Dick Scott Chrysler Dodge Jeep Ram - Service Center

Sam Pacifica Great people working there. Very customer oriented. They always get the job done in a timely and professional manner. Never had a problem there. I hig Great people working there. Very customer oriented. They always get the job done in a timely and professional manner. Never had a problem there. I highly recommend them More

Recall and tire rotation I dropped off my car close to closing for next day service and instead making me fill out paperwork/use the drop box the service agent said he would t I dropped off my car close to closing for next day service and instead making me fill out paperwork/use the drop box the service agent said he would take care of it. More

Fast courteous service Didn’t have an appointment but was immediately taken care of from when I pulled in to when I left with a free truck wash Didn’t have an appointment but was immediately taken care of from when I pulled in to when I left with a free truck wash More

Not impressed This was the third time I brought my van in for the same problem. First time it was in for three days. The second time it was in for nine days. This t This was the third time I brought my van in for the same problem. First time it was in for three days. The second time it was in for nine days. This time it was in for forty seven days. My service rep was off for a month in the hospital. While he was gone no one else had the courtesy to call me to keep me updated. I even called several times and even went bin person once and asked them to call me back. That never happened. Communication was bad and no one was able to figure out what was wrong with it all that time it was there. I electrical problems are tough sometimes but seven weeks. While Jim was there he did at least keep me updated but while he was off no one else did More

Ram brake job Rob in service was willing to work with me to make the job affordable. Never had a dealer do that for me before. Thanks you Rob in service was willing to work with me to make the job affordable. Never had a dealer do that for me before. Thanks you More

Satisfied They always take my concerns seriously.being female this does not always but I have not had any problems with your dealership in this respect. They always take my concerns seriously.being female this does not always but I have not had any problems with your dealership in this respect. More

Long wait to get service tech Changing the clock to the correct time was a nice touch. However not fully closing the hood had me pulling over as my hood was constrained by the safe Changing the clock to the correct time was a nice touch. However not fully closing the hood had me pulling over as my hood was constrained by the safety latch. More

Fast complete service Eveyone in the service chain is very friendly and knowledgeable making the service experience at Dick Scott very easy and enjoyable. I will return nex Eveyone in the service chain is very friendly and knowledgeable making the service experience at Dick Scott very easy and enjoyable. I will return next time I need service on my RAM. . More

2004 Intrepid Water Pump Repair Had to pull engine to repair water pump, timing chain, valve seal, did all since engine was pulled work all done just took awhile to get parts. Great Had to pull engine to repair water pump, timing chain, valve seal, did all since engine was pulled work all done just took awhile to get parts. Great news warranty on parts n labor. More

NO INTEGRITY I placed my car for service on 11/9. My car was having trouble starting up. The service tech by the name of Daryl Schou explained that my car needed a I placed my car for service on 11/9. My car was having trouble starting up. The service tech by the name of Daryl Schou explained that my car needed a diagnostic check and that because my vehicle was out of warranty that it would be charge, The service tech also explained that if they found what the issue was the fee would go towards the repair/labor. I agreed to the terms and left my car. By the afternoon the service tech called and stated that it was a battery, and told me that that they ran the diagnostic but, ignored the check engine light issue and that if I wanted that addressed I would have to pay another fee. THIS MADE NO SENSE! he knew this when he told me and quickly stated " to come see him and he would not charge me". When I had came to pay and pick up my car I asked the service tech for a print out of all my codes, he told me that he would have that for me. I paid for my car and had no print out. I came back on Saturday morning for the print out and of course still no print out... why?? because the service tech LIED and they never did a diagnostic check on my car and up charged me for labor!!! After getting the service manager involved ( which he was understanding and professional) I was able to get the money that they up charged me back... This was the worst experience that I have ever had! NO INTEGRITY, NO MORALES. If this is the type of shame business Dick Scott does I will not return and I will let others know. I was extremely disappointed with Dick Scott. More