Dick Scott Chrysler Dodge Jeep Ram - Service Center
Plymouth, MI
600 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center
Excellent service! Never had a bad experience with this dealership, good And fast service. Will recommend this dealer to my friends and family. When I leased this car th Never had a bad experience with this dealership, good And fast service. Will recommend this dealer to my friends and family. When I leased this car the sales person was able to meet my requirements. More
Very disappointing carelessness My wife took her new vehicle here for her first oil change. When she got home we smelled oil burning and found oil sprayed all over the engine compart My wife took her new vehicle here for her first oil change. When she got home we smelled oil burning and found oil sprayed all over the engine compartment. Turns out the new filter o-ring seal was installed incorrectly or damaged. I returned to the dealer and to be fair, the service tech was apologetic and fixed the problem quickly but this should have been checked before releasing the vehicle. To make matters worse, I checked the tire pressure monitor on my way back home and found the tires had 39psi which is considerably over inflated. I monitor her tire pressure regularly to make sure they maintain the correct 30psi as specified. I just checked them last week and they were at 31psi so either their gauge is inaccurate or they're simply careless. More
Three trips to correct an alignment issue Took in my Jeep for an oil change and was told my wheel camber was off. After I got my vehicle back the steering wheel was out of center and the vehic Took in my Jeep for an oil change and was told my wheel camber was off. After I got my vehicle back the steering wheel was out of center and the vehicle pulled to the right! Took it back the next day and it was worse! Went back again and took the service Mgr. for a ride and he confirmed my complaint. Left it for a third time and with his supervision they got it right? More
Extended Warranty work I recently heard a man on radio state he was having trouble finding dealership to work on his car because he had an extended warranty and for some rea I recently heard a man on radio state he was having trouble finding dealership to work on his car because he had an extended warranty and for some reason ($) dealerships didn’t want his business. That is NOT the case with Dick Scott. I bought my van from them and the extended warranty and Dick Scott has serviced my van giving me very good customer service. Van has been in for various warranty work and recently was in for an intermittent starting problem and they took care of the van. Joe Nall,my service advisor, is a good listener and thorough. He looked at service history, talked to technician, and repairs were made without hassle. I have received a loaner when a repair took longer than promised for circumstances out of their control. I would recommend this dealership for purchase and service of a vehicle. Also, the ladies, especially Nicole, in the cashier room where you pay for repairs have given me great customer service. They answer phones, Cash people out, and log me my bonus points. They have even hunted down an advisor for me in past when he wasn’t at his desk. That was customer service! More
Oil change and Tire rotation done fast! Thank you Joe Nall for getting my truck checked in for an oil change while on my way to work. I recieved a call very quickly that my vehicle was ready Thank you Joe Nall for getting my truck checked in for an oil change while on my way to work. I recieved a call very quickly that my vehicle was ready. Even though I ended up not needing it, a shuttle was offered. Thank you! And for the free wash! More
no communication We dropped off a truck to have a recall performed. We were told it was going to be a couple of hours, we called 3 times to find out the status of our We dropped off a truck to have a recall performed. We were told it was going to be a couple of hours, we called 3 times to find out the status of our vehicle, only to have it go to voicemail. I called the service manager, only to get his voicemail. This is not the first time we have had this problem, we have a fleet of vehicles of 180. We will not return to this dealer again. More
Great service, terrible pricing My recall, oil change and tire rotation was scheduled for 7am on a Monday. They took me in right away and I took the courtesy shuttle to work. I rec My recall, oil change and tire rotation was scheduled for 7am on a Monday. They took me in right away and I took the courtesy shuttle to work. I received a call from Daryl at 8am saying everything was complete. I took the shuttle back at noon to pick up my car. Everything went very smooth. Daryl did a great job getting the work accomplished. The only issue I have was the $70 that I paid to have my oil changed and tires rotated. That was just a basic oil change and tire rotation. No way it should cost that much. More
Jason the service rep. was very helpful and knowledgeable. Jason took extra time and went the extra mile to ensure the servicing of my vehicle was complete and to my satisfaction. Please let him see my review Jason took extra time and went the extra mile to ensure the servicing of my vehicle was complete and to my satisfaction. Please let him see my review. More
Dick Scott Dodge review Dick Scott Dodge Service was awesome...again! Rob Goodlow is the best service guy I have EVER dealt with, always helpful and enthusiastic a great asse Dick Scott Dodge Service was awesome...again! Rob Goodlow is the best service guy I have EVER dealt with, always helpful and enthusiastic a great asset to DS....R Kelly More
It was a very efficient and positive service experience. The Service Representative was very professional, friendly and courteous. Overall, we were very pleased with the service experience and will certainl The Service Representative was very professional, friendly and courteous. Overall, we were very pleased with the service experience and will certainly go back to Dick Scott for additional service issues. More