rob Goodlow
Oct 23, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that Rob was able to find you the best price on your tire replacement! We look forward to seeing you on your next visit!

October 20, 2018

Didn't complete service and made me wait 2 hours What can I say... Brought in my Jeep for simple oil change and recall, via appointment that I had made a week prior. They had me waiting over 2 hours More

by mpsangha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah Ashworth
Oct 23, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We apologize you feel you had a negative experience at our Dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. As we explained during your visit, your appointment was scheduled for only an oil change and tire rotation. The recall you requested be performed is not able to be completed on a Saturday due to the amount of time and work needed to have it properly completed. We did offer to make arrangements to schedule a second appointment, at your convenience, during the week and provide a shuttle to make this appointment as convenient as possible for you. We, again, are sorry that we were not able to successfully resolve this matter to your satisfaction.

October 20, 2018

Excellent Customer Service Great Dealership that provides excellent customer service. Staff is Professional and Friendly. They explain in detail what type of service you need an More

by DILWORTH_JOSEPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nall
Oct 23, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to have had the opportunity to provide you with such great customer service. We look forward to seeing you on your next visit with us!

October 19, 2018

Purchased new tires and rims. Great service. They made it very easy to get the new tires without a hassle at a fair price. I appreciate the prompt service by Jason and Mike. More

by DRUSSELL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that Mike and Jason were able to make your tire purchase so easy! We look forward to seeing you on your next visit!

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