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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.2
600 Reviews

600 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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October 26, 2018

New tire for my Jeep I noticed my tire was low in the morning after dropping my daughter at school. Drove right to the service door and got help with the issue right away More

by a2betterhealthvending
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Schou
Oct 26, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to have been able to make your service with us as easy and convenient as possible. We look forward to seeing you on your next visit with us!

October 21, 2018

Over charge..got same service done at another dealership and Be very careful, get second opinion. They will over charge you . I went to another dealership and the diagnostic test was wrong as well. Very disappoi More

by barbeestransportation
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Torres
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Nall
Oct 25, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We apologize you feel you had a negative experience at our Dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction to all customers. The pricing you were offered was based originally on OEM parts. We did offer other options, however, you decided to have the work performed elsewhere. We are sorry that we were not able to successfully find an arrangement to satisfy your request. If you would like to discuss this matter further please contact us at 734-451-2110.

October 20, 2018

Didn't complete service and made me wait 2 hours What can I say... Brought in my Jeep for simple oil change and recall, via appointment that I had made a week prior. They had me waiting over 2 hours More

by mpsangha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah Ashworth
Oct 23, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We apologize you feel you had a negative experience at our Dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. As we explained during your visit, your appointment was scheduled for only an oil change and tire rotation. The recall you requested be performed is not able to be completed on a Saturday due to the amount of time and work needed to have it properly completed. We did offer to make arrangements to schedule a second appointment, at your convenience, during the week and provide a shuttle to make this appointment as convenient as possible for you. We, again, are sorry that we were not able to successfully resolve this matter to your satisfaction.

October 20, 2018

great service . I was going to buy four tires at Belle tire or Walmart for $195.00 each but great service person Rob Goodlow sold me four Goodyears for About $500.00 More

by lindalinsea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Roundy, Jack McKenna, Rob Goodlow
Oct 23, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that Rob was able to find you the best price on your tire replacement! We look forward to seeing you on your next visit!

October 20, 2018

Excellent Customer Service Great Dealership that provides excellent customer service. Staff is Professional and Friendly. They explain in detail what type of service you need an More

by DILWORTH_JOSEPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nall
Oct 23, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to have had the opportunity to provide you with such great customer service. We look forward to seeing you on your next visit with us!

October 19, 2018

Purchased new tires and rims. Great service. They made it very easy to get the new tires without a hassle at a fair price. I appreciate the prompt service by Jason and Mike. More

by DRUSSELL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Scott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that Mike and Jason were able to make your tire purchase so easy! We look forward to seeing you on your next visit!

October 17, 2018

Good service, easy to work with! Had to have a new manual transmission put into my Jeep Wrangler. Work was done under warranty. Rob in the service department handled the whole process More

by tkantzler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Goodlow
Oct 23, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad Rob and our service team were able to provide you with such a great experience and customer service!

October 17, 2018

Oil change Quality service and good overall check of my vehicle. Done in a timely manner. Nice customer area available to wait in. Available to discuss recommend More

by kbor1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bone
Oct 23, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that you were provided with the best experience and customer service! We look forward to seeing you on your next visit!

October 17, 2018

Won't fix a car under warranty I purchased a lifetime warranty for my car (back in 2007) Most repairs are fully covered as they fall under the warranty. For over 6 months now, I hav More

by lknechte
Recommend Dealer
No
Employees Worked With
Other Employees : Harley Wood, Jim McCloud, Rob Goodlow, Joe Nall, Jason Bone, Sarah Ashworth, Noel Carter, Daryl Schou
October 16, 2018

Great service again Although the repir did take 2 days the service team did a great job. The tech did struggle to figure out how to repair the configuration of the new t More

by Phil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Oct 23, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We appreciate your patience while we completed your repair. We look forward to seeing you on your next visit!

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