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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.8
607 Reviews

607 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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January 15, 2019

Service Appointment Always on time and great service. I appreciate that a service contract is offered. Follow-up from service tech is great. Weekends are great times f More

by boat4ghfun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Schou
Jan 17, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad we could provide you with the best experience and customer service!

January 13, 2019

Very friendly and good fast service. I went in for my first oil change on a 2018 Compass, which I leased at another dealership. Everyone was very friendly, got me in an out quickly, gave More

by RH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nall
Jan 14, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments! We appreciate you taking the time to review your experience with us! We are glad we could provide you with the best experience and customer service!

January 11, 2019

Oil change Everything went very well and quick. Just one minor detail, the button wasn't reset so when the car starts it still says I need an oil change. He sa More

by brimatzki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McCloud, Kyle Comstock, Jason Bone
Jan 14, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We appreciate you taking the time to rate your experience with us!

January 11, 2019

Wonderful service experience The service here is always friendly and reliable. The work was done very quickly and I encountered no problems. I wouldn't hesitate to bring the car b More

by jprossiter50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Jan 14, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad we could provide you with the best experience and customer service!

January 10, 2019

Dick Scott Plymouth Mi Dealership -Service Center Dick Scott Plymouth Service center has been servicing my vehiicles for many years. Always have had great customer service and support! Thanks for exc More

by jorge.l.castro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McCloud, Kyle Comstock, Jason Bone
Jan 10, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that you have been provided with the best experience and customer service! We look forward to seeing you on your next visit!

January 10, 2019

Collision shop Was rear ended a little bit before Christmas. Dick Scott Body shop did a great job on the work. The communication was open and the service was complet More

by ajryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Dodd
Jan 11, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that you were provided with a great experience and customer service and appreciate you taking the time to comment on your experience with us!

January 09, 2019

OK, Just OK Generally my Visit was OK, but this is the second time in a row that I have gotten my oil changed and the tech has not replaced the windshield sticker More

by cds1mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Nall
Jan 23, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We sincerely apologize for missing the application of your reminder sticker. We would be happy to get one sent out to you right away and have made sure to speak with our technician about this. If you could please email us at CSManager@DickScott.com with your name and mailing address we will be happy to get that sticker out to you right away!

January 05, 2019

Service fro off. I brought my truck in for a service issue which they fixed fine. When dropping off I mentioned a wiper blade stuck to the windshield and ripped off. I More

by dmollner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
I don’t remember the service techs name I had my employees drop off the truck.
Jan 08, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

We are sorry to hear you had a negative experience at our Dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We apologize for the incorrect wiper replacement. Our Service Manager has been made aware of the concerns in your review. He can also be reached at 734-451-2110.

January 04, 2019

TERRIBLE SERVICE. First I'm told the transmission tech. is backed up 5-6 weeks out. I'm then told they have a vehicle there from Nov. 5th that hasn't been looked at yet More

by clutchcable
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim McCloud
Jan 08, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

We are sorry to hear you had a negative experience at our Dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We apologize for the delay on your repair and any miscommunication on our part. Our Service Manager has been made aware of your experience and is working to address the concerns in your review. He can also be reached at 734-451-2110.

January 04, 2019

Oil and filter First car in garage at 7 am. Out at 7:50am. Pulled over by cop 5 minutes later because a headlight was out; wished Service Dept caught it to avoid p More

by Karl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recall
Jan 08, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

We sincerely apologize for your inconvenience. During an oil and filter change checking the headlights is not one of our inspection points. We do try and take care of any issues that we may notice while a vehicle is in for service, however, your headlights would not be on while in our service bay due to the bright lighting. We again are sorry we did not notice this issue. We are glad to hear that your oil change was able to be completed so quickly for you!

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