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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.5
603 Reviews

603 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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January 10, 2019

Dick Scott Plymouth Mi Dealership -Service Center Dick Scott Plymouth Service center has been servicing my vehiicles for many years. Always have had great customer service and support! Thanks for exc More

by jorge.l.castro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McCloud, Kyle Comstock, Jason Bone
Jan 10, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that you have been provided with the best experience and customer service! We look forward to seeing you on your next visit!

January 10, 2019

Collision shop Was rear ended a little bit before Christmas. Dick Scott Body shop did a great job on the work. The communication was open and the service was complet More

by ajryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Dodd
Jan 11, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that you were provided with a great experience and customer service and appreciate you taking the time to comment on your experience with us!

January 09, 2019

OK, Just OK Generally my Visit was OK, but this is the second time in a row that I have gotten my oil changed and the tech has not replaced the windshield sticker More

by cds1mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Nall
Jan 23, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We sincerely apologize for missing the application of your reminder sticker. We would be happy to get one sent out to you right away and have made sure to speak with our technician about this. If you could please email us at CSManager@DickScott.com with your name and mailing address we will be happy to get that sticker out to you right away!

January 05, 2019

Service fro off. I brought my truck in for a service issue which they fixed fine. When dropping off I mentioned a wiper blade stuck to the windshield and ripped off. I More

by dmollner
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
I don’t remember the service techs name I had my employees drop off the truck.
Jan 08, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

We are sorry to hear you had a negative experience at our Dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We apologize for the incorrect wiper replacement. Our Service Manager has been made aware of the concerns in your review. He can also be reached at 734-451-2110.

January 04, 2019

Oil and filter First car in garage at 7 am. Out at 7:50am. Pulled over by cop 5 minutes later because a headlight was out; wished Service Dept caught it to avoid p More

by Karl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't recall
Jan 08, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

We sincerely apologize for your inconvenience. During an oil and filter change checking the headlights is not one of our inspection points. We do try and take care of any issues that we may notice while a vehicle is in for service, however, your headlights would not be on while in our service bay due to the bright lighting. We again are sorry we did not notice this issue. We are glad to hear that your oil change was able to be completed so quickly for you!

January 04, 2019

Promptly took care of concern Jason was very helpful in understanding my concerns and promptly took care of addressing concern from previous lube service where tires were not rotat More

by SP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Bone
Jan 08, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that Jason provided you with the best experience and customer service! We look forward to seeing you on your next visit!

January 04, 2019

TERRIBLE SERVICE. First I'm told the transmission tech. is backed up 5-6 weeks out. I'm then told they have a vehicle there from Nov. 5th that hasn't been looked at yet More

by clutchcable
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim McCloud
Jan 08, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

We are sorry to hear you had a negative experience at our Dealership; at Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We apologize for the delay on your repair and any miscommunication on our part. Our Service Manager has been made aware of your experience and is working to address the concerns in your review. He can also be reached at 734-451-2110.

January 03, 2019

Oil Change Quick and efficient service. Rob was very kind and helpful. Would recommend Dick Scott for both sales and service. Thanks, as always, for being so hel More

by marciehl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Goodlow
Jan 03, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that Rob provided you with the best experience and customer service! We look forward to seeing you on your next visit!

January 02, 2019

Service dept. has horrible customer treatment Had my 2011 Town and Country in for transmission work. I was told it would take 4-6 weeks for the repair due to a shortage of manpower. It took almost More

by karen.k9430
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sarah Ashworth, Daryl Schou
Jan 10, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

We sincerely apologize for your inconvenience. Our Service Manager is aware of the concerns in your review and he has been working with you to correct this issue. We again apologize for your inconvenience.

January 02, 2019

Always honest and fast service Fast and honest service as usual with Dick Scott and Mr. Rob Goodlow. Service area is always clean and have a friendly knowledgeable staff. I definite More

by reg7401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Goodlow
Jan 03, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to have had the opportunity to work with you again and provide you with excellent customer service. We look forward to seeing you on your next visit!

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