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Dick Scott Chrysler Dodge Jeep Ram - Service Center

Plymouth, MI

3.2
600 Reviews

600 Reviews of Dick Scott Chrysler Dodge Jeep Ram - Service Center

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January 18, 2019

no appointment They got me in for an oil change and tire rotation and back on the road in about an hour. Thank you very much for you promptness. Steve Ludy More

by ibsludy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I have no idea who I worked with.
Jan 21, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to have been able to provide you with such easy and efficient service. We look forward to seeing you on your next visit!

January 17, 2019

Trying to get service information I specified that my preference was to recieve an email back, so she of course called instead. Was not able to provide any information other than to s More

by asdfasdfasdfasdfasdfasdf
Recommend Dealer
No
Employees Worked With
Jill Duvall
Jan 23, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We are sorry to hear you were not completely satisfied with your experience. At Dick Scott Chrysler Dodge Jeep Ram our goal is complete satisfaction and exceptional service to all customers. We would like to help resolve your complaint. We have been unable to find your customer record based on the information provided in your review. We would like to follow up so we can help resolve this matter. Please contact our Customer Service Manager at CSManager@DickScott.com with more information so we can help resolve this matter.

January 17, 2019

Best service department experience! Jim, you my friend couldn't of made getting my new truck checked out for a defective part any simpler. I arrived there at my appointment time, Jim exp More

by Habeeb.A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Jan 18, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad to hear that Jim provided you with the best experience and customer service. We look forward to seeing you on your next visit!

January 15, 2019

Service Appointment Always on time and great service. I appreciate that a service contract is offered. Follow-up from service tech is great. Weekends are great times f More

by boat4ghfun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Schou
Jan 17, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your kind review! We are glad we could provide you with the best experience and customer service!

January 13, 2019

Very friendly and good fast service. I went in for my first oil change on a 2018 Compass, which I leased at another dealership. Everyone was very friendly, got me in an out quickly, gave More

by RH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Nall
Jan 14, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your comments! We appreciate you taking the time to review your experience with us! We are glad we could provide you with the best experience and customer service!

January 11, 2019

Oil change Everything went very well and quick. Just one minor detail, the button wasn't reset so when the car starts it still says I need an oil change. He sa More

by brimatzki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McCloud, Kyle Comstock, Jason Bone
Jan 14, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We appreciate you taking the time to rate your experience with us!

January 11, 2019

Wonderful service experience The service here is always friendly and reliable. The work was done very quickly and I encountered no problems. I wouldn't hesitate to bring the car b More

by jprossiter50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim McCloud
Jan 14, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad we could provide you with the best experience and customer service!

January 10, 2019

Dick Scott Plymouth Mi Dealership -Service Center Dick Scott Plymouth Service center has been servicing my vehiicles for many years. Always have had great customer service and support! Thanks for exc More

by jorge.l.castro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim McCloud, Kyle Comstock, Jason Bone
Jan 10, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that you have been provided with the best experience and customer service! We look forward to seeing you on your next visit!

January 10, 2019

Collision shop Was rear ended a little bit before Christmas. Dick Scott Body shop did a great job on the work. The communication was open and the service was complet More

by ajryan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Dodd
Jan 11, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your review! We are glad to hear that you were provided with a great experience and customer service and appreciate you taking the time to comment on your experience with us!

January 09, 2019

OK, Just OK Generally my Visit was OK, but this is the second time in a row that I have gotten my oil changed and the tech has not replaced the windshield sticker More

by cds1mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Nall
Jan 23, 2019 -

Dick Scott Chrysler Dodge Jeep Ram responded

Thank you for your feedback. We sincerely apologize for missing the application of your reminder sticker. We would be happy to get one sent out to you right away and have made sure to speak with our technician about this. If you could please email us at CSManager@DickScott.com with your name and mailing address we will be happy to get that sticker out to you right away!

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