Dick Scott Chrysler Dodge Jeep Ram - Service Center

Dissatisfied I scheduled an appointment 2 weeks in advance because it was the only time my wife and I could do without a car (both working parents). I purchased th I scheduled an appointment 2 weeks in advance because it was the only time my wife and I could do without a car (both working parents). I purchased the parts needed in advance and was told the work could be done that day and ready for pickup that evening. When I called to check on my vehicle at noon (5 hours after opening) it was relayed to me other things took precedent and they hadn't yet looked at it. They called me back at 3pm to tell they just took a look, it's going to take longer than expected, and they would need to keep it until Saturday afternoon now (This was on Thursday). Our schedule was not going to allow for it so I told them I need to pick it up and want the pre-ordered parts as well. This was the 2nd time in the past 2 weeks I dropped a car off, being told it would be done that day, and it wasn't. It effects my work and life. More

Great experience... best I’ve has at a dealership. Best experience at a dealership!! I was in and out within 29 min with no issues. I will return there again and see Jim C. Thank you ! Best experience at a dealership!! I was in and out within 29 min with no issues. I will return there again and see Jim C. Thank you ! More

never again Very dissatified with the service dept. when i first arrived, no one greeted me. I had to go back to have a previous repair repaired. Kept telling me Very dissatified with the service dept. when i first arrived, no one greeted me. I had to go back to have a previous repair repaired. Kept telling me different stories. Kept my jeep for 2 weeks, never offered me a loaner or suggested ways to get a temporary ride. NEVER returned calls. Did not feel like a valued customer. Will never be back. Will also share my experience with others. More

Inadequate service for a dealership Need to return for same service. Poorly done first time. Should I trust this dealership for the future? Should I recommend this dealership to a friend Need to return for same service. Poorly done first time. Should I trust this dealership for the future? Should I recommend this dealership to a friend? Maybe not. More

Dick Scotts could not repair my vehicle Repair team just ran some diagnostic report and did not repair the vehicle for what I brought it in for. Totally waste of time and very much dis-satis Repair team just ran some diagnostic report and did not repair the vehicle for what I brought it in for. Totally waste of time and very much dis-satisfied. Service staff will never book a appointment, took 3 months to finally bring my vehicle in for a warranty repair and that too they said they did not have a rental car available. I wasted 3 days of back and forth visits with this dealership with no favorable outcome. More

Great in and out 45 minutes for oil change and tire rotation Called at 4:45pm and asked if I could bring my vehicle in 15 minutes to get oil change and tire rotation and Jason said it was no problem and I was ou Called at 4:45pm and asked if I could bring my vehicle in 15 minutes to get oil change and tire rotation and Jason said it was no problem and I was out in 45 minutes. More

Body staff are always very nice quality of service is great....staff are always willing to give me an update and helped me out with a loaner word word word word word word quality of service is great....staff are always willing to give me an update and helped me out with a loaner word word word word word word More

New lease Had a great experience with my new car lease everyone was wonderful with everything. Wonderful Jeep my first time having a Jeep will definitely lease Had a great experience with my new car lease everyone was wonderful with everything. Wonderful Jeep my first time having a Jeep will definitely lease one again. More

Service/Work Service was exceptional. Service rep, Joe, was very professional and cordial. Give that guy a raise! Very helpful in explaining what our issue was. W Service was exceptional. Service rep, Joe, was very professional and cordial. Give that guy a raise! Very helpful in explaining what our issue was. Work was done very promptly. Was kind of surprised how well everything went and the price was reasonable. More

Jason Bone was really good! Heating! Very fast and courteous service! We appreciate it. When we need service in future, we will definitely use Dick Scott. Jason Bone is the grea Heating! Very fast and courteous service! We appreciate it. When we need service in future, we will definitely use Dick Scott. Jason Bone is the greatest! More