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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.2
600 Reviews

600 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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December 04, 2018

Expensive for my service Costumer representatives are very helpful, but prices for oil change is very expensive compare with my previous dealer in same job change oil in my d More

by ergys-sheme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not remember name
Dec 05, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We are sorry to hear you were not completely satisfied with your visit. Our service manager has been made aware of the concerns in your review. We are glad to hear you were provided with such excellent customer service during your service appointment!

December 01, 2018

Worst mechanics I have ever dealt with The heat wasn’t working, took the vehicle in explaining what my issues and got an estimate, a heater core $500 job day or two . One week later “you n More

by Batman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Nall
Jan 14, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

We are very sorry to hear you were not satisfied with your recent experience at our dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We would like to look into your complaints and work to help resolve them. We have reached out to you in an effort to try and resolve this issue, but have not heard back. Please contact our Service Manager, Mike Torres at 734-451-2110 so he may try and help resolve your complaint.

December 01, 2018

Great service I broght in my 2015 200 for repair and then i decided to buy a new car. They had no problem helping me even with my car in their shop up on a hoist. A More

by jpsuarez16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Marks, Daryl Schou
Dec 04, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Congratulations on your new Charger! We are glad to have been able to make your purchase experience so quick and easy. We hope you enjoy your new Charger!

December 01, 2018

These guys "get it" I brought my new Pacifica ( August ) in for the third time (923 mileage).every visit exceeds the previous visit in terms of interacting with people th More

by mr1950jb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Marks, Jason Bone
Dec 04, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that you were provided with the best experience and customer service! We look forward to seeing you on your next visit!

November 30, 2018

We were forgotten and had to drive a lesser vehicle for 3 MO I have never heard of a vehicle being tied up for 3 months. The frustrating part is that we continued to make our payments on a Jeep Grand Cherokee L More

by daveb9
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Torres
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We are very sorry to hear you were not satisfied with your experience at our dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We sincerely apologize for your inconvenience and understand your frustration. Unfortunately, some repairs do take longer to complete as we have to wait for warranty authorizations and parts to be received. Both of these factors are out of our department's control. We do our best to work with Chrysler to expedite these procedures, as we do understand how important it is to get your vehicle fixed and returned to you as quickly as possible. We again would like to apologize for the delay. If you would like to discuss this further our Service Manger is available and can be reached at 734-451-2110.

November 30, 2018

In over their heads!! Worked with both Joe and Jason and they were pretty much useless! Couldn’t be bothered to call back and never seemed to really know what was going on More

by Annoyed
Recommend Dealer
No
Employees Worked With
Joe Nall, Jason Bone
Nov 30, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

We are sorry to hear you were not satisfied with your experience at our dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We apologize for your inconvenience. We take all comments and concerns very seriously and have made our Service Manager aware of your concerns. He can also be reached at 734-451-2110.

November 30, 2018

Easy in easy out. Took my jell in for regular service and a recall. Always great service at Dick Scott. I bought the oil change and tire rotation so the visit was no ch More

by loakleaf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Noel Carter
Dec 04, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that you were provided with the best experience and customer service! We look forward to seeing you on your next visit!

November 30, 2018

Oil change Brought my T&C in for an oil change. Dropped off the van and got a quick shuttle to work! The oil change was done quickly and the shuttle picked me u More

by swiemer1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorian, Jim McCloud, Rob Goodlow
Dec 04, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad you were provided with such excellent customer service. We look forward to seeing you on your next visit!

November 29, 2018

Oil Change Came in for a simple oil change an appointment was not necessary. Service is available Mon - Sat. I have a Ram Pro Master. Staff was very friendly. More

by rsuckow0779
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Schou
Nov 30, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments! We appreciate you taking the time to review your experience with us!

November 25, 2018

hAD MY cOMPASS OIL CHANGE iT WAS ALRIGHT. NO MAJOR ISSUES AND I DID GET MY VEHICLE BACK VERY QUICKLY. I HOPE TO BE BACK IN A FEW MONTHS WHEN I HAVE MORE MONEY TO DO MORE UP KEE More

by ccrumberger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Nov 27, 2018 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that you were provided with the best experience and customer service! We look forward to seeing you on your next visit!

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