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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.2
600 Reviews

600 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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November 06, 2018

Excellent service! Never had a bad experience with this dealership, good And fast service. Will recommend this dealer to my friends and family. When I leased this car th More

by pilarytomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Schou
Nov 07, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that you have been provided with the best experience and customer service! We look forward to seeing you on your next visit!

November 06, 2018

Very disappointing carelessness My wife took her new vehicle here for her first oil change. When she got home we smelled oil burning and found oil sprayed all over the engine compart More

by karink79
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jason Bone
Nov 07, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We sincerely apologize for your inconvenience, our goal is complete satisfaction and exceptional service to all customers. We appreciate you bringing our mistake to our attention and allowing us to correct the issue. We are sorry you were not satisfied with your experience, we hope you will give us another opportunity to provide you with great service!

November 05, 2018

Three trips to correct an alignment issue Took in my Jeep for an oil change and was told my wheel camber was off. After I got my vehicle back the steering wheel was out of center and the vehic More

by robert.thomas1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Torres
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Nall
Nov 07, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We are sorry you were not satisfied with your experience at our dealership. We understand your frustration and apologize for your inconvenience. We have made every effort to correct our mistake and hope you will give us another opportunity to provide you with great service!

November 05, 2018

Extended Warranty work I recently heard a man on radio state he was having trouble finding dealership to work on his car because he had an extended warranty and for some rea More

by klgmcquade
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole in cashier room., Joe Nall
Nov 05, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that you were provided with the best experience and customer service by Joe and Nickole! We appreciate you taking the time to leave your comments about your experience at our dealership and we look forward to seeing you on your next visit!

November 05, 2018

Oil change and Tire rotation done fast! Thank you Joe Nall for getting my truck checked in for an oil change while on my way to work. I recieved a call very quickly that my vehicle was ready More

by ahendryx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nall
Nov 05, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad Joe provided you with great customer service. We look forward to seeing you on your next visit with us!

November 01, 2018

no communication We dropped off a truck to have a recall performed. We were told it was going to be a couple of hours, we called 3 times to find out the status of our More

by jhunt6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Nall
Nov 06, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We sincerely apologize for your inconvenience. Our service manager has been made aware of your experience and is working to address the concerns in your review. He can also be reached at 734-451-2110.

October 30, 2018

Great service, terrible pricing My recall, oil change and tire rotation was scheduled for 7am on a Monday. They took me in right away and I took the courtesy shuttle to work. I rec More

by Eric R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Schou
Nov 02, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review. We are glad you were provided with great customer service. We are sorry you were not satisfied with the pricing. Our Service Manager has been made aware of your experience and is working to address the concerns in your review. He can also be reached at 734-451-2110.

October 30, 2018

Jason the service rep. was very helpful and knowledgeable. Jason took extra time and went the extra mile to ensure the servicing of my vehicle was complete and to my satisfaction. Please let him see my review More

by alleylw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bone
Nov 02, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that Jason provided you with such great customer service! We will be sure to share your review with him and we look forward to seeing you on your next visit!

October 27, 2018

Dick Scott Dodge review Dick Scott Dodge Service was awesome...again! Rob Goodlow is the best service guy I have EVER dealt with, always helpful and enthusiastic a great asse More

by rickakelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Goodlow
Oct 30, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that Rob provided you with such a great experience and customer service! We look forward to seeing you on your next visit!

October 26, 2018

It was a very efficient and positive service experience. The Service Representative was very professional, friendly and courteous. Overall, we were very pleased with the service experience and will certainl More

by tgattoni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bone
Oct 30, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that you were provided with the best experience and customer service! We look forward to seeing you on your next visit!

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